Veterans United was a breeze to work with and made the my first homebuying experience very enjoyable. Chase and his team were very courteous and patient as I navigated through the steps to closing. I would absolutely recommend them to all my veteran friends and family!
Chris and his team were incredible to work with. They did a great job. Kept their promises to the best of their ability and always treated us with respect. They literally wrote two mortgages for us in a month and they still made sure we closed on the date we requested. This was the easiest and best mortgage experience we have ever had. Customer for life! Thank you.
They made our first time home buying process so easy.
We were grateful for the Veterans United team and we're grateful to be part of the veteran homeowner community!
Pretty painless process. Everyone was as nice and helpful as you could expect.This was our first VA loan experience, and this team rolls out the red carpet.Thank youNick & Stacy
Stacy, Jesse and Eric were awesome to work with, I have always heard it takes a long time to get a VA home loan but I closed in a little over 3 weeks.
Second loan with Maureen. She is the best
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The entire process went very well. Everyone was very helpful. They promptly answered any questions and resolved any issues. The only issue would be closing costs. We received multiple closing cost estimates ranging from 12,000 to -2,000. We did not get our final closing costs until the morning of closing and there was still friction the day of to determine if those numbers were correct or not. Overall we are happy with our service.
Really easy to work with and got the job done!
It was a tough journey and there were times that I thought that I wasn't going find a suitable home in this market. God blessed me with a team that didn't give up on me and coached me the entire way.
Heidi and Annie are excellent and the best home financing/refi process I've ever experienced. Overall a fast and straightforward process. Very happy to have worked with Heidi and Annie who are extremely professional and make things easy. Thank you Heidi and Annie!Joshua and Jessica Galle
I believe the $12k I had to pay out of pocket did not represent a no money done 100% Disabled Veterans with over a 700 credit score. My interest rate is too high and my $3500 origination fee is as well. I was lied too.
Response from Veterans United
Hey Isidore,
I’m really sorry to hear how disappointing and frustrating this experience has been for you. It’s completely understandable to feel concerned when your out-of-pocket costs, interest rate, and fees don’t match what you expected going into the process.
Hearing that you feel misled is especially concerning. You should always feel confident that your loan terms, including any costs and fees, are clearly explained so you can make informed decisions every step of the way. When that doesn’t happen, it can leave you feeling caught off guard and let down.
I’d really like the opportunity to take a closer look at your loan details, including how your costs and rate were presented, so we can better understand what happened and provide you with clear answers.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
This was my second time working with Jerry and his team and they were outstanding both times. Things were smooth and seamless. Whenever I had a question Jerry and his team were there to answer. They told me what I had to do and had no issues. Highly recommend Veterans United and especially Jerry.
Would Highly recommend VU to all Veterans really smooth process
Jess was great.
Billy was great! He new all the right questions to ask to get my loan approved in a short amount of time & was very prompt handling paperwork & answering the many questions I had. I would definitely recommend Veterans United & Billy. I think Billy did an outstanding job !!! and I appreciate his hard work.
My Team Heather and Bri were great!
Our team worked hard to get us in our dream home with a bunny room. We are so thankful to have them on our side during this stressful and exciting time in life.
