Sydney was super engaging during our home purchase. She would always be available when we had questions and she made the home buying experience A+. We would highly recommend Sydney from Veterans United
I felt no pressure or heartaches during the entire process. It was easy and smooth! 100% recommend!
Buying a home is one of the most exciting experiences, but it can also be one of the most stressful. As veterans, it's incredibly important to have a team that not only understands the VA loan process but also supports you through the setbacks, challenges, and emotions that come with it.
I was fortunate to have that kind of support with Veterans United, especially Haley, along with Selina and Kimberly. Haley was phenomenal throughout the entire process. Whenever things became overwhelming, she remained calm, solution-focused, and always kept me informed. She took the time to explain every number, answer every question, and make sure I fully understood each step before moving forward.
What stood out most was how much she truly listened. Whether it was concerns about our budget, frustrations with other parties involved in the transaction, or simply the stress that comes with buying a home, Haley always made me feel heard and supported. She advocated for us, respected our financial boundaries, and never pressured us beyond what we were comfortable with.
The entire team was responsive, professional, and genuinely invested in helping us succeed. Their communication was excellent, and they worked hard to keep things moving, even when unexpected obstacles came up.
If I ever decide to buy another home way, way down the road, I would absolutely choose Veterans United again—and I would hope to work with Haley, Selina, and Kimberly. I cannot thank them enough for helping us navigate this journey and making a difficult process feel manageable.
From day one until closing on my home everyone at Veteran's United were professional, supportive, always there to answer a question, and take the time to explain things in a way that was easy to understand. They worked hard to ensure everything was timely, precise, and with good financial numbers (interest, fees, etc).
Extremely customer oriented, very responsive, and offered the best rates on the market for military members; I would enthusiastically recommend Brian, Kate, and the Veterans United Team.
Matt Torres was a pleasure assisting me through the process of purchasing my duplex. I would recommend using Veterans United to my fellow veterans.
Matt closed my purchase in 30 days. I look forward to doing business with him again.
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Allison B. is the absolute Best!!
The team of Nina Chapin guided me through this extremely stressful home-buying process from start to finish. Also their diligent "behind the scenes" efforts completed the closing in a timely manner despite a variety of financial & administrative challenges that put the closing's date & time in jeopardy.
Very knowledgeable and helpful. Buying a home is a complicated process, but the experts at VU made it seem easy.
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
From day 1 to the end was such a smooth ride. our loan officer had the most upmost professionalism, very knowledgeable. 💯 Without a doubt would recommend veterans United.kudos to your team.🙌👏🏼👏🏼👏🏼
I was a very ignorant buyer. My team was very professional and helped me through the process. I was very grateful to have them. Many thanks to Jeremy Arnold, Jen Storm, and Zachary Spaniol for being the best team ever.
Danny and Anna were awesome to work with and professional.
My lender Collin Cochran made the homebuying process go smoothly. He answered all my questions I learned some things , he always answered my calls and kept me aware of the process every step of the way. I am glad to know he can help me determine a good time for me to refinance in the future. Now I have a great contact and I will be recommending to my neighbor. Very positive experience
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Veterans United makes the entire home buying process very simple and easy to understand. Great for first time and repeat home buyers. They will set up everything you need to do in a neat, orderly fashion. They are willing to work with busy schedules and get you want you need
Easiest home buying experience out of 4 VA mortgages that I've had.
This is the second home I have purchased through VU and the team over there is great. Jason C. And his team got me taken care of from 10 states away with no hassle! Thank you
John and his team were great! Second time around with them and it just gets better!
Had an amazing team, they answered every call and text message.And still making sure we are being taken care of today.Looking forward to using y'all again
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
The entire Veterans United team have been excellent from start to finish. Danny K., Nate A., and Jonathan R., each were very responsive and timely with all communications. Patient professionals all the way through the entire process. We will work with this team again and will highly recommend this team to others in my sphere of influence looking into their future home purchase needs.
Tim and his team at Veterans United stuck with me through my indecisiveness. No matter how many houses I looked at and toured they stuck with me all the way. As a first time home buyer, they made all of my fears about buying a home disappear. Thank you again you guys were the best.
It was a horrible experience. I felt like everything was left to the last minute. Our loan was delayed by 12 days, I feel this was all on VU. I called the VA the day prior to our closing and they never even received the package to review. It was a very stressful experience. Our family was moving across country, and I felt like VU could care less. Overall, the worst experience I have ever had. I should also add, they added a customer care person to our loan because of the issues, but all she wanted to do was act as another loan coordinator. I asked her to figure out what happened to our loan and conduct training so it doesn’t happen again. Never heard from her again. I would not recommend VU to a friend. I hope to IRRRL out of VU as fast as possible.
Response from Veterans United
Hey Brandon,
I'm really sorry to hear how stressful this experience was, especially while coordinating a cross-country move for your family. A 12-day delay at such an important stage of the process can create a lot of uncertainty, and I can understand why you'd feel frustrated and let down.
It's also disappointing to hear that you were left feeling like your concerns weren't fully addressed when you asked for more information about what happened. When something doesn't go as planned, you deserve clear communication and to feel heard throughout the process.
I'd appreciate the opportunity to learn more about your experience and review the concerns you've shared. If you're open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically responded to the next business day.
Thank you for taking the time to share your feedback.
Sincerely,
Claire S., Client Relations Manager
