Started out very good. Ended up missing closing date do to VU not sending me all the paperwork I should have filled out until day before closing. This put my family and I in a hotel for two weeks on my money. Could not get a response from my loan coordinator when I had questions, emailed and left voicemail numerous times. Ended up spending tens of thousands of dollars on a zero down VA loan. Loan officer was away for the closing and it took me threatening to walk away from the deal to get any of his associates to get involved and fix the issues. I have bought and sold several homes on VA loans this is hands down the worst experience I have had. I will not use VU again.
Response from Veterans United
Hi Bobby,
I’m truly sorry to hear how difficult this experience was for you and your family. Having to cover hotel costs and feel unheard when you were reaching out for help would be incredibly stressful, and I regret that you were left with such a poor impression of Veterans United. No veteran should walk away from the homebuying process feeling this way.
My team would appreciate the opportunity to listen if you’d like to connect directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
I am thankful to you all at Veterans United for helping my family get our new home.
Veterans United and my whole real estate team was extraordinary. They made the home buying process super easy and very understandable. I was never left in the dark or pressured into making any bad decision's. Being a first time home buyer, I was a bit nervous about the process, but my real estate team was there operating in my best interest and we accomplished the mission. I am now a homeowner and the next time I’m in the market I hope to get my “real estate avengers” back together.
The complete process was amazing!!
EXTREMELY HELPFUL AND ALWAYS AVAILABLE TO ANSWER QUESTIONS! Couldn’t be any more impressed and thankful of the members of this team that helped me and my wife land this house.
They have been very helpful and got us into a house that is amazingly beautiful and in an amazing area for my kids 100%recommend
Great people to work with. Sarah and Melissa are fantastic..!!!
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This was our first time buying a home, and of course, using the VA loan. We worked with Morgunn during the process and it was most definitely the best first time home buying experience I think anyone could have had. From the moment she got in touch with my wife and I she made everything super easy for us! She was always so friendly to talk to, and went above and beyond to get things done quick! She was able to answer any questions we had and made this, what could have been a long hard process, fast and a piece of cake! I know you always hear about bad experiences, but you best believe my wife and I will be talking very highly about this!
This was a fast and smooth process. Most paper work was as simple as clicking a button. I was also very well informed throughout the process.
Made my experience easy
I couldn’t have asked for better service. This was my first home purchase and these guys made the process as smooth as can be . Thank y’all again.
