Kaleb , Joe and team are an outstanding group of professionals to work with. Seamless process!
Overall it was a great experience. I know VU has been working with my wife the last few years to help get our credit on track. Without you guys this wouldnt have been possible. Thank you so much. Also I really loved the 2nd relator you set me up with, Shannon. He was amazing to work with and really helped make the process go smooth.
Chinda is amazing send more veterans to her!
Was very satisfied, whenever I called I either got one of the people working my loan, or a promt call back. All my my questions were answered and the process was east.
Little to no contact. Confusing process. Changing requirements.
Response from Veterans United
Hi Robert,
I’m really sorry to hear that communication felt lacking and the process came across as confusing. That’s not the experience we aim to provide—especially when navigating something as important as a home loan. If requirements were changing without clear explanation, I can only imagine how frustrating that must’ve been.
I'd really like for my team to have the chance to dig into what happened so we can learn from it and do better moving forward. When you're ready, our Client Advocate team is here to listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST, but please don’t hesitate to reach out anytime.
Just a great experience overall. While buying a home can sometimes be a tough experience, everyone made it super easy!
I couldn’t be more happier in how I was treated as a veteran and they helped me buy a home my closing was May 19 and I just wanna say thank you veterans unit you made my dream come true. If you are a veteran and you have any interest in buying a home contact these people they work with you endlessly to get you in a home
It was extremely professional, they explained things to me but didn’t over explain because this wasn’t my first rodeo!!!
I couldn't be more disappointed in the lack of communication between Vishal and Amanda. Several Emails went unanswered along with several unreturned calls. Oddly, I had to call to find out what the interest rates were so I could lock in a rate only to be told they already locked me in without me knowing or approving. This is a first in the many homes I have bought. Only toward closing did I find out what I would need to bring to the table. There was no communication on what it might be so that I could prepare. I was initially told close to $3k early on to bring to the table only to find out it was over $8500. What if I didn't have those funds to provide. At what point was this going to be communicated to me. We weren't able to close on my other house at the time I had communicated to them on many occasions. At no time did they tell me it was too soon or I should push it back. I had to change my whole moving day with movers scheduled to arrive. Also, Veterans United fees are excessive. As this won't be the last home I purchase, but will be the last time I use Veterans United.
Response from Veterans United
Hi Bradley,
Thanks for taking the time to share your experience. I can absolutely understand how frustrating it must have been to feel left in the dark during such an important process. You should never have to chase down information—especially when it comes to things like your interest rate or what you’ll need to bring to the closing table. I’m really sorry that wasn’t communicated more clearly.
It’s also concerning to hear about the lack of response to your calls and emails. That’s not the experience we aim to deliver, and I’d really like the chance to dig into what happened here. If you’re open to it, I’d love my team to connect so we can learn more and hopefully make improvements on our end.
You can reach my advocates at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
Everyone we spoke with through the whole process is great, knowledgeable, and so nice!
Don't be afraid to apply, everyone was great and helpful. They answered all my many questions. Thank You Veterans United. We are enjoying our new home.
