Veterans United is filled with caring dedicated employees who go above and beyond to get you into your dream house. I highly recommend them. I loved our broker Tony Stevenson and agent Arlene McCoy. They are incredible and patient individuals absolutely love this company
Join the ranks of our 200,000+ Proud Veteran Homeowners nationwide.
Over all, this was the best and least stressful transaction I've ever had!
The platform and concept of Veterans United is great. But the loan specialist was horrendous.We managed to successfully close the deal on the house but our specialist struggled immensely to keep up with our needs. It felt like he was an extremely inexperienced loan specialist and/or a poor communicator.He dropped the ball on several occasions with different deadlines which forced us to push closing back by a few weeks.He promised us things that he simply did not deliver on. He told us that he would credit us in the end on our closing costs due to his mistakes but we ended up paying far more than what is average for a house of this cost in this area.Working with the loan specialist was honestly the worst part of the home buying experience.
Response from Veterans United
Thank you for sharing openly and honestly with us. We understand that the process of buying a home can be discouraging at times. For that reason, we are always looking to support your customer experience with excellent care. If you feel there were ways we could have better handled the process, then please give us a call to share more. Our Client Advocate team is always eager to listen and take action whenever possible.
Great professional team
Easy portal to use to upload documents. Agent was quick to respond to questions and made the process as smooth as possible considering unconventional times during a pandemic.
As a first time homebuyer, Rett was extremely helpful throughout the entire process. He was always available whenever I had any questions or concerns. My realtor even commended on how smooth the process was. This was the best experience ever and it has motivated me to buy more homes in the near future. I would recommend Rett to anyone looking to purchase a home especially someone who is a first time buyer. I definitely look forward to contacting him in the near future when I am ready to buy again. Thank you