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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

217,545

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
164,004
4
42,515
3
6,981
2
2,191
1
1,854

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Showing all 84 Other service member reviews from Illinois

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0.5 out of 5 Stars

This is my 5th time buying/refinancing a home and by far the worst experience. I would highly discourage anyone at Scott Air Force Base from using this business in the future.

Response from Veterans United

William, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our detailed explanation of the process can help us gain knowledge on this issue.

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

You will not be disappointed with Veterans United. Extremely easy and great to work with.
-------Overall 5*****

Loan Officer: Rachel Bruce

NMLS# 951471

4.5 out of 5 Stars
Would Recommend

My overall experienced with Veterans United and their loan specialist Billy Jones is the best thing ever. It was convenient, thorough and truly positive. Billy Jones is knowledgeable and highly professional. He accommodated my odd schedule since I work night shift and he returns my call promptly. I had refinanced my home which I thought I will have a hard time due to tight financial situation. Not only I had my payment lowered I also had my PMI removed. As if they had lifted a heavy load off my shoulder. Thanks Veterans United and most of all to Billy Jones for making me part of your family.
Tina Rellora

Loan Officer: Billy Jones

NMLS# 1599020

4.5 out of 5 Stars
Would Recommend

Loan Officer: Marie Houchen

NMLS# 310760

5 out of 5 Stars
Would Recommend
Photo submission from Joe S.

Nick and his entire team at Veterans United were the best! Very helpful and more than willing to go above and beyond.

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Loan Officer: Gus Branda

NMLS# 1230865

5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Michelle and her team at the Scott AFB office of VU made my home loan process feel easy and stress free! Having had so many of our clients chose to work with the Dapkus Team in the past, made them my only choice for my own personal home purchase! Michelle took the time to educate me on loan options during the early stages of my home search and to help me decide which loan type would best fit my goals. She answered all my questions and provided support all along the way. Because of all the time she took and her expertise as a loan officer, I had a great experience during my home loan process. Once under contract I had the pleasure of working with the rest of the team, Holly was a pleasure, she quickly got my file up and running and taught me how to send documentation in and showed great care! Diane was amazing to work with, she always communicated promptly and with all the details I needed, going above and beyond to get things done for me! She and Holly were a huge part of making the whole process stress free from start to finish. I thought the tools they used to communicate and share information were great and easy to use, and appreciated the personal touch of calls and text to follow up when needed. The whole process felt very personal and efficient! Thank you Dapkus team, Diane, Holly, Ashton and everyone else on the closing and underwriting teams for making this process as stress free as possible!

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

I am speechless when It comes to describing my home buying experience with VU. I had to walk away from a lender and start the process all over prior to working with VU. All I can say is that God placed me in the write hands. TEAM BILLY JONES took excellent care of me. Billy explained the process from beginning to end. At each step he was available for questions, provided timely feedback, and just overall removed any unnecessary worry and anxiety. I would highly recommend that any one trying to buy a home, start that Journey with Veterans United. You will be in Great Hands!!

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend

Loan Officer: John Parker

NMLS# 996540

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5 out of 5 Stars
Would Recommend

For a first experience with this company, I was impressed from start to finish

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars
Would Recommend

Veterans United Home Loans , a company with a great staff. They worked with me on short notices and always answered all of my questions.

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
Would Recommend

Loan Officer: Rett Thompson

NMLS# 1747762

3.5 out of 5 Stars
Would Recommend

My son is a veteran and he will be using Veterans United to secure a VA loan to purchase a home. He has been in contact with one of the loan officers to get a pre-approval. He has made this decision because of my experience working with Veterans United.

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend

If and when I move years from now, I'll definitely be utilizing Veterans United (assuming it's still a possibility)!

Loan Officer: Eric Wessel

NMLS# 673643

5 out of 5 Stars
Would Recommend

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

Don’t use anyone else for your loan.

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

I understand that this is a part of the loan teams job but I believe that they took very good care of me and my family during this journey I appreciate each and everything they did for us and we are happy to see that we had a good relationship with veterans United. Way to go guys !!!

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars
Would Recommend

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars
Would Recommend

Great help from all the team. Loved it. Made it so much easier, especially in a turbulent time.

Loan Officer: Ashley Cook

NMLS# 1106948

5 out of 5 Stars
Would Recommend

Scott is the best. Our second home we bought with him and will come back again if there is a third.

Senior Production Manager: Scott Ratliff

NMLS# 976418

You're next!

Join the ranks of our 200,000+ Proud Veteran Homeowners nationwide.

Check My Eligibility →

5 out of 5 Stars
Would Recommend

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
Would Recommend

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
Would Recommend

I would highly recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend

A great experience very easy to apply for loan. Everyone was knowable and easy to work with.

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

Loan Officer: Stephanie Buckridge

NMLS# 1035470

5 out of 5 Stars
Would Recommend

Loan Officer: Tyler Dunn

NMLS# 1864169

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