We had an extremely stressful, disorganized, and untimely experience with Veterans United. My client said they would never use them again after our experience. We had an 11 day delay on closing because of items that should have come up previously but waited to be brought up until the week before closing. Terrible communication and response.
Response from Veterans United
Hey Timothy,
I’m really sorry to hear how stressful and frustrating this experience was for both you and your client. Delays so close to closing, especially when concerns feel like they should have been addressed much earlier in the process, can create a lot of unnecessary stress and uncertainty. I can understand why the lack of communication and responsiveness left such a negative impression.
We know how important it is to keep everyone informed throughout the homebuying process, including agents and borrowers, and I’m sorry that didn’t happen here. An 11-day closing delay is significant, and it’s understandable that your client walked away feeling disappointed after the experience.
I’d appreciate the opportunity to learn more about what happened and share your feedback with the appropriate teams. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Good people who made the VA loan process very low stress. Thank you for doing most of the hard work to get me to an exciting and joyful new home. God bless you and your team!
I had been trying to close using Navy Federal for over five months. Bill was able to get us cleared to close within two weeks.
Miguel went above and beyond to make sure everything went smooth from pre-qualification to showing up at our closing. Miguel and his people are true professionals one of which was Keagen who helped get everything required from everyone involved into our loan package for underwriting. She showed daily dedication to making sure everything moved along smoothly week by week and we really appreciate her effort in getting us through the loan process as well. Thank you Miguel and crew for your effort and dedication through out the loan process it was very helpful and first rate.
I highly recommend Veterans United San Antonio and won’t hesitate to trust them again future mortgage needs.
Most of all I thank Yahuah TMH for blessing us throughout this process, for leading us to this VU office and I pray he blesses and guides y’all everyday, Ahmein! Shalom
I had a pleasurable experience with Veterans United and even after closing on the home, they said they would be there for any questions I would have. My whole team has been great even through the delays by the seller. I would recommend Veterans United to any veterans looking to use their VA loan to buy a house.
Stephen is so incredibly great to work with!! I can’t recommend him enough. This was my second time buying with Veterans United and both times Stephen was my loan officer. I’m honestly spoiled at this rate as I couldn’t imagine going through this process with anyone else. A HUGE thank you to him!!
The entire team of Veterans United provided excellent service making the purchase of my new home seamless. I cannot thank them enough for their dedication shepherding me through the process.
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Overall great, as always. Thanks to Ryan Kawelaske and the team for all of the support.
Communicated very well with me and my agent.
Had a wonderful experience working with all involved.
Taylor and Kayla were extremely helpful and informative throughout the entire process.
Todd Keicher and Ben Lake were phenomenal in helping us buy our dream home. They responded quickly and answered all of our questions. VU's portal made the whole process very easy.
Veteran’s United helped us buy our first home. Each member of our team was super knowledgeable and their communication skills were top tier! The response time was also very short if we had questions!
The whole team was amazing in helping us with our forever home. Thank ya'll so much!
Mike and the team were wonderful. They made being a first time home buyer a breeze despite buying a home being incredibly stressful.
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Very organized process.
Communication was great and I got some pretty competitive rates.
Andy Harris and his team are the absolute BEST!!!!!!!!!!!!!!!!!!!!!
The entire VU team is amazing! They make the process easy to understand and guide you through every step. Everyone is friendly, professional and very quick to respond. We had the best experience working with VU and would happily recommend Alex Horn and his team.
Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.
Using Veterans United was a pleasant experience. The loan officer, Jennifer H., was always assessable to us. This loan officer is professional and personable. The loan officer and agent, Osneyda, worked for us as the team they are. Our problems and concerns became theirs. The agent and loan officer really showed how much my family meant to them by resolving all concerns as if it were their own. Thanks again for all you have done.
