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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

338,070

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 3,425 reviews from Massachusetts

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5 out of 5 Stars
Would Recommend

There simply are no superlatives sufficient to thank you all for your fantastic service! You successfully navigated us through the process to a successful conclusion. In every single step, you proved to be friendly, patient, polite, knowledgeable, professional, and consistently available to us. I can’t remember the last company we dealt with that returned calls and emails in such timely manner! We will happily and enthusiastically recommend you to anyone we know. Thank you so much for all your support and assistance in this amazing home buying process.

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend

Loan Officer: Shannon Matlack

NMLS# 982020

5 out of 5 Stars
Would Recommend

Loan Officer: Mitchell Huebner

NMLS# 2064460

4 out of 5 Stars
Would Recommend

Loan Officer: Brian Schmidt

NMLS# 1434950

5 out of 5 Stars
Would Recommend

Loan Officer: Horace Johnson

NMLS# 1880058

4 out of 5 Stars
Would Recommend
Photo submission from Connor G.

The process is long, but worth it in the end. Ask for Matt or Becca; they do not disappoint.

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Great, Friendly, Patient and Knowledgeable staff!!

Loan Officer: Brandon Sterr

NMLS# 2069970

4 out of 5 Stars
Would Recommend

Overall the experience was good Holly and Brittany were amazing with answering questions. If I’m going to be honest there were a few things we had asked Matt about that were overlooked such as needing a water test with our home inspection And what certain closing costs were so we could make sure we had the proper amount at closing. It ended up okay in the end and they credited us for the water test. But being a first time home buyer and not know the direction we’re supposed to go in you definitely rely on the lender to answer anything your unsure about. That’s not to say I wouldn’t recommend veterans united to others they definitely are a great team of people and everyone is human, however, I feel like my personal experience wasn’t as great as others who had recommended them to me.

Loan Officer: Matthew Perona

NMLS# 1812029

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

The service given was above and beyond what I expected. Very great team of people.

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend

Loan Officer: Robert Schaedel

NMLS# 2059882

5 out of 5 Stars
Chris B. is Through the Roof!

This was my third time with Veterans United and it was great yet again. They don't leave you in the dark on anything!

Loan Officer: Joe Peterson

NMLS# 1275877

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5 out of 5 Stars
Would Recommend

I am 100% 10/10 satisfied with my experience with Veterans United! I’ve been telling all my buddies about this company and if I ever buy another house I will definitely be using them again! Kathy, Kris and Holli were phenomenal to work with and helped me every step through the process! This was my first time ever buying a home and they made the process as stressless as possible!

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend

We are very happy of the whole teams effort. Thank you!!!

Loan Officer: Steve Schuh

NMLS# 1638494

4.5 out of 5 Stars
Would Recommend

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend

Loan Officer: Heidi Sharp

NMLS# 1970193

5 out of 5 Stars
Would Recommend
Photo submission from David A.

Philip and Max are the best team, I had the pleasure to work with. They went above and beyond for my son and me. I can't thank you guys enough for making my home purchase dream come true!

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

Loan Officer: John Parker

NMLS# 996540

1.5 out of 5 Stars

Well Dave Buchner was extremely disrespectful. He told me that VA United did not need my business. I was going to find a new Leander but already had some money tied up in the purchase of a home and was made clear some of it was not refundable. I truly felt that VA United would certainly treat me right being a disabled veteran were they pride them selves on helping veterans. They do not deserve the VA in there name. The crazy part is that in the end of loan i would have giving more that two and a half time the value of this home to them most businesses getting that much back should be a lot more courteous and respectful. Then after i purchased the home i was emailed twice about filling this review out. I was not going to leave one. After two emails and then a text message saying "We sent you a survey and if you could fill it out and give Dave a 10 " So i am not to sure if all there reviews in the past are true and accurate.

Response from Veterans United

Walter,

I’m so sorry you were treated this way and appreciate you sharing this with us. I want you to know the Client Advocate team is available if you’d like talk one-on-one with someone in more detail about your experience. We’re definitely here to listen and help make this better however we can. Please reach out to Client Advocate anytime from here forward and we’ll be ready to help.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend

To us the younger ones that sometimes because of our age we cant find a good bank or somebody to explain the process and requirementa down to earth veterans united are the best company and great people that could help you

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Outstanding experience with VeteransUnited Team, specially Nick. Hard time with the market with the interest rates going skyrocketing, but always try to work with you.

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

Loan Officer: Andy Heifner

NMLS# 2070290

5 out of 5 Stars
Would Recommend

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend

Loan Officer: Collin Ward

NMLS# 1520164

5 out of 5 Stars
Would Recommend

Nichole and Bettina made the process so easy and comfortable they guided me to the whole process working with them was a pleasure I would highly recommend them to anybody who would being doing a first time mortgage or a refinance. Words cannot express the pleasure was working with both of them I cannot say enough great things about them both.

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend
Photo submission from David R.

Andy made our home buying a very enjoyable experience. Andy was so pleasant to work with, always going out of his way to answer any questions we had. He always made us feel like we really mattered and kept us from getting stressed out.

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend

Using Veterans United to buy my first house was the best decision I’ve made! They made everything simple, and streamline. There was never a time of doubt when it came to my team. They were very responsive, and always transparent whatever situation was at hand. The commercials don’t do enough justice to Veterans United! Thank you!

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars
Would Recommend

I am extremely happy I made the choice of Veterans United Home Loans in my journey to home ownership. My team was easy to work with from start to finish. All were willing to take the time to call and explain things throughout the whole process. I thank them all for helping make my dream of home ownership happen!!!

Loan Officer: Harris Giger

NMLS# 943094

5 out of 5 Stars
Would Recommend

Loan Officer: Hanna Schwartz

NMLS# 2047259

More Reviews

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