Randall was absolutely incredible. He was there for us every step of the way. Always available to answer questions and guide us through everything! We could not ask for a better loan officer!!
The BEST experience I have had with any financing effort in 75 years. The people were excellent, the service superb, and the results finalized quick and efficient. Never left my house from start to finish, accomplished everything required sitting in my old chair watching TV except for the final signing which was done in my kitchen with the lady who came to my home for the task. Overall a wonderful undertaking by all concerned. Thanks and gratitude all around especially to Spencer Wesson for all the attention to details.
Eric accommodated me at every level as a new home buyer. He was available, professional and knowledgeable. I had a very positive experience and would highly recommend Eric and his team.
I already started telling folk about how easy it is if they just make the call.
Very helpful and kept me informed throughout the process of buying my first home.
As the old saying goes, “ if you can’t say anything nice, don’t say anything at all”. Nuff said
Response from Veterans United
Hi David,
I’m sorry your experience left you feeling this way. While you didn’t share the details here, I’d appreciate the opportunity to understand what happened and hear more about where your experience fell short.
If you’re willing to talk with me, please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Spencer, Tiffani, and Diego were amazing!! So helpful and caring every step of the way especially with all the random bumps in the road they made sure we were taken care of!! We got the cutest package after we closed and they even gave us customized things for our kittens!! It was amazing!!
Wes Dyer is an Outstanding loan officer. He is definitely there to help any of the needs answers phone calls when he can and if busy will ALWAYS call back, He did my last loan and when I needed to refinance Wes was my instant first choice. Unfortunately I also had an assistant to Wes that was very difficult to contact Never returned calls and was very unresponsive in comparison to Wes. I was like night and Day between the two,
Very smooth process, website easy to navigate, personnel very professional
The staff was very helpful patient and kind
Casey and his team did an outstanding job processing my mortgage.
My loan team was absolutely great!! They even sent me housewarming gifts with my name on them.
I was very happy with the with the service i recieved from both Garrett and Logan . they were on top of eveything . They were very knowledgible and were very easy to work with. they made the whole process stress free. I would recommend Veterans United to anyone.
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This whole process was easy and stress free. I always felt like I was in good hands and didn’t have to worry about anything. I was supported throughout the whole process And any time I had a concern, I knew I could just call or text and get an answer quickly even on the weekend I wanted to put the offer in on my house.
The only thing keeping Veterans United from a 10 is the loan origination fees that I would not have had with my regular bank. Our home buying journey began with a late night call in the car while driving cross country. We drove and talked to reps for hours, ultimately getting our VA eligibility and pre-qualification while still on the road. Our team was always available to answer our questions and even checked in periodically to see how our home search was going. I would absolutely recommend to anyone eligible to buy a home through them.
Cris did a great job of working with us through the entire process
We recently closed on another home with the help of Bryant at Veterans United, and once again he exceeded our expectations. This was our third time working with him, and every experience has been outstanding.Bryant is knowledgeable, professional, responsive, and truly cares about his clients. He made the entire financing process smooth and stress-free, keeping us informed every step of the way and always taking the time to answer our questions.We couldn’t be happier with the excellent service he provided. If you’re looking for a lender who is trustworthy, dedicated, and goes above and beyond, we highly recommend Bryant and the team at Veterans United. We look forward to working with him again in the future!
