I would like to say that more is more during the Offer to Closing phase. More communication about the steps to come, more transparency about fee structures and what’s expected within the process of getting a Clear to Close as well as what to expect for Cash to Close, and more insights on the community and surrounding area prior to buying would be warmly welcomed by anyone you assist in the future. Thank you so much for all your help and good luck to you in the future.
Rich Pauls and the Veterans United team exceeded all expectations for what I expected from a loan officer! Before connecting with Rich, I had previously engaged with another mortgage broker, and I stumbled upon the Veterans United website while doing a comparative market analysis. Promptly after completing the web-based assessment, Rich contacted me directly to introduce himself and discuss my home-buying interests. The call was enjoyable, and Rich accepted that I was already working with a separate entity. He provided me with a short list of services he could provide on behalf of Veterans United and offered to help me if I decided to switch home loan providers. After making little to no progress with the other provider, I called Rich back a week later, and it was the best choice I've made in recent history. Rich was an absolute professional, and I felt well taken care of. I genuinely think Rich and his team provided a service I could not get from any other provider. I never once felt pressured or confused by anything presented to me concerning the loan I applied for. Furthermore, I bid on numerous houses over two months, and Rich championed every bid. He frequently contacted both my buyer's agent and the listing agents to resolve issues and give me the highest likelihood of winning the homes we bid on. I did not know what to expect from Veterans United before linking up with Rich and his incredible team, but now I could not imagine purchasing a home without them! Thank you very much, Rich, Rachael, and Blake! You made this whole experience a very enjoyable one!
The only thorn I experienced was as it pertained to insurance...
When I needed help finding a place, there was a dedicated Realty team.
When I needed help with the loan, there was a dedicated Finance team.
When it came to insurance, there were several individuals reaching out to me from separate teams.
Though the assurance that people want to help is good, it was confusing regarding who I should be talking to.Recommend a more intentional introduction with the concierge as the first step, followed by deliberate hand-offs between teams to ensure a continuum of customer care through each step of the home-buying process.
I wish there was a communication tool in MyVA, to talk to all of my team at once. There were a few times different members called for the same item.
I couldn’t be more happy with the help I received on buying my house. Between my Veterans United loan team and my realtor, Jayme, I got so much help throughout the process and understood what was happening at all times!
The entire team made the process effortless. I cannot thank them enough for all they have done.Thank you so much,Tim Hern
USAF Retired
Veterans United has been a fantastic top-tier company to work with, especially for first time home buyers. They provide you with exceptional talented teams who provide all the resources and answers to any questions you might have to ensure a smoother less-stressful process. On top of that, they have informative videos throughout the process that make understanding home buying a whole lot easier. Their staff is incredibly kind and very patient, willing to stick with you the whole way to ensure you’re satisfied and happy! I highly recommend everyone to look into having Veterans United Home Loans as your lender. I’ll definitely be a returning lendee in the future!
For first time home buyers, Veteran’s United makes it extremely easy. They are with you every step of the way and do a great job of teaching you in the process. Could not recommended a better team more.
Working with everyone we did really took a great deal of the stress away from a very high stress situation with PCSing and buying a first home and not knowing anything about the process really. We kinda just hit the ground running amd hoped for the best.
Daren and his team were phenomenal they were very helpful during our process. We originally had a pre approval from another company but after we had put an offer on a house they rescinded that offer with no explanation. We then reached out to Daren he guided us telling us that the VA had tweaked some guidelines and that was the reasoning behind it. He then guided us toward the right direction to be on par with purchasing a property. Will and still am recommending him and his team to everyone I know and meet.
Ready to see for yourself?
Experience first-hand why 302,663 homeowners give us a perfect score!