Chace Tuck has been so wonderful throughout my entire process. Always available for a call and thoroughly answered all my concerns and questions. He helped make my first home buying experience very simple and painless.
Then whole team was awesome, specially Dustin with my many phone calls and obstacles , the gifts sent for my girls , my package ! I was totally clueless about everything and these wonderful folks went above and beyond to give me a opportunity i though was impossible . ill always be grateful for the opportunity they provided. Seriously guys thank you so so much its the best feeling in the world to know I have a home for my beautiful family and it wouldn't been possible with out yal . I highly recommend each team member ! I think veterans united should give each member a raise and a bonus !
Casey was an instrumental person for my first home buying experience. He was super communicative, informative, and responsive. He answered all of my questions and also eased my stresses. Thank you Casey!!! You are the man, man!!!
Lisa helped us buy our house, answer all our questions, and helped us refinance! Everything from the beginning has been amazing and not stressful at all!
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We had a very enjoyable experience over all. There were some issues with the sellers that eventually pushed our close back a day. During that ordeal communication degraded slightly. Communication was pretty good through most of this process, but at the end, it was a little stressful.
Thank you to Hunter and his team for working with a high level of patience and integrity. We appreciate you taking the time time explain what happens at each stage and walking us through it through the closing. Thank you much for making yourselves available anytime we had questions. KUDOS TO YOU ALL FOR A JOB WELL DONE !!
Excellent company with professional, experienced people. I would recommend this company to all Veterans.
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Trevor Damer was our main point of contact. He was helpful and very communicative. He even emailed back at 9:30 at night during a particularly stressful period as we approached closing.
VETERANS REALTY TEAM MEMBERS _SHOULD ALL BE ON THE SAME PAGE, MAKING SURE _ALL-ASPECTS OF HANDLING THE BUSINESS - SHOULD BE GIVEN THEIR FULL ATTENTION!
TO SOME VETERAN UNITED REPRESENTATIVE, ARE JUST FOCUS ON THEIR- PROFITS -&- NOT FULL FULFILLMENT FOR THE VETERANS.
Veterans United makes the process less intimidating and stressful, they have a team of professionals that has all the answers you're looking for
Kevin Webster and Matthew Gandlmayr did a great job keeping things on track. We thought we wasn't going to get approved after the run of mill processes. Can not be more grateful to the team for me and my family.
I would absolutely recommend Ross Pierson! Everything else was a hassle.
Response from Veterans United
Hi Jacob,
Thank you for calling out Ross Pierson, I’m really glad to hear he made a positive impact on your experience. That said, I’m sorry the rest of the process felt like a hassle. Buying a home should feel supported from start to finish, and it’s clear we didn’t deliver that consistency here.
I’d like the chance to better understand where things broke down and how we can improve. If you’re open to it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we can usually follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
I love Lisa and the whole team. This company has the absolute best customer service.
I had a friend whom I was stationed with recommended to use Veterans United to purchase a home. Right away I started using this application, easily able to upload documents and be able to review all tasks needed in order to not only see my approval rate. Also be able to access my documents to read and download.
