The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
Justin, Chad, Andria, and our realtor Charlott rock a thousand times over! The team was very consistent and helpful every step of the way. The process of completing tasks and following up with the team was seamless and straight forward. I have enjoyed this journey of becoming a home owner and wouldn’t have wanted it with anyone else.
Great communication by knowledgeable people made the process as easy as it could be.
You guys did an amazing job in helping me and follow up with everything.
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Carrie Maddox and Matthew were wonderful and responsive
Sam worked very hard to make sure we got into our new home. He has been very pleasant and helpful.
Our Veterans United team was excellent. They kept us up to date every step of the way. When things got too difficult for us to handle on our own, our coordinator, Ashley R., went out of her way to coordinate between our financial planner, insurance agent, and closing lawyer. Our loan officer, Billy C., and the rest of the team were there to answer our numerous questions. Thank you all for making this process a bit more palatable! Definitely five star service.
I'm thrilled with the service Veterans United provided me to land my new home! My pup loves the huge, lush backyard and it's so nice to be out of an apartment!!
The VU team made this process extremely easy for me when several life hiccups occurred during the home buying process. From start to finish, this has been the easiest and most painless home purchase I have ever made.
Right up to the end our refi went fine. But since the web site wouldn't let me access the existing loan, I was unable to cancel the autopay and a July payment was taken for the loan that had already been replaced. I sent an email asking how to get this fixed and was given 2 numbers to call, after 20 min on the first number they couldn't even find my loan. The second number resolved my issues after one referral. Very poor and uncoordinated customer service, right hand doesn't know what the left is doing.
Response from Veterans United
Hi James,
Thank you for sharing your feedback. I'm glad your refinance went smoothly overall, but I'm sorry the experience after closing was so frustrating. I understand how confusing it must have been to have an automatic payment drafted after your new loan replaced the old one, especially when you had trouble finding the right team to help.
I'm glad your issue was eventually resolved, but I appreciate you letting us know where we can do better. If there's anything you'd like me to look into further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Already recommended Katy &Melanie to Jesse Schildt for VA loan.
Drew was the best. Very patient with us and all our questions. He worked to get us the best interest rate being offered. He kept us informed about everything along the way. I felt secure knowing he was there for us anytime.
Bryan Walther is exceptional. This was my second experience in working with Bryan and would continue to come back to him for purchases in the future. His communication is top notch, he is thorough, works efficiently, and his responsiveness is second-to-none. When it came to making final decisions on loan structure, he took his time in explaining my options and was patient with all of my questions. Bryan is a trusted partner and helped make my home buying experience a breeze.
Veterans united was an excellent choice for me. The loan officer and the team were great to work with. They are very professional , knowledgeable and kind . I got a wonderful rate and felt at ease during the whole process. I would highly recommend Veterans United for your next financial venture.
As a first time home-buyer, the process was smooth and better than I had expected. Tina Wiggins and the team at Veterans United were amazing! The team was professional, helpful, and were always willing to help. They were available to answer questions and walked me through every step of the process until the very end. I am truly grateful for the team at Veterans United.
Julie was very helpful through the whole process. She was quick to respond to my questions and was a great guide through all of it.
We were very happy with everyone and how things went
We’ve worked with Ryan K and his team twice, and had a great experience both times. Their responsiveness is phenomenal and no concern is too small. If we buy another property in the future, we’ll contact Ryan first. We’ll also recommend him to anyone looking for all mortgage lender, especially veterans. Thank you, Ryan, for guiding us so competently through the process.
Tony & team were phenomenal. 10 gold stars.
