Could not ask for a better first time experience and a better loan team. Thank you so much!
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
Overall, the loan process itself was relatively smooth and straightforward. Most steps were handled efficiently, and the application process was easy to navigate.However, our experience with the assigned loan coordinator, Samantha Villaire, was extremely frustrating and ultimately the most challenging part of the entire process. Communication was consistently lacking, with long periods of no response and little to no guidance when we had questions or needed clarification. This left us feeling uncertain and unsupported throughout much of the loan timeline.The lack of communication became especially concerning as we approached closing. From start to finish, we were never given a clear understanding of where we stood in the process, and we did not receive meaningful updates until the day before we were cleared to close.Fortunately, another loan officer, Emily Hunkins, stepped in during the final stage while our original loan officer was on vacation. Her responsiveness and willingness to help made a significant difference and ultimately helped us get across the finish line.While the overall loan process was manageable, the communication issues we experienced with the loan coordinator made what should have been a straightforward experience far more stressful than necessary.
Veterans United was outstanding they went above and beyond all our needs. We stayed on schedule and the process was extremely easy.
Brandon team feels like family to us. They've truly helped us find our first and second homes, and they've also been there for our family members when it was time to find a new home. We highly recommend them!
I had a great experience working with Veterans United Home Loans from start to finish. Their team was responsive, knowledgeable, and made what can be a complicated process feel straightforward and manageable.What stood out most was how they handled my timeline. I initially reached out but decided not to move forward right away, and instead of constant follow-ups, they checked in periodically without any pressure. When I was ready, they picked right back up and made the process seamless.As a veteran, I also appreciated how well they understood and explained the VA loan process, making sure I had access to all the benefits and information available to me.Their online portal for document submission was incredibly user-friendly and organized—it made everything so simple that I almost felt like I was missing something.Overall, they made the experience smooth, efficient, and low-stress. I would absolutely recommend them to other veterans looking to buy a home.
This was our second time using Veterans United and working with Jake Force. Everything was smooth and easy. Jake has always gone above and beyond during the process, ensuring the best mortgage outcome. I would highly recommend him and Veterans United to anyone wanting to purchase or refinance their home.
Thanks Blake and our whole senior loan team, for our first home, happy holidays!!
I. Hate details!!! If these fellows hadn’t held my hand along the way, I would have walked the first week. Solid group!
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Exceptional service and outstanding outcome!!! So glad I found you, or you found me.
Having purchased homes in the past, Yoel and his team was hands down the best loan officer we’ve ever had! He provided timely communication throughout the process and always kept us informed so that we can make the best decisions!
My loan team was awesome. They guided me every step of the way to my forever home.
I was very pleased with the service and the fact that we were able to close 1 1/2 weeks early.
Great bunch of folks to work with on achieving a veterans home loan.. kept everything on track for estimated closing date and the to-do list that was needing complete by me.. Great work
