Never had to guess what had to be done next. We had help every step of the way. Communication was above and beyond what you'd expect. If you have a question they'd find your answer. I would recommend my team again and again.
If VU sends documents needed to sign via email, please send a text or call as i infrequently check email and when it came for final documents ended up delaying my closing due to a 3 day wait period
Also, whe you talk todufferent folks on the team and they say they will let you know about something, ask how theybwould like to be contacted. If i take time to call, i hate texts and email, then asknif i would like a call back instead of just an email which i have no idea it is waiting for me
Response from Veterans United
Thank you for completing our survey Matthew. Based on your rating, it appears we might have room to improve. We do not want to make assumptions; therefore, we invite you to connect with a member of our Client Advocate team. We value your thoughts on improving our client experience.
When you imagine buying a home you imagine a lengthy and stressful confusing process. Not with Veterans United! We closed in under two months and the team was so informative and responsive. We had zero hiccups in our process and are very happy in our new home. A dream come true experience overall.
I appreciate all the HARD WORK and dedication that was done in a challenging situation that got resolved.
Due to your research and time spent to resolve it. Thank you SO MUCH .
Last year at this time, I never thought I would be a home owner with some of the challlenges I faced. I’m now writing this review from my new home and cannot thank the excellent team of professionals at Veterans United enough.
I had an amazing experience and they made me feel comfortable with the whole process
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Veterans United is a wonderful organization to work with when getting a va loan and finding the right home they all went above and beyond to help us THANK YOU ALL SO VERY MUCH.