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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

190,200

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
142,122
4
38,173
3
6,309
2
1,948
1
1,648

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Showing all 2,150 reviews from Massachusetts

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5 out of 5 Stars
Would Recommend

Allison was great the first time we bought a house and once again

Loan Officer: Allison Basnett

NMLS# 824203

2.5 out of 5 Stars

If you want to be sent wrong information, and for them not to know what's going on most of the time, pick Veterans united

Response from Veterans United

Nicolaas. We would like to open the door to discuss your loan process further. Our goal is to never send misinformation to our clients at any time. If you feel the need to discuss further, we encourage you to reach out to our Client Advocate desk to assist you. Thank you

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

The whole team are very professional and upfront and a pleasure to deal with.

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend

My VU team was great, they made me experience very enjoyable, my family and I are very grateful to have such a dedicated team working for us.

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend
Photo submission from David R.

Andy made our home buying a very enjoyable experience. Andy was so pleasant to work with, always going out of his way to answer any questions we had. He always made us feel like we really mattered and kept us from getting stressed out.

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend

We highly recommend Veterans United for your home loan. The process is clear, the cost is affordable, the rate was amazing and the communication was consistent and smooth. We did everything on line and it was easy to scan and sign documents. In addition, our loan specialist, Kyle Riggs, often communicated directly with out real estate agent to make things smoother and easier for us. We have had the opportunity to purchase three homes in the past 40 years and Veterans United was the best home mortgage process we have ever had!

Loan Officer: Kyle Riggs

NMLS# 1897236

5 out of 5 Stars
Would Recommend

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars
Would Recommend

You will never regret working with Kyle, he is very detailed oriented and will guide you through every single step of the home purchase process. He is definitely an abolute pleasure to work with!

Loan Officer: Kyle Riggs

NMLS# 1897236

5 out of 5 Stars
Would Recommend

if I had to do it again this is where I would go and I highly recommend you do the same

Loan Officer: Justin Brinker

NMLS# 1312517

4.5 out of 5 Stars
Would Recommend

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars
Would Recommend

Veterans United is an Exceptional company to work with. Super easy refi that went seamless. There’s a reason they’re considered #1 with VA lender in America. I was floored when a package arrived mid refi that had a thank you note and (4) engraved drinking glasses.

Loan Officer: Katelin Lawrence

NMLS# 1793454

5 out of 5 Stars
Would Recommend

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

This was the best un pressured and un stressful process ever.
Veterans United Knows how to get the job done .
Use them and you will agree. :)

Loan Officer: Scott Beasley

NMLS# 1249858

5 out of 5 Stars
Would Recommend

Loan Officer: Dustin Fritz

NMLS# 744901

5 out of 5 Stars
Would Recommend

Veterans United made our home buying experience so easy! I highly recommend them!

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend
Photo submission from Jeffrey G.

You can't go wrong with Veterans United Home Loans! They made my application to closing process a breeze. Their thoroughness in research, took care of a title issue that could have become a problem in the future! Great thanks for all their support!

Loan Officer: Zach Gunter

NMLS# 99066

4 out of 5 Stars
Would Recommend

Loan Officer: Brad Tweedy

NMLS# 1812017

4 out of 5 Stars
Would Recommend

Loan Officer: Jeff Beasley

NMLS# 1810148

5 out of 5 Stars
Would Recommend

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars
Would Recommend

My experience couldn't have gone any smoother. The loan specialists worked professionally throughout the whole process to make my refinance go swiftly and seamlessly. I would highly recommend using Veteran United Home Loans.

Loan Officer: Jeff Beasley

NMLS# 1810148

5 out of 5 Stars
Would Recommend

Paige Hultz was also very helpful and pleasant to work with.

Loan Officer: Brent Schultz

NMLS# 868587

5 out of 5 Stars
Would Recommend

I hope Nick and Rebecca get some great recognition for the lengths they went to support my wife and I during our home buying process. They deserve achievement medals. Thank you so much.

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend

Veterans United really does all the heavy lifting with everything. Besides a few electronic signatures here and there, there really wasn’t much I needed to do on my end. And just when I thought I had gotten a great rate, Brandon Was able to secure me an even better rate when the market rates dropped, saving us thousands! Thank you Veterans United for all your hard work. Couldn’t be happier with our first home purchase!

Loan Officer: Brandon Rooks

NMLS# 1810135

4 out of 5 Stars
Would Recommend

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend
Ivan M

I went into this process not knowing and not having any experience with VA loans. The way Janet Bowe and Tommy Purk guided me, explained everything to me was very appreciated. They relaxed any type of anxiety I had which made this a very pleasant experience.

Loan Officer: Janet Bowe

NMLS# 1161486

5 out of 5 Stars
Would Recommend

Loan Officer: Kris Carmichael

NMLS# 966989

2 out of 5 Stars

This company will for sure find you great rates and save you some money in the long run, you just have to be willing to put up with the aggravation during the loan process. They are always on different pages, seems they are never working together and communicating what is needed or not. After several “fights” we finally made it through, closed on our house, and ended up with a great rate! Closing costs were a little high, their origination fee and funding fee is through the roof. If you’re going to work with them just be prepared to but A LOT of work in on your own, stay on top of them, and make sure you get what you deserve!!!

Response from Veterans United

Daniel, Thank you for sharing your comments and we understand the frustration you may have encountered during the loan process. Our Client Advocate team is available anytime during the loan process to ensure excellent customer service We like to open the door for further discussions if you feel the need to move forward. Please let us know how we can assist you further. Thank you again.

5 out of 5 Stars
Would Recommend

Loan Officer: Ashleigh Quinn

NMLS# 342058

5 out of 5 Stars
Would Recommend

I think Veterans United went above and beyond my expectations.

Loan Officer: Lee Sattler

NMLS# 834004

5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

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See all 190,200 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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