People that care about ending homelessness among veterans.
My team was amazing from Brittany Woolridge my credit specialist. She works with me to get my credit together and was always a call or email away. My loan officer Zachary was also so helpful in this process and always answer any question that I had. Also Britney George for helping me close on my home smoothly. My team made this process of buying a home so easy and I thank them so much for their help.
I went through multiple other lenders before using Veteran's United, and their service was far superior. I also got the lowest rate with them. My loan specalist, Horace Johnson, was great. The online portal allowed me to link my bank account, which saved me a ton of time because many other companies had me scanning my statements in page by page as my bank didn't offer downloadable statements. I would highly recommend this company to anyone buying a home.
As a retired couple, we were a little worried about using a company that we could not actually sit down with, in person. We took the chance based on their ratings and reviews. We are both so glad we did. Of all the homes we have bought or refinanced through our years, this was by far the best experience we have ever had. Quick and smooth! You will not regret using them for you home loan needs.
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I especially love that when Matt sent flowers to me for the brother that passed away. I know that he wasn't obligated to do so.
Everything was a breeze! No hard work anywhere on my end! My team was patient, polite, and knew exactly what they were doing! If I was to do it all over again in the next couple of years. . . . I WANT THE SAME TEAM lol! Thanks EVERYONE
Brian, Jennifer and their team did an outstanding job making our buying experience the best and easiest ever. This team is unbelievable!!
I will continue to use Veterans United in the future.
This was a great experience. Everything was basically done for us or led us through the process easily. I would recommend VUA to anyone Looking for a Va home loan.
An easy experience.
Chris Lunn was my contacting agent. He is awesome and with out his help I would of gone to another lender to fund my home. Chris gets a 10 score. However, the company and Loan Coordinator Tyler Lentz is the reason for the low score. Tyler does not have people skills. Tyler needs to be re-trained on people skills especially when speaking to vets. Tyler clearly spoke down to me and with the attitude of "you want a loan get this done". Totally unacceptable. The lack of integrity and lack of professionalism of Tyler is the reason I worked with Chris. Tyler's supervisor also needs to be re-trained in people skills since the supervisor was backing Tyler. Company favoritism is also unacceptable.
Most of the process seem to be that the "left hand did not know what the right hand was doing". There were a lot of duplicated questions that were asked and had to be filled out. This has to cost your company several thousands of dollars each year for these duplications.
I would also receive phone calls from some unknown person saying that they were calling in regards to the financing. Turns out that Tyler Lentz was the one who told these people to call but did not follow-up with me via email or phone call to let me know what was going on or who would be calling. This is unacceptable and again Tyler lacks the integrity and professionalism that is needed in a situation such as this. It was this activity that almost stopped me from finishing the finance process.
Lastly, I was explained that all "Pay-off's would need to be set for the 10th of July. Funny thing is that the financing was funded on the 6th of July. As of the 12th of July one loan that was suppose to have been paid off by the July 10th has still not been paid off when this was written. A payment was made by me because after the lack of funding being paid by your company when they said it would be. This was a $11,000 plus loan that has still not been paid off. This again is unacceptable.
Response from Veterans United
Hi Aaron, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. Providing Loan Specialists via your loan team enables us go to great lengths to ensure you'll have an easy time reaching out for assistance. It is our goal to provide consistent and personable communication to everyone we serve. While we cannot make up for the fact that expectations were not exceeded, it is important that we always look for ways to improve for future customers. If you wish to share more information, then please feel encouraged to contact us for further support.
I want to say thank you for working with me during my original loan process and thru my refinance. I'm not a fan of surveys, I simply believe that if a person has a job to do he/she should do it to the best of their ability, after all you're being paid to do it. As far as working with each specialist, I have to say I guess they did what they were supposed to do as far as the paper work is concern. Because of who I am I've been treated difference all my life, I cannot say if anything special was done.
Veteran United is great in helping veterans in the home buying process Smooth and easy I had no problems finding a home and getting financed.U filled out most of the paperwork online so there wasn't a lot to do for closing.
Veterans United made the homebuying process extremely easy, even under my very different circumstances.
Trust Mrs Hanna Schwartz
