Thank you to everyone involved! Love my new home couldn’t do it without everyone as there was no issues & or complaints to come with ! Everything was smooth for my first experience
Trey, Michelle, and Kelsey were all outstanding! Trey would always answer whenever I reached out. Couldn’t be happier with Veterans United.
Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.
The loan team made the buying process very easy. The software/app was very easy to use for uploading documents and keeping you organized on what you had to do to keep the process going. We were ready to close a week prior to our deadline. The concierge service with V.U. helped with finding an agent, setting up utilities, and moving services. This was my second time using Veterans United and I would use them again.
Definitely good peoples all around. They were professional, consistent , and dedicated. Thank you for all the help you gave and for getting me through buying home process successfully…forever grateful!
They were very professional and explained each step of the process clearly.
The entire Veterans United team was professional, courteous, and attentive to every aspect of this home purchase process. The attention to detail, availability and consistency was only match by positive attitudes and professionalism. I would highly recommend people to the refreshing experience.
Everyone was great and communicated well!
Terry and his team are the best at what they do. Customer Satisfaction is their goal. If any issues arise, they are on it immediately.Terry and his team really treat you like family! Keep helping Veterans realize their dreams!
We are so thankful for Veterans United, it was a great way to enter the world of home buying with the help of a VA loan which can be extremely stressful otherwise. VU was able to make everything simple and pair us with the right people to help us navigate the process and be there for us every step of the way.
Misinformed and didn’t keep me updated on chnages. As a company you guys suck I have an open complain with the better business bureau. Also called up the VA working with them on a complaint against your company as well. One of the worse experiences of my life and I’ve been to Iraq.
Response from Veterans United
Hi Daniel,
I’m really sorry to hear how this experience made you feel—especially given everything you’ve already been through in your life and service. To hear that working with us felt like one of the worst experiences you’ve ever had is heartbreaking, and I want you to know we’re taking your words seriously.
You mentioned open complaints with both the BBB and the VA, and while I know those processes are already in motion, I’d still really appreciate the opportunity to hear from you directly and look into what went wrong on our end. Being misinformed and left in the dark during a home loan process isn’t acceptable—and it certainly isn’t the kind of care we strive to provide to the Veterans we serve.
If you're willing to talk more about your experience, I hope you’ll reach out. I can be reached directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. Central Time, but you’re welcome to reach out anytime.
Easy process. Great experience. Kelly was very professional and knowledgeable. She was responsive when needed and made the process easy. I appreciate her attention and detail. I highly recommend her to anyone when looking to purchase a home.
The team was awesome. They made the process smooth and easy. They were very informative and helped us out a lot!
Excellent home buying experience through the beginning to the end of the purchase. The team worked well and I could not be happier with my decision to go with Veterans United.
Thanks for another wonderful experience, Veteran’s United is the best!
