There were numerous situations where my “team” was impossible to get in contact with taking over a day to respond or get info the was extremely time sensitive. I would never get updates unless I was constantly reaching out. I was told we looked good to close for multiple weeks until 3 days before our closing date I get told that “ Oh the appraisal hasn’t come back yet so we don’t think we can make the date” which resulted in the deal nearly falling apart. The only time that there seemed to be real effort put in was when I went and talked to another lender and threatened to go with them because they were responsive. Lastly the day of our closing my loan officer never sent the wire info and let us just walk into closing looking like idiots. Some of this I realize isn’t 100% Veterans United but they never did any of the things experienced professionals would do like making sure everything is on track.
Veterans United Home Loans transformed my home-buying dream into reality! Their unparalleled expertise, lightning-fast approvals, unbeatable rates, and personalized care made the process effortless and exhilarating. Truly the gold standard for veterans absolute legends! Jeremy Arnold and his team are who I recommend if you want a silky smooth personal experience tailored to your needs. That team treats you as a human and not another collected loan. Jeremy Arnold didn't just sell me a house, he handed me a life upgrade. Knew every inch of the neighborhood like his backyard, fought tooth and nail for the best deal, and never once made me feel rushed. Even as something as random as on a sunday night nine PM sharp he's still texting back like it's nothing, walking me through escrow like I'm his only client. Unreal energy, unreal guy. If they had ten stars, I'd give twenty. Promote this man yesterday.
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
It was a wonderful experience overall. Couldn’t have been happier with the entire team.
Matt was great to work with. Everything was taken care of for us in a very professional manner.
Thank you 1000 times over.
We setup to downsize and use the funds we received from the sale of our house to pay for the purchase of our new home. However we ended up with a loan for our new home and ended up being loosing money. We sold our house for $514,900.00 and purchasing our new home for $480,000.00. You ended up setting us up with a loan for the new home and putting around $470,000.00 into our checking account. There is a difference of around $44,000.00. This leaves us loosing money in order to downsize to a home that we thought we would have paid off with the sale of our home.
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Response from Veterans United
Hi Eldora,
I’m sorry to hear about the confusion surrounding the proceeds from your home sale and the loan on your new home. I know how stressful it can feel when the numbers don’t seem to add up the way you expected. My goal is to help make sure you have a clear understanding of how everything came together at closing.
Because each transaction can involve several moving parts — from the timing of funds to the coordination between sale and purchase — I’d really like my team to review your file with you directly so we can walk through the details together. Please reach out to us at 1-800-212-5200 or email us at ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time.
First home purchase!!!
Way too many points of contact...not good follow thru nor follow up. Several documents were faxed to my team from my bank and my financial advisor that no one seemed to locate.
Response from Veterans United
Hey Darold,
I’m really sorry to hear about the confusion and frustration you experienced during your loan process. Having too many points of contact and documents going missing would be discouraging for anyone, and that’s not the kind of experience we want our borrowers to have.
I appreciate you sharing this feedback — it helps us identify where communication broke down and how we can do better for future Veterans and their families. I’d like to learn more about what happened so we can review the details and make sure your concerns are addressed.
When you have a moment, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Veterans United! You guys, Rachel and the team was outstanding! Started this process weeks away from coming back to America from a year long deployment and because of you guys not only a plan but a goal I set before leaving on my deployment was accomplished and me and the family can't thank you guys enough! Hopefully it's not the last time you guys hear from me. However, you guys have my word for recommendations! Hoah!!! Go green 💚
This is my 3rd loan with them and all 3 have been great .
Excellent experience! We had our offer in and closed in under 30 days! Chace will go out of his way to help get things rolling fast while making sure you understand everything. Highly recommend! Thanks again.
You are all so amazing! It"s hard to put into words how special all of your team made us feel throughout from start to finish. We also appreciate the hard diligent work all of you put in and for that we thank you all from the bottom of our hearts.
Madison," your team helped make a dream come true today".
