Overall service was outstanding. I couldn’t have asked for more.
My whole team did an amazing job. From Megan, to Cole and especially Asli. Thank you all so, so, so much.
Website was fairly easy to navigate.
Their TODO list kept the process going.
From start to finish the people at veterans united made the mortgage process effortless.
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
When we faced the risk of losing the house purchase, Veterans United intervened in a chaotic situation and alleviated the entire process on short notice.
Matt and Kelsey have been outstanding and very helpful during the whole process. I closed on my home 5/28/25!
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Everyone at Veterans United was friendly and explained everything. They were there every step of the way keeping us informed. The website was very easy to use to upload documents and the checklist was so helpful.
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I would never use another loan company.Veterans united was nothing short of amazing from start to finish.From my loan officer, Ben to my loan coordinator, Rachel all the way to the end with my concierge Emily - I felt like I never had to worry about a thing.The confidence, the positive attitude, the experience… these guys are the real deal!!
I did have to provide the same types of documents more than once in a couple of instances.
First Home! VU made it possible.
bad
Response from Veterans United
Hi John,
I’m really sorry to see this and want to understand more about what went wrong. If you’re open to talking, I’d really appreciate the chance for my team to hear your story and see how we can learn from it. You can reach my advocate team directly at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re in the office from 9 a.m. to 5 p.m. Central Time, but you’re welcome to reach out anytime.
I had a great experience with the VA loan process. We couldn’t have asked for a better team to help us in this process.Thank you all!
My loan was very supportive and very detailed . They answered every question that I had . The fact that they sent a care package for the kids made us feel like family . Thank you so much.
