Patient and professional with my loan. He kept me updated every step of the process. A pleasure to work with.
Veteran’s United is amazing and made the process of buying a home straightforward and stress free!
Quick and pain free! I always heard how stressful buying a home was, and as a first time home buyer, I can't say I know what that's like working with veterans united. A job well done!
In the beginning we had a couple of hiccups, but once we got placed with our loan officer the experience was great! Everyone is super friendly, and if you don’t know the home-buying process, they really make sure you understand how everything works, and exactly what you are signing. We would recommend them to anyone!
Heard about Veterans United through my coworker, friend, and fellow veteran and everything he said was true about using them. The process is simple, easy to understand, and it's easy to manage your mortgage using their app or website.
Lance is a great human being. He was terrific and tremendously helpful. He got me such a terrific deal with my home loan. I'm a cynic but Veterans United raised my spirits high. I'm so grateful for what they did for me and helping me have a home.
Great team to work with. Seamless and profssional process the whole way through the loan.
Jason and his team went above and beyond to help me with my mortgage loan. I can’t say enough good things about my experience, I would recommend them to everyone.
Jake Hanson and Brooke Doolittle were absolutely amazing. On top of everything, I was informed right away about any changes, new docs, everything. This is our 1st house, too, so it was definitely an amazing experience.
Veterans United was great, from the first contact to the end and still they are with me in any support I might need.
The VA Home Loans team was absolutely amazing every step of the way! They made the entire process smooth, stress-free, and easy to understand. I always felt supported and informed, and they went above and beyond to make sure everything went as planned. Truly outstanding service!
Everyone on your team was AMAZING, helpful and was able to give us great guidance on purchasing our first home. The VA appraiser was pretty slow with getting our report in & on time and made the whole “network “ of people involved in this process be put in limbo, to the point of pushing back escrow 2 times. Although this was a minor glitch, everything else went seamlessly.
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If you're an anxious first time home buyer like I was, Veterans United is the way to go. They made the process extremely smooth and I couldn't have asked for a better experience!
5/5 Stars – Outstanding Experience with Homes Loan Team!I couldn’t be happier with my experience working with the Homes Loan Team. From the very beginning, they were professional, responsive, and truly committed to helping me navigate the home loan process with confidence and clarity.What stood out the most was their dedication to customer service. Every question I had—no matter how small—was answered promptly and thoroughly. They took the time to explain all my options, guided me step-by-step through the paperwork, and ensured I understood everything before moving forward.Their team made what can often be a stressful and confusing process feel smooth, transparent, and even enjoyable. They were knowledgeable, patient, and always one step ahead, anticipating what I’d need next.Thanks to their hard work and expertise, I was able to close on my dream home quickly and without any unexpected issues. I’m incredibly grateful and would recommend Homes Loan Team to anyone looking for trustworthy, efficient, and personalized mortgage support.Thank you again for making this such a positive experience!
This VA Home Loan process went well with great support and I can't say how happy that I am in my new home. Doug kept me posted on all aspects of this process on a daily basis. He was available to help me whenever I needed answers.
We have used you before and it was exceptional. This time however; paperwork wrong, serious attitude on phone with coordinator. I and my notary were actually hung up on. I hope thos doesn't happen to another vetSemper Fi
Response from Veterans United
Hi David,
First off, thank you for coming back to us—especially after having such a great experience the first time around. That makes it all the more disappointing to hear how things went this time, and I’m genuinely sorry we missed the mark.
Having paperwork issues, attitude on the phone, and then getting hung up on—those are serious concerns, and I don’t take them lightly. That’s not the level of service you should expect from us, especially after the trust you’ve placed in our team before. I know how much it means for veterans like you to feel respected and taken care of during this process, and we let you down.
I’d really appreciate my folks having the chance to learn more about what happened and make sure your feedback is heard by the right folks internally. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that works best for you.
Semper Fi—and thank you again for your service.
I just want to say I found Veterans United over 15 years ago, but back then I was far from ready to become a home owner. Veterans United with their Light House program and some time I eventually was ready to purchase my first home. Veterans United, along with Sam Brown and his team changed my life. I now can live and know what it means to own a home as well as have a pristine future ahead of me. Thank you Veterans United, as well as some special thanks to Sam Brown and his team.
The team made this process go by incredibly more smooth than I originally thought it would be. With the level of professionalism, friendliness and reliability, I would not hesitate to use Veterans United again in the future. Every member did a great job at ensuring I felt like a priority.
