I'm surprised how well veterans united I'm surprised how well Veterans United worked on getting me my VA loan. Based on other people's house-buying processes, I thought buying a house would be a nightmare of being outbid and jumping through hoops to get the paperwork done, people.It wasn't a nightmare at all. I pre-approved For a loan fast, and Veterans United linked me with all the right people to get this job done. I even took a break from this process for a year before coming back. When I came back, I texted everyone from a year ago, and we picked back up from where I left off and got and two months later, I'm in my first house.It was a wicked good experience going through Veterans United for a VA loan. I'd pick them again, for sure. THANK YOU, Veterans United, for getting me my house.
Shout out to my team assigned to me. They were all extremely diligent in helping me pursue my dream to own a new condo. Thank you Joe Choi, for the amazing advice, patience, and personal knowledge to educate me. Thank you Nick Gemming for helping me learn the final home buying stages clearly. Thank you Liz Schulte for helping me understand the easy way to connect all my utilities. I love your, "work smart not harder" notion. Thank you all so much.
I highly recommend Veterans United. Having dealt with other mortgage lenders I can tell you they are the most knowledgeable when it comes to the VA Loan process. Even if you have undesirable credit; they have a team that coaches you on how to build it back up. You never have to worry about being embarrassed because there is no judgement. They really there to help. Although there is a lot of running around and document requirements in the beginning, I can assure you it is for a good reason. They are very thorough therefor making sure there are no surprises when it comes to closing.
Couldn't be more pleased with Devin and his team. Very professional, helpful and knowledgeable. Excellent all-around experience!!
I DO NOT recommend working with Veterans United or Christopher Steiffermann and his team. As a first time homebuyer and a veteran who served this country the whole experience was horrible. Communication was terrible. Clerical errors caused delays, miscommunication towards myself and my realtor and his team. Veterans United made sure to get me a high interest rate when they know they can absolutely go slightly lower, they did it during the great COVID hoax they can still do it. Especially for veterans. On closing day I was told to be there at an early time, when I had showed up I sat there without their help or communication for 5 extra hours by myself. I miss working hours and good pay for them to surprise me with closing cost that was never discussed. I called my concierge Lindsey Taylor for help. I NEVER received a phone call back. Again, as a veteran and first time homebuyer I was indeed left alone. The VA and Veterans United gave me a home with only half of the electricity working and for me to figure out the rest. My realtor and the sellers realtor had to forfeit their commission just to get the deal done. After closing My message is to all the Good veterans out there who are going through life like myself. Don’t let people take advantage of you and do your research before dealing with a company like this.
Response from Veterans United
Hello Daniel, thank you for being specific in sharing your feedback and for letting us know about your overall experience. We understand how the home buying process can get stressful, especially for the first time. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Our goal at Veterans United is to help create the best situation for yourself and your family. We realize that interest rates can vary from lender to lender and is one of the most important factors in your home buying decision. Discussing those and all the details around your final closing figures is part of our commitment to deliver outstanding service. Our commitment to serving you is unwavering. We also know the transition to home ownership presented unexpected challenges and understand how the process of selecting the right property for a VA home loan can sometimes lead to property improvements along the way. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Very informative and helpful throughout! Thanks for overcoming the time zone barrier and communicating effectively throughout the process!
Nick and his crew did an amazing job of answering all my questions and guiding me in the right direction .
The process is long, but worth it in the end. Ask for Matt or Becca; they do not disappoint.
This is my 2nd home with Veterans United and the process has been amazing both times. Thank you!
For first time home buyers, Veterans United is the way to go. The communication is outstanding and you always feel as though they have your best interest at heart. I can sincerely say I would have given up on finding a home if it was not for their support.
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Everyone we worked with was great, never felt rushed and always got answers when they were asked. The user interface on the VU website was miles ahead of anyone else's, everything was right there and easy to understand, a huge time saver when going back to previous loan estimates or checking on documentation needed. The refinance process is a bear but it was made relatively painless by VU. We'd use VU again.
Philip and Max are the best team, I had the pleasure to work with. They went above and beyond for my son and me. I can't thank you guys enough for making my home purchase dream come true!
We are beyond blessed with most outstanding customer service of this entire process. Thank you to our entire team who made this all possible. We couldn’t have done it without everyone’s knowledge and expertise.
Great team all around a few hiccups but overall very satisfied with the team... Keep up the good work...
This is my 2nd time using VU - it gets better every time
I am so happy to have chosen Veterans United. I received so much assistance with all of the questions I had being a first time home buyer. Their due diligence in ensuring I closed on time was outstanding. I cant thank them enough. Now my family and I are excited to start this new journey of owning our first home. Thank you Veterans United.
