Brock and his staff did a great job getting me through the process of obtaining a home and financing. Thank you all again.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
Veterans United team was awesome. This is my second home with them and it was a pleasure working with them from start to finish. Happy to keep doing business with them. Look forward to the next one!
Through friendliness knowledgeable
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Bought Michael and Amber were very efficient and everything was very smoothly.The explain everything to me and I didn’t know how to wait long for an answer to any question or concern ahead. They were on top of everything.!
Thanks Blake and our whole senior loan team, for our first home, happy holidays!!
Well it took awhile but it was worth it thanks
Joshua Schmidt- was exceptional- walked me through every step, returned my phone calls. He reassured me and explained the process.
Sean and everybody on that team was absolutely fantastic I had a lot of questions a lot of concerns they were supportive they answered me they got to me immediately sometimes two or three of them the best experience I've ever had and I would highly recommend them to anyone especially if the rest of the teams are like that team there great job!
I have dealt with other companies when buying or refinancing a home quite a few times. This was a first, not in person until the final paperwork. The people we have talked with have been very professional and courteous.
Working with Veterans United was a really solid experience. Max and his team made the whole mortgage process feel a lot easier than I expected.They did a great job explaining everything—loan options, numbers, and what to expect at each step—without overcomplicating it. I always felt like I understood where we stood and what was coming next.Communication was on point. Anytime I had a question, they got back to me quickly and kept things moving without any confusion or delays.Overall, it was smooth, straightforward, and well run from start to finish. I’d definitely recommend Max and the team to anyone going through the home loan process. This is the reason I chose them again, as Max and team serviced my previous mortgage.
I do not know if there was a disconnect between VU and the underwriters and the VA or what, but my experience was horrible. Also when I closed they added $10,000 more than I asked/wanted?????
Response from Veterans United
Hey Kevin,
I’m really sorry to hear how frustrating this experience was for you. Feeling like there was a disconnect during the process, especially between different parts of the loan and VA requirements, can make an already stressful time even harder.
I’m also concerned by what you mentioned about the additional $10,000 at closing. I can understand how surprising and upsetting that must have felt, especially if it didn’t align with what you expected or discussed. I’d like the chance to take a closer look at your file so I can better understand what happened and help provide some clarity around those numbers.
If you’re open to it, please reach out to me directly so we can dig into this together. You can contact the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re always happy to follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
My loan team was awesome. They guided me every step of the way to my forever home.
We would give a 100/10. Exceeded expectations and made the entire process enjoyable and minimal stress! She and her whole team deserve a raise.
Great service !!
