Don and the whole team at veterans united was amazing, from the beginning to the end they made sure everything went smoothly! We were able to get everything done and in order in a timely manner and we're in our new home before we knew it. My wife and I couldn't thank them enough! Thankyou Don and Jeremy and everyone else behind the scenes for helping make our dream of owning a home come true! Such a blessing!
Could not believe how smooth and quickly this Veterans team executed our process. Phil and Wendy are great! Highly, highly recommend.
Ron and Deborah Kight
The team including Casey and Thomas heped me navigate this process with comprehensive knowledge and grace. I am very thankful for all of their help.
I had a pleasurable experience with Veterans United and even after closing on the home, they said they would be there for any questions I would have. My whole team has been great even through the delays by the seller. I would recommend Veterans United to any veterans looking to use their VA loan to buy a house.
I couldn't have asked for a better team as Heidi, Alison and Nick kept my stress levels down during the entire process by answering all me question. Thanks you all !!!
OUTSTANDING service working with Greg, Caitlyn and Chris was top notch. I have NEVER worked with anyone as dedicated as THE TEAM. They were on point every step. When I called, texted. They actually picked up the phone. I couldn't believe how dedicated they were in helping me and my wife secure the loan. Veterans United.
I love the communication! The ENTIRE Veterans United team stayed ready and helped relieve the stress that comes with purchasing a home.
I would like to thank the whole team for doing a outstanding job
Excellent service, website is easy to work with. So happy I found this company
Veteran’s United helped us buy our first home. Each member of our team was super knowledgeable and their communication skills were top tier! The response time was also very short if we had questions!
First time buying a house so I went in extremely paranoid but my VU team made the entire process a breeze and kept me informed every step of the way.
VU made every step incredibly easy and easy to understand. It’s hard not to recommend to anyone willing to listen but will always recommend to any vet/service member looking for a house
My realtors did not communicate with my loan team, so the agreed upon repairs fund never came to me, also my loan team never communicated with me as to what to do with excess funds at close and they opted to pay down the interest rate vice the loan amount which anyone would tell you makes more financial sense. Over all, the concierge team did great, made the realtors job a walk in the park and the still fumbled it, my overall loan manager went on vacation and didn’t leave someone in charge. I can say that I recommend them nor that I will use veterans united again for any future purchases.
Response from Veterans United
Hi Derek,
I’m really sorry to hear about the breakdown in communication you experienced during your homebuying process. It’s clear how frustrating it must have been to have agreed-upon repairs and closing funds handled in ways you didn’t expect, especially without clear guidance from the team. I also understand how the timing of your loan manager’s absence added to your disappointment.
I’m glad to hear you had a good experience with our concierge team, but I know that doesn’t make up for the issues you’ve described. I’d like my team to have the chance to review your file so we can better understand what happened and see if there’s anything we can do to make this right. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside of those hours, we’ll get back to you the next business day.
Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.
