They always make everything so seamless, great company to work with
As a first time homebuyer, I’ve never felt so left in the dark or misguided through a transaction, even down to the most simple of details for instance what money needs to be in a checking account and when? Response times grew long or went absent as we got closer to closing day. Loan estimates, origination fees, and cash to close kept changing right up until close only for the rate to need to go up to secure the close. The American dream has become predatory in this economy.
Response from Veterans United
Hey Darin,
Buying your first home should be an exciting milestone, and I'm sorry your experience left you feeling confused and unsupported. I understand how stressful it must have been to navigate changing loan costs and unanswered questions, especially as closing approached. Clear communication and guidance are so important throughout this process, and I'm disappointed we left you feeling otherwise. I'd appreciate the opportunity to learn more about what happened and better understand your concerns. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The VU team was great! There were some communication challenges with the loan coordinator. However, both the Loan Officer and Loan Coordinator worked with me to ensure the loan was closed successfully!!
Veteran United was extremely helpful from beginning to the end. After closing they are still reaching out to see if I need anything.Joseph Lee Jr
Kelsey Riggs was amazing with purchasing my home, she walked me through everything. Kelsey was extremely friendly and informative about the process and what was needed to do.
Sam, our loan officer, was really instrumental in helping us get connected with an amazing realtor and assisting with the loan side of things. He went above and beyond in even doing research for us and was always responsive.
Amazing group of individuals who I would recommend a thousand times over. The most satisfying professional team of people from the Agent, Lender and Title company. Great experience that I would suggest for the next Veteran to take advantage. #NewVeteranHome
It started off well enough but in the end because of my loan officer mistake I have to pay an extra $200 a month on my mortgage because he accidentally didn't lock in my rate before the jumped.
Response from Veterans United
Hi Brandon,
I'm sorry to hear that what started as a positive experience ended with such a frustrating outcome. I can understand how upsetting it must be to face a higher monthly mortgage payment than you originally anticipated, especially when you feel it could have been avoided. Your concerns about the rate lock are certainly worth a closer look, and I hate knowing this situation has left you disappointed with your experience.
I'd appreciate the opportunity to review what happened and better understand the circumstances surrounding your rate lock. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Austin and team were great! They were all responsive, extremely helpful, and very personable.
Veterans United assigned me with a team that has been nothing but efficient and compassionate towards my transition into civilian life. Carter and Andrew were great at matching me with all the external components of buying a home, like movers or an agent if needed (we def did). Craig Anderson was amazing at coming up with solutions to any problems that arose, and it was just an overall very smooth experience compared to what I was expecting initially with buying a home. Natalie was super efficient at reminding me of all the deadlines we had with underwriting and was also very kind and helpful with all the questions I had. Great people! I’d definitely recommend.
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Everyone I worked with was friendly and knowledgeable. They were very on top of everything going on and able to answer every question I had.
Excellent experience from start to finish. Our loan officer, Nick Holman & his team, were very helpful, kind, and always quick to answer our questions. We really appreciate everything they did for us!
Veterans United is most definitely a fantastic company to work with when you are securing a loan to buy a house. They are with you every step of the way and will make sure that you are comfortable throughout the entire process. The ultimate group of professionals.
Josh has been amazing all the time. He is the reason I keep coming back to VU.
From the first call to closing Suzanne and team were a pleasure to work with. They made a potentially very stressful process go as smoothly as possible. Very grateful to have her as our loan officer. Looking forward to working with her and the team once more in the future.
