Everyone at veterans United went above and beyond the entire process and explained to the tee and I would highly recommend them .
Everyone on the realty side as well as the loan/financial team were fantastic to work with. They made the process understanding for a first time home-owner and have reached out for any future questions I might have.
Adam and his team have been very helpful. Answering every question I had in great detail. Also very prompt at returning calls.
GREAT JOB EVERYONE !!!
It was such a pleasure working with Jayden and the whole team. Such a great experience.
Overall the experience was good and veterans united was very responsive. We are in our new home on time and everything worked out. The online portal is an awesome feature. We would probably use VU again.There are some things that can be improved -We qualified for a military grant in our state. But about halfway through the process was being told by veterans united we couldn't use it due to our locked in interest rate. I ended up reaching out to the state myself and pushing and questioning veterans united - turns out I was correct and we were able to use it. I'm not sure where the disconnect was.We had an appraisal that was passed and clean only for it to be revised by the underwriters after realtors had already been told it was clear. Our loan office pushed back for us - but wasn't getting a response from the underwriter. I asked to request a waiver from the VA but was told no no- we will hear back from the underwriter. A week later no word- and turns out the underwriter was on vacation??! Two weeks later we submitted the waiver and was approved the same day. Seems all that delay and stress could have been avoided.We used a VU realtor because we were told we received a small credit. Turns out that isn't allowed in our state- we should have been told that up front- veterans united did not have accurate information.
Great company to handle your home buying needs. They are very knowledgeable and make the process smooth and easy. I had a great painless experience working with Veterans United
Thank you for making the process so easy and smooth.
Such a great team to work with. They did so much and I'm so appreciative for everything they did.
they went above and beyond wgat i need great people i would buy from them again very hones
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Overall I was satisfied with Veterans United. But it was almost impossible to get someone to answer my phone calls. Even with the videos I still felt like I was in the dark. And it was a last minute decision that I received. I needed to be more informed by the people working on my file. Also not everyone is a computer or app expert. Which was frustrating for me. And I was never able to change anything that I thought was wrong in my file, on their app. It had to be done by Veterans United, my capability was limited.
The entire team made the process so easy. It went quickly and the team was always quick to respond.
Very quick and simple process, staff did a great job!
Veterans United is simply the best! Fantastic customer service and relationships built with clients! Couldn’t be more pleased!
