I would recommend my peers to at least shop around first as I essentially went straight to VU due to a recommendation from a friend who had a great experience.VU does a very good job at streamlining the process almost to a detriment, many times I felt confused as to exactly what needed to be completed because sometimes some of the "checklist" items on my landing page lacked context or specific instructions, this led to things being checked/ asked for last minute or even delaying closing. Additionally, I worked with several different people with different roles, and they never really defined what those roles where, so when I went to ask a question, often times I didn't know who to go to.I mostly worked through a "loan coordinator" who while they were cordial, I had a hard time getting ahold of their office. I had a few times where I called without answer or even left a message that was never responded to. When I did finally get ahold of them, they didn't seem to have many answers on hand and would have to go track them down, they also seemed to follow up on things last minute, leaving us to have to scramble to get requisite answers or follow-up paperwork. I just felt as though all these factors contributed to a delay in the process.Overall I had a decent experience with VU and maybe I had had a bad luck of the draw between the situation I was in, and people assigned to me. My recommendation to others if that if you go with VU, learn everyone's role and be proactive on your loan process.
I would recommend the title company and real estate agents but never my loan officer!
Met every need and question I had. 10/5 would recommend!!
As much as I work, the team did a superb job accommodating me in my endeavor to purchase my home. The collaboration between the teams were impeccable. I have been impressed with how my home buying experience went. I have spoken to my fellow veterans at work and recommended Veterans United for a great home buying experience. Thank you guys and hope to do another home buying transaction in the future.
You guys made this process,SO SMOOTH. Thank you for all of your hard work.!!
The entire team was super professional and thorough. I felt I essentially had to do zero legwork. This team was extremely trustworthy as well! Which is a big deal when applying for a big loan!
This was our first time buying a home, and it would not have been possible without Veterans United. It was a smooth and efficient process for us! And, it went pretty quick! From the moment we put down an offer, to when we closed on the house; it took 32 days for us! Very satisfied. They are highly knowledgeable, and really awesome people to work with. Not to mention, they had so many helpful tools and videos on the app that explains everything in perfect detail. It really helped us understand the terminology and home buying process. Couldn't have asked for a better experience! Thank you!
Everyone was responsive and kept me informed. All forms were easy to access.
Thank you Veterans United. The team I had are the best in the business. Tim our financial advisor thank you for helping us get our finances together., Matt for being such a positive figure helping us get closing on track, Misty, for all the help with connecting us with the best agent and for all the restaurant tips.
We love the Italian place Misty recommended,
and finally Jeff the best fit for us and the greatest agent. Veterans United thank you.
Could not have gone better - it was a literally perfect process. If/when I need another loan I will come back to Veterans United.
Exceptional teamwork
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Made the process so easy.
Amazing, I appreciate each and everyone at Veterans United they all made this happen for me. Well organized!! Amazing people to work with! Created a smooth process and helped me conquer this goal. Thank you Veterans United… Bravo Zulu!
Sydney McFall and her team were absolutely fantastic! They made what could be a very stressful process and made it a great experience! I would highly recommend Veterans United Home Loans and especially Sydney and her team! She deserves kudos for all her hard work! Thank you Sydney!
Yes, Veterans United was amazing five star.
David and his team are amazing. They are very understanding and David got us the best rate he could even though the national average is not ideal right now. David and his team made buying a home smooth and easy and anytime I had questions, day or night, David or a team member reached out with an answer. Thank you so much David, Sarah, Erica and VU.
