Veterans United was an absolute joy to work with and I plan on working with them again in the future if I ever need to buy another home!
Request to speak with Meghan if want someone who will do whatever it takes to help you get into your home!
Extremely grateful that I was given the opportunity to work with all parties involved to help me purchase my first home!
I wont use any other service again. Felt like I didn't have to do anything.
I am glad I went through Veterans United they were supportive every step of the way!
The team worked timelessly to get us in our new home after the family had a tragedy. They were empathetic and caring. Thank you all.
This was my third time with Veterans United and it was great yet again. They don't leave you in the dark on anything!
I would recommend Matt to anyone.
No better place to trust caring for military soldiers.
I suggest broadening the personnel that specializes in more than one language to make this process easier, let’s remember that veterans can be Spanish speaking and can have accounts in PR from FDIC registered institutions that provide documentation in Spanish
This was my 4th mortgage, 3rd VA loan. I wish I had used VU in the past! The To-Do list was amazing to know what I had to get done. Keep up the great work!!
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Veterans United by far was the best VA loan experience I’ve ever had. Their processes are so easy. The entire team kept me notified every step of the way!
If any of my fellow veterans and families are looking to purchase your first home or maybe upgrade to a larger home Veterans United would be my first call.
I would highly recommend you contact the staff at Veterans United. They exceed all others and the staff is very knowledgeable and always giving their advice and recommendations. Please contact them for your future home buying. You will not be disappointed. During the home buying process they upload videos to your Veterans United login portal to keep you updated on your current home loan process which I found helpful since I never bought a home. Love the staff! 😄
This process whilenscary for me was absolutely seamless! I will use again and refer this team!
Charged me for things you didn't have to charge me for, pretty misleading about being affiliated with the VA or Veterans and you have zero affiliation with the VA or any Veteran Service Organizations, and quickly finding out how bad the rate I got from you is. On top of all that, your concierge service is pretty bad - said my change of address was completed and I found out it wasn't. Your portal overall was pretty seamless and easy to use, but I'm sure that will be duplicated by many in very short order. You helped me get a home, which I have some gratitude for - which is why you get a 6 and not a 1.Overall experience - feels like one of those car places right outside of Fort Hood. Trying to take advantage and make money off of us instead of actually being of service.
Response from Veterans United
Thank you for sharing your open and honest feedback Robert.
Veterans United Home Loans is a private mortgage lender, not affiliated with or endorsed by the Department of Veterans Affairs or any government agency; this is noted on all of our advertisements, social media accounts, and our website. While the VA guarantees a portion of each VA home loan, the department relies on individual lenders, like Veterans United Home Loans, to actually issue the loans. We certainly encourage people to shop around with several lenders to find the best deal for them! We realize that interest rates can vary from lender to lender and is one of the most important factors in your home buying decision. As far as fees go, the VA allows lenders to charge up to 1% of the loan amount to cover origination, processing and underwriting costs. If the lender is charging the 1% fee, they are not allowed to tack on additional charges for things the VA basically considers overhead. Our goal at Veterans United is to help create the best situation for yourself and your family.
A member of our Client Advocate team is available to speak with you further to discuss other aspects of your experience and ways we might improve our service.