Chace and his team were exceptional. As first time home buyers, they were always available and answered every single question I had with ease - whether it was a simple answer or a breakdown of full explanations. They really helped put me at ease throughout the whole process. Would highly recommend to anyone thinking of buying a home and using Veterans United.
Super easy process and team was very helpful.
Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!
The team that was assembled for me was/is beyond AMAZING, They really did way more than I ever expected! My gratitude goes way beyond your wildest imagination! Whom ever may read this that is in charge, you should really count your blessings to have these people on your team, you need to look at everyone that was on my team and ask yourself where can I find more people exactly like these and what can I do to make sure they never want to leave! I don’t fluff pillows for people, that isn’t my thing but for MY TEAM, you can beat your ass I would!Thank you
-Mark Lee Waller
Trey and Lani were phenomenal! Trey made it happen, his expertise and patience made this deal close! I do not hesitate recognizing and recommending Veterans United! They indeed live to their name.Happy Homeowners,
Luis & Debbie
Everybody I worked with was AMAZING!
Stephanie and her team was a wonderful and great support team. Best possible service and +A recommendation to Stephanie, Victoria, and Mrs Benson
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Brennan and Audrey were amazing!!!! My file was complicated and they got me to the closing table when another lender wasn't able to. They made the process as seamless as possible and I'm so grateful!
They were very professional, and they made the process very easy
I couldn’t have done this without this team!! It was a tricky buy and a short timeline and they were amazing!
Never bought a house before. It was a scary experience with a lot of unknowns to it. I hope everything went as well as it looks like it has
Josh seemed out of touch with process and didn't seem to communicating with his team after phone cons with him. Carrie's communication skills are horrible she outright stopped communicating with my wife. My wife did not get heated with her, but called as she saw the process evolving. We were given bad instruction on how to liquidate our outstanding debts ending up delaying closing by more then ten days and a scramble to extinguish issues with debt liquidation. They pressured the sellers agent for paperwork claiming the close was happeneing quickly when they were telling us it was gonna be another week to ten days to close. I will also add that the website is utter garbage to interact with, second why can't your agents upload to customer files? Seems kind of inefficient if I can't access the website. Speaking of access I ran into a issue logging for OVER A MONTH and mentioned it regularly with both Josh and Carrie and they just blew it off until the last minute while I was traveling across country and the absolutely needed me to have a good login. Hands down this was WORST experience I've had when getting a through a VA loan process. Both my agent and the sellers agent are going to discourage their future clients from using your company for VA loan services after this transaction.
Response from Veterans United
Hi Patrick,
I’m very sorry to hear how frustrating and exhausting this process became for you and your wife. Buying a home, especially through a VA loan, should feel organized and supported, and I understand why the communication gaps, delays, and ongoing issues you described left you feeling disappointed with your experience.
It’s concerning to hear that you felt disconnected from the team throughout the process and that questions and technical concerns did not feel addressed in a timely way. I can also appreciate how stressful closing delays and conflicting expectations around timelines must have been, particularly while you were traveling and trying to manage important documentation and account access issues.
I appreciate you taking the time to share such detailed feedback. Experiences like yours are important to review because they help highlight where expectations were not met and where improvements may be needed. I’d like the opportunity to learn more about your experience directly and discuss your concerns further. Please feel free to contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
Jake and his team were a pleasure to work with and made my usually complicated process very easy! Everybody was so friendly they made me feel like family!
Everyone was fantastic throughout this entire experience. We were never left with an unanswered question - of which there were few since the Team kept us informed of everything we needed (and did not know we needed) almost daily.
very helpful through the whole process.
