Great team, great support
Everyb[st so helpful and always willing to help.thank you so much.
I was very satisfied with Bobby. Through the whole process Bobby was patient and answered all my questions and concerns. When we felt frustrated Bobby listened to us and kept us on track so our mortgage was processed successfully. One aspect that I personally appreciated was that the mortgage experience can be quite personal and the reason we chose Bobby was because he was personable but not two personable. I don't like sharing my personal information, but Bobby was professional at all times and handled my concerns in a way that didn't upset us and still got things done. We chose to go through Veterans United because of our interaction with Bobby.
Overall a smooth process. Britney and Zach were both very responsive to my endless string of questions. As a first time homebuyer, I would highly recommend them and the company!
Tiffany Harding our real estate agent was outstanding thanks for making this a smooth process. Still can't believe we are homeowners what a great feeling. Amy Shufelberger and Matt LaTorre from VU made our house buying stress free by letting us know in real time what was needed and explaining the process whenever we had questions. Very knowledgeable group of people that we worked with everyone worked seamlessly together. I am very proud to have served my country and equally proud to have worked with such a great group of people from Veterans United. Thank you all for making my family's American dream come true.
Really enjoyed working with Veterans United. Lance made the process easy to understand and kept me on track. Looking forward to sharing my experience with other vets.
This couldn’t have been a better and easier process!
Help made buying a house very easy and very helpful.
Great team to work with. Answered all our questions. Made the home buying easy and understandable. I would recommend Jimmy and his team. Also Ashley was a great help.
Working with Veterns United was a gift. I had no idea what to expect but was welcomed by a family I never new I had. This family guided me down a path that lead to a home I could only imagine. I couldn't have done it with out Fahad Abdul. Thank you so much we struggled together and now I have the home of my dreams.
From the beginning, every representative at every stage was unbelievably attentive. From helping me work out things on my credit report to closing day. I never thought it was possible for me to own a home of my own, but they gave me the tools and the confidence to keep moving forward! I am grateful for all of their hard work.
I would work with Veterans United again.
I will seek Allie out the next time I need a mortgage.
I wore my Veterans United socks on closing day:-)
I would feel very comfortable going with veterans United again. Thank you very much we love our new home.
As stated in my previous comments, if it were not for the low interest rate I would not have chosen VU. The process was infinitely more complicated than a traditional loan. Promises were made by my loan team that were not followed through with by closing. I was constantly given poor or conflicting information. There didn't seem to be anyone who actually knew anything about the military or how military processes work. When I mentioned to my lawyer that I was going to get a VU loan he cautioned me against it. I should have listened. At the end of the day they DID get me my mortgage (at the 11th hour) but I know this process could have been handled with a higher level of professionalism.
Response from Veterans United
We appreciate your comments John. We're happy you are now in your new home, but do apologize for any issues you had during the approval process. VA backed loans do require a bit more documentation than a conventional loan, but the reward is typically worth the extra steps for most Veterans. Our Client Advocate team is available to discuss any concerns or issues you had with your home purchase.
My loan team was extremely helpful and knowledgeable. They were very responsive ad worked diligently with me to make things happen within my timeline. They went the extra mile to get me to closing on time. Professional, hardworking, reassuring. Fantastic customer service.