My loan team was absolutely great!! They even sent me housewarming gifts with my name on them.
The team was great to work with. We had a unique situation and everyone made it run as smoothly as possible
Communication is none existent missed out on first time home buyers then the first time we closed got a call 30 minutes prior to closing saying that we couldn’t close because someone didn’t do their job
Response from Veterans United
Hi Milas,
I’m really sorry to hear about your experience. Missing out on a first-time homebuyer benefit and then having your closing delayed at the very last minute would be incredibly frustrating, especially after all the effort it takes to get to that point. I understand how much this would shake your confidence in the process, and I’d like to review your file so we can better understand what went wrong.
If you’re open to talking, you can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we’ll get back to you the next business day.
We had a great team of people to help us during the process. Everything ran smoothly and there was never questions I had that answers weren’t provided. Thank you for making this a great experience.
Incredible experience from start to finish. Took me a while to find a home and even moved into a condo during the search, pausing my search for a while. The VU team stayed patient with me, and stayed in contact. Chace was great and always responsive. Once the home was identified, the VU team executed extremely well to meet the sellers 30 day close demand. Couldn’t be happier with the entire process and of course the end result. Would certainly recommend them to anyone seeking a new home purchase.
I highly recommend Veteran's United. I first connected with them through a Facebook Ad and felt like everyone I talked to from then on was a personal friend. They had the knowledge and expertise I lacked on finding and purchasing our home. Everyone was prompt in answering texts or emails or phone messages, and from the beginning I felt safe that they really wanted to help in every way. They let me know I could continue to consider them my team even after our home closed if I had any further questions....ever!
This whole process was easy and stress free. I always felt like I was in good hands and didn’t have to worry about anything. I was supported throughout the whole process And any time I had a concern, I knew I could just call or text and get an answer quickly even on the weekend I wanted to put the offer in on my house.
Great team and extremely helpful!
The team keeps you informed every step of the way! They make this complex process easy!!
The team has been very communicative and I felt informed every step of the way. When an issue did arise early in thee process they were quick to work together to get things back on track.
Second time buying with Veterans United. Always easy and straightforward.
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Kodi, Anna, Heidi, and Jacque were so helpful and informative during our entire home buying process! If we should look to purchase another home, our prayer is that these four awesome individuals are still working at Veteran’s United!We’re too tired for the celebration dance right now, but it’s coming!!!
Rich was very helpful, and quick to respond to any questions I had. We had a few hiccups (nothing to do with Rich), and he got me through it. Great to work with!!
Thank y'all for everything
A very smooth process from start to finish. Scott and his team were very helpful, supportive and efficient.
I love this team they made the entire process so easy and seamless!
