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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

382,107

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 3,721 reviews from Massachusetts

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5 out of 5 Stars
Would Recommend

For first time home buyers, Veterans United is the way to go. The communication is outstanding and you always feel as though they have your best interest at heart. I can sincerely say I would have given up on finding a home if it was not for their support.

headshot image of Stephen Scott

Loan Officer: Stephen Scott

NMLS# 2061823

5 out of 5 Stars
Would Recommend
headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend
headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend
headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

5 out of 5 Stars
Would Recommend

Everyone we worked with was great, never felt rushed and always got answers when they were asked. The user interface on the VU website was miles ahead of anyone else's, everything was right there and easy to understand, a huge time saver when going back to previous loan estimates or checking on documentation needed. The refinance process is a bear but it was made relatively painless by VU. We'd use VU again.

headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend
Photo submission from Maria R.

I highly recommend Veterans United. Having dealt with other mortgage lenders I can tell you they are the most knowledgeable when it comes to the VA Loan process. Even if you have undesirable credit; they have a team that coaches you on how to build it back up. You never have to worry about being embarrassed because there is no judgement. They really there to help. Although there is a lot of running around and document requirements in the beginning, I can assure you it is for a good reason. They are very thorough therefor making sure there are no surprises when it comes to closing.

headshot image of Bobby Walter

Loan Officer: Bobby Walter

NMLS# 2442115

5 out of 5 Stars
Would Recommend
headshot image of Brad Strubel

Loan Officer: Brad Strubel

NMLS# 1392166

5 out of 5 Stars
Would Recommend

We are beyond blessed with most outstanding customer service of this entire process. Thank you to our entire team who made this all possible. We couldn’t have done it without everyone’s knowledge and expertise.

headshot image of Katie Anderson

Loan Officer: Katie Anderson

NMLS# 1588479

5 out of 5 Stars
Would Recommend

Great team all around a few hiccups but overall very satisfied with the team... Keep up the good work...

headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
Would Recommend

This is my 2nd time using VU - it gets better every time

headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

I am so happy to have chosen Veterans United. I received so much assistance with all of the questions I had being a first time home buyer. Their due diligence in ensuring I closed on time was outstanding. I cant thank them enough. Now my family and I are excited to start this new journey of owning our first home. Thank you Veterans United.

headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Like I said, I never thought buying a house was so easy. The communication was spot on. Any issues where handle in timely. We are so thankful for their professionalism.

headshot image of Sarah Sauro

Loan Officer: Sarah Sauro

NMLS# 715700

5 out of 5 Stars
Would Recommend
headshot image of Matthew Thayer

Loan Officer: Matthew Thayer

NMLS# 2185096

0.5 out of 5 Stars

The beginning went well, but as we got deeper into the process they were all over the place, not clear on things and we felt we had to micromanage the whole process since we got conflicting information from each person we worked with. Hopefully they use this as a training moment to make sure everyone is educated on process and on the same page. We would not recommend them. When you work with a company to guide you through such a stressful process, one of the big investments and important purchases you are making, you expect clear direction throughout the process, which was not our experience, at all. Spoke with Charlie who is very high up in company to share some of our concerns and all he did was gaslight us and not validate any of our concerns. I looked at the better business bureau after our closing to see what was there as far as complaints, and it confirmed a lot for us that it wasn’t just us. Wish we did that prior to choosing Veterans United as we would have choosed another company to work with. On a positive note, we LOVE our house and are so grateful to be in the other side now.

Response from Veterans United

Hi Danielle, we are thrilled that you love the house earned with the commitment and sacrifices of your family, but, disappointed that the experience did not match that joy. We are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved. Thank you for sharing your voice and for bringing this to our attention. Your comments allow our Client Advocate team to research further for learning opportunities. We are always looking for ways to prevent issues and create an outstanding customer experience. Our team will be researching your comments to determine what our team may do in the future to help prevent a similar misunderstanding. If you wish to connect with us further, please do not hesitate to reach out for support.

4 out of 5 Stars
Would Recommend
Photo submission from Connor G.

The process is long, but worth it in the end. Ask for Matt or Becca; they do not disappoint.

headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Veterans United has been great. I highly recommend every veteran or family of, to work with this company! 10/10

headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
Would Recommend
headshot image of Haley Craig

Loan Officer: Haley Craig

NMLS# 2328461

5 out of 5 Stars
Would Recommend
headshot image of Maddie Mattas

Loan Officer: Maddie Mattas

NMLS# 2057497

5 out of 5 Stars
Would Recommend
headshot image of Alex Dickherber

Loan Officer: Alex Dickherber

NMLS# 2070297

5 out of 5 Stars
Would Recommend

Communication was excellent. I always felt like we were always on the same page. They knew what I wanted at each step before even talking to me.

headshot image of Katie Anderson

Loan Officer: Katie Anderson

NMLS# 1588479

3.5 out of 5 Stars
Would Recommend

You folks do a lot of loans, as such you should be in position to employ underwriters that can work with and no the intricies of small businesses. We're small and it probably didn't matter to VU, but you almost lost the loan as we were told by your staff to find another bank.!!!

headshot image of Adam Nelson

Loan Officer: Adam Nelson

NMLS# 896939

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5 out of 5 Stars
Would Recommend
headshot image of Niall Coker

Loan Officer: Niall Coker

NMLS# 2123852

5 out of 5 Stars
Would Recommend

I shared with Chris and Madison via email that I was told that buying a house was super stressful-but I never felt wildly stressed about the process. Everything was so easy to access and Chris and his team were always consistently communicating with me. The stressful part was stuff out of my control-and out of theirs-such as the house inspection. They celebrated each milestone with me and sent the most thoughtful housewarming gift for my pups. I was really touched that the names of my dogs were mentioned. Very sweet attention to detail. I will recommend veterans united ten-fold

headshot image of Chris Kubat

Loan Officer: Chris Kubat

NMLS# 2421105

5 out of 5 Stars
Would Recommend
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend
Photo submission from David A.

Philip and Max are the best team, I had the pleasure to work with. They went above and beyond for my son and me. I can't thank you guys enough for making my home purchase dream come true!

headshot image of Philip Hojnowski

Loan Officer: Philip Hojnowski

NMLS# 1254234

4.5 out of 5 Stars
Would Recommend
headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend
headshot image of Harris Giger

Loan Officer: Harris Giger

NMLS# 943094

5 out of 5 Stars
Would Recommend

On 11/28/23 I decided to google VA Home Loan and because of Veterans United we closed on our forever home on 1/30/24. The process was seamless and several times it felt too good to be true but that's just how smooth it went because we are first time homebuyers. Not only did this feel out of reach 3 months ago, I would have continued to feel it was so if my loan officer didn't lay out the exact amounts we'd need for closing costs, monthly payment estimates that are still accurate after closing. Veteran or conventional loan, I highly recommend VU.

headshot image of Maddie Mattas

Loan Officer: Maddie Mattas

NMLS# 2057497

More Reviews

See all 382,107 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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