Everyone was very helpful with questions for a first time home owner
The team I had put everything together quick and handled everything
If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!
Everyone on the team was outstanding!
Mr Kollin King was out standing and carrying on all are personal needs thu out the process
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I would definitely recommend Veterans United.
The entire staff was wonderful to work with. Danielle Stiers had been super helpful throughout the entire process. Any question or concern we had, she was able to answer on the same day. She would check in regularly with us to see how things were going and if we needed any assistance with anything.
They were great to work with. Answered all my questions and it felt they went out of there way to help me.
Thank you all for helping me out with this process. Getting out of California seemed like it was never going to happen and I'm glad I picked up the phone and called you.
Awesome service and professionalism!
Jacob went into the trenches to help with getting the title and all paperwork corrected and answered all questions and stayed in contact
Employees like Mr. Spencer Wesson and Ms. Marina Chiodini come along once in a blue moon. They pulled all the stops to achieve the objective of getting me the refinance I requested and needed. I am so grateful and honored to have worked with them as my team to accomplish this task. Please know that they together are indispensable to Veterans United Home Loans and should be appreciated for their commitment to your office and to the veterans whom they serve. I applaud their devotion to duty, and congratulations on their efforts!
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Had a great team, felt informed and communicated with. Made the process much easier.
The team was very helpful during the process. And cared about the customer. With Veterans United your not just a number your a customer the team cares about. Would highly recommend Veterans United to other Veterans as they are there to help you through the whole loan process. And are there to answer any question you have.
I wouldn’t recommend the 2 turds who took over 90 days to do a cash out refi. And lost my intrest rate and tried to buy down interest rate 2 times and take money from my refi . Luckily I sent an email to the right person, because if I hadn’t, I would have been in a crap position. This isn’t the time to be fucking around with peoples mortgages. Some people need to take this shit more seriously, less vacations and answer the god damn phone more . I will be dealing with federal bank in como from now on . I’ve been with you all for 7 years . Adios muchacho
Response from Veterans United
I'm sorry this refinance left you feeling so frustrated and let down Steven, especially after trusting Veterans United with your home financing for the past seven years. A process that took longer than you expected, combined with concerns about your interest rate and difficulty reaching the team, understandably had a significant impact on your experience.
I'm glad you were ultimately able to connect with someone about your concerns, but I don't want to overlook what led you to that point. I'd appreciate the opportunity to review your experience more closely and understand what happened. Please contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Thank you all for everything!! The amazing gift of cat toys and treats for Sebastian was an amazing surprise and made my girlfriend cry!!
It was a pleasure working with everyone and we appreciate everyone’s patience with us and our first home!! Happy to be apart of this new family
My team … Adam, Tyson, and Jamie were exceptional. I’d gladly pick them again.
