I experienced a smooth and seamless home financing experience with Veterans United! I couldn't be happier with the way the entire process was handled from pre qualifying to pre-approval and getting my loan through underwriting to final approval. The entire team at Veterans United was amazing!
Overall, it was a smooth and easy process. I will absolutely recommend Veteran's United.
My VU was on top of everything to make sure we closed on time. They were all professional and I loved how they were my personal cheerleaders rooting for me and congratulating me. I will recommend VU to all my veteran family and friends.
At the start of the loan process, things seemed to be going smoothly. Due to my wife nearing retirement from the Air Force, we couldn’t use her financials for the loan — that was understandable. However, from day one, I made it very clear that she needed to be listed on the title/deed. Despite this, Veterans United repeatedly overlooked that request — even up to the day of closing.Throughout the process, communication was inconsistent and frustrating. It became almost impossible to get updates at times because the entire Loan Team would be out of the office. I was contacted by multiple loan officers, often without context, which left me unsure who I was supposed to be working with. Attempts to escalate concerns through their live chat were intercepted by the same loan team I was trying to get past — not helpful when you're trying to speak with someone accountable.Even after being assured the title/deed issue had been addressed, I was told — just days before closing — that I needed to handle coordinating everything with the title company and get power of attorney forms signed and notarized. That last week was a nightmare: I had to take care of all of it myself while preparing to move cross-country from Montana to Michigan.The day of closing, I showed up to the title company only to find that Veterans United had once again failed to process the POA — causing even more delays and stress. I finally spoke with a supervisor, who was based in an entirely different location and had no idea what was going on. His response? That I needed to keep handling it myself.This entire experience was chaotic and exhausting. The lack of accountability, follow-through, and basic communication from Veterans United made an already stressful situation worse. I have every conversation, document, and timeline recorded. If they attempt to deny this review, I have no problem sharing the entire paper trail.Maybe I just had bad luck, but I wouldn’t recommend going through what I did to anyone.
Response from Veterans United
Hi Michael,
I’m really sorry to hear how chaotic and frustrating this experience was for you and your wife—especially at a time that should’ve been full of anticipation, not stress. You clearly communicated your needs upfront, and the fact that your request about the title and deed was still being mishandled all the way up to closing is just unacceptable. That’s a failure on our part.
Trying to move across the country while coordinating power of attorney forms, title company logistics, and tracking down your loan team? That’s an enormous amount to put on your plate, and it shouldn’t have been your responsibility to hold things together like that. I can’t imagine how exhausting and disheartening it must’ve been, especially when you were just trying to make sure your wife was properly included.
I know an apology doesn’t undo the stress this caused, but I want you to know your feedback matters and we’re taking it seriously. If you’re open to it, I’d appreciate my advocates to have the chance to review your loan file in more detail and make sure the right people here understand what went wrong. You can reach me at 1-800-212-5200 or email ClientAdvocate@vu.com. We're here Monday through Friday, 9 a.m. to 5 p.m. CST, and happy to connect whenever it works for you.
Great and easy process, we sold our previous home and purchased a new one while I was deployed.
I would highly recommend doing business with Veterans United. It's clear they want the homeowner to succeed. They will expect a lot of information from you--provide that info and rest assured your loan team takes their responsibilities very seriously. My loan team, Brad Strubel and Kimmy Sanders were always there to explain every step and answered every question my wife and I had. We had many conversations during the process and all were positive, reassuring and professional. Also, the online interface was very intuitive. It was extremely easy to follow the process and meet all of my suspenses. Thank you for connecting with my Wife and I with our dreams!
The app was extremely easy to use. Every interaction was professional and helpful.
Our experience was easy and stress free from start to finish. We 100% recommend working with Veterans United.
This transaction was a total “Breach of Contract” and Veterans United was fully aware of it. I was used as a pawn due to my age and grief throughout the entire mortgage transaction and no one has come clean about it! I closed without knowing the property tax amount because I was “promised” I would be 100% exempt due to my deceased husband 100% VA Disability status. He passed away on Feb. 13, 2023 in Orlando, FL Trauma Hospital and did not qualify because of a Michigan Law stating he was NOT a MI resident and died in FL! This was disclosed with paperwork, site visits and State phone calls numerous times and again I was promised 100% property tax exemption and if denied the MI Agent would be sued (all in writing.) Right after closing on Nov. 8, 2024 it was “Denied” because of a written Michigan Law that VU failed to read. They told me they would pay 2 years worth of property taxes and lower my interest rate so I could afford the home and Aaron Swanner would fight to appeal the Wyandotte Tax Accessor which would take 17 months. I would have “NEVER” been able to afford the home with property taxes and they knew it! Even my Realtor knew it….I purchased the home on Nov 8, 2024 and SOLD the home on April 8, 2025 because of the inevitable and severe stress and heart problems. I now have Legal insurance and as soon as I feel I can fight this again I will do so accompanied by all of the documents, emails and direct messages because I lost $ a beautiful home, 2 sets of Closing Costs and multiple moves on this horrendous transaction. This is the way you treat your Veterans which I am, you should be ashamed. I ponder how the Secretary of Defense and Media would like to hear my story! The truth will be told and it is NOT over yet! If there was a “-0” rating it would be too good for Veterans United in my case Divided!
Response from Veterans United
Hi Joyce,
I’m so sorry you experienced this. Your story is heartbreaking, and I can’t imagine the level of stress, grief, and financial pressure you’ve had to carry over the past year. A home should be a place of peace—especially after loss—not the source of further heartbreak and uncertainty.
It’s clear you felt unheard and misled throughout the process, and that’s not something I take lightly. I understand you may still be pursuing this further, but if you’re open to a conversation, I’d really like the chance to listen and make sure everything you’ve shared is reviewed thoroughly. Our Client Advocate team is available at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We're here Monday through Friday from 9 a.m. to 5 p.m. CST, but if you reach out outside those hours, we’ll respond as soon as we can.
Thank you for your service—and for your honesty, even when it’s hard to relive. You deserved better.
Josh, Alex, and Drew were awesome from beginning to getting my condo approved to closing the deal and getting me turned into the "owner" of my condo! Could not have done it without them! They were great!
Excellent group
If your a veteran buying your home for the first time, we recommend Veterans United. They are there to help you get into a home, and make sure its affordable for you in the long run. They are very helpful, understanding and caring!
Veterans United was there at every turn, no matter how many questions I had, they were there to answer them and were very supportive! I highly recommend that anyone who is buying a home would use them. I would do it all over again with Veterans United!!!
Veterans United went above and beyond for our first ever home purchase. From start to finish we felt supported every step of the way. From raising our credit score, helping us through pre approval, keeping us updated on the status, and even getting us to an earlier closing day. I would highly recommend Veterans United to anyone looking to use a VA loan.
Josh and Sarah both made this process so unbelievably easy! They helped with a few credit errors and got them taken care of immediately! They stayed in touch every step of the way! Highly recommend!!!
