As a first-time homebuyer, I had a lot of questions—and Amber Brown made the entire process feel approachable, stress-free, and seamless. She was incredibly patient and professional, always quick to respond with clear, thoughtful answers no matter how many questions I asked. Her dedication and calm demeanor helped me feel confident every step of the way.Amber’s team was equally impressive—extremely knowledgeable, efficient, and supportive. Every part of the experience was smooth, and I always felt like I was in good hands. I couldn’t have asked for a better team to guide me through one of the most important decisions of my life. I highly recommend Veterans United, and especially Amber Brown, to anyone navigating the home buying journey.10/10 experience, without hesitation.
Was finish in a timely manner Jen was most helpful and her staff did a great job
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
The whole Veterans United team was awesome, from start to finish. My wife and I felt cared for and completely comfortable. They made the whole process easy.
I mean the house wasn’t even swept clean even the fridge was full of dog hair.
Some walls where scratched and full of holes from screws from when the previous owner moved out after the inspection
At first I felt well taken care of.
I mean I guess I’m just upset in what condition I received my new house the excitement went away pretty quick.
No one likes to receive a new home dirty…
Response from Veterans United
Hey Antonio,
Man, I really hate hearing this. Moving into your new home should be a moment full of excitement and pride—not frustration and disappointment. I can only imagine how deflating it must've felt to walk into a place that didn’t feel clean or ready, especially after feeling taken care of earlier in the process.
You're right—no one wants to receive a new home in that kind of condition. While the final condition of the home is ultimately up to the seller, I completely get why this left a bad taste and took the wind out of your sails. For what it’s worth, we always recommend a home inspection to help catch issues like this, but we know that doesn’t always prevent every surprise after closing.
If you'd be willing to talk more about the experience, I’d really appreciate my team to have the chance to listen. My Advocates are here at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday from 9 a.m. to 5 p.m. CST, but please don’t hesitate to reach out anytime.
Everyone who had a professional part of our home buying we give 5 stars.
Thank you Ryan, Dalton, Jordan and Chanel.
You all made it possible, and we cannot thank you enough for making the experience awesome.
I highly recommend the Veterans United Team for their rapid and professional approach to making our Refinance possible.
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Not really
Everything went really smooth.
Everything went smoothly and the communication between everyone was excellent. I’m very grateful to the whole team!
They made buying a home is easy as it could possibly be and kept me informed with a wealth of information outstanding
Absolutely amazing. The process was smooth and everyone was so easy to get ahold of for any questions I had. They also gave us an awesome realtor. Amazing all around.
