Sullivan and his team have been phenomenal during this quick and easy process. Steve Philpot our realtor is an amazing person. Genuine, down to earth, all around a really cool dude. Over all the entire process has been painless. Thank you all!
From the moment I called Veterans United and throughout the entirety of the process Jeff Gilkerson was there to make the process easier. I'm very grateful to have Jeff and the rest of the team that assisted by my side while buying my first home.
Veterans united made the whole process so simple! They answered all my questions and were able to get me into the perfect home for my family and I! I would highly recommend them to anyone trying to buy a home! 10/10!!
Stayed in contact and was informing me of everything going on
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
Smoothest process we’ve been through.
I would not recommend Veterans United. I was told there would be no closing costs — that turned out to be false. I was also denied access to a lower home insurance rate unless I paid for a separate inspection or hired a certified contractor — which I couldn’t afford at the time. I was told this was a Florida-wide issue, but the very next day I was able to get insurance elsewhere, just at a higher price. No one at Veterans United could explain why I was blocked from the more affordable option they initially implied was available.When I brought up the closing costs I was promised, they claimed I must have misunderstood the VA funding fee waiver — which felt like an attempt to shift blame rather than take accountability. They also mentioned possible utility discounts early on, but no one I spoke to — including their own team — had ever heard of the program. Finally, when I asked about the home insurance issue, they claimed they don’t even offer insurance, despite having an entire section for it on their website.
These misleading claims were made while I was shopping for lenders. Once I committed, the story changed. As a veteran, I expected clarity, honesty, and support — not shifting explanations, empty promises, and frustration.
Response from Veterans United
Hi Nathan,
I’m really sorry to hear how disappointed you were with your experience. As a Veteran, you deserved clear and honest communication from the beginning—and it’s clear that what you were told early on didn’t line up with what happened later in the process. That’s incredibly frustrating, and I can understand why you feel misled.
Concerns about closing costs, insurance requirements, and other financial expectations shouldn’t come as surprises—especially when they influence your decision to move forward with a lender. If something we said gave the impression that those costs would be covered or waived, we should’ve clarified that long before closing day. And when you raised those concerns, you should’ve been met with real answers—not shifting explanations.
I’d really like my team to have the opportunity to dig into your loan file and better understand what was discussed, what was promised, and where we dropped the ball. You can reach us directly at 1-800-212-5200 or email ClientAdvocate@vu.com. We're available Monday through Friday, 9 a.m. to 5 p.m. CST, and I’ll make sure someone follows up with you if you reach out after hours.
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Whether you're a first-time buyer or looking to refinance, Veterans United Home Loans provides the expertise and support you need to navigate the complexities of VA loans. Their user-friendly platform and knowledgeable staff ensure a smooth and stress-free experience.Choose Veterans United Home Loans for a trusted partner in your journey to homeownership. They're here to honor your service and help you build a future in the home you deserve. Many thanks to Taylor Webb, Thomas Peters, and
Philippe Geneux for all their help! They were excellent!
VU kept me informed and guided me for every step in the process.
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The team at Veterans United made the home buying process so easy! They were very quick to answer any questions that I had and the website/app is very easy to use and very clear as to what the next steps are and if there is anything you need to submit and or sign. I high recommend using them for your next home purchase!
The VU team was very organized. Helping make the process so much easier. Great communucation, great checklists, and so helpful with the whole process of getting a home
First Home! VU made it possible.
Derek Logan Megan’s Emily and team were terrific
Veterans United have by far met our expectations and more. This is our second home utilizing Veterans United and would utilize them again in the future. Nothing but professional
Working with VU was so smooth. I would never go with another! This was my first time purchasing a home and any time I had any questions or concerns a member was always willing and able to help me out! Everyone was so willing to work with me and it made everything move seamlessly. Such a great experience!!! 1000% would recommend!
