Exceptional group of people, could not be in better hands felt comfortable throughout the whole experience.
Darrin & his team are amazing! They guided us in the right direction & put our minds at ease every step of the way!
If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!
Really depends on the appraisal, and who performs it. The first one we got delayed closing byb3 weeks.
Response from Veterans United
Hey Michael,
I hear your frustration, and I’m sorry the appraisal process set things back for you. Delays like that—especially so close to closing—can throw everything into chaos and cause a lot of unnecessary stress.
You're right that appraisals can vary depending on who performs them, and unfortunately, we don't get to choose the individual appraiser. Still, I know that doesn’t make it any less frustrating when a delay ends up impacting your timeline.
If there’s anything still unresolved or if you'd like to talk more about how things went, I’d really like to listen. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that works for you.
We are so happy with our new home! Cole at Veteran's United and his team made it a seamless process. They were always available to answer any questions we had.
Everyone displayed superb customer service and worked so hard to help me find a home I can be happy in for a very long time.
Closing was cancelled with no prior notice. We found out that closing was cancelled from our realtor and notary halfway through our trip from New Mexico to Missouri because our loan coordinator went on vacation and didn't finish processing the information we sent a head of time. Then an extension had to be filed costing us more money for VU dropping the ball. On top of that, the staff was almost insulting from their lack of knowledge on how transferring teaching license works and put my wife in hot water at the new job she was getting from VU employees harassing them on if my wife was actually getting the job or if she was even qualified for it ( My wife has her Masters and getting her PhD for teaching I might add) even after sending the required intent to hire letter. Deena was impossible to ever get ahold of, and Nathan was far more accessible than she was. The cherry on top was then the team we worked with was working harder to push all the blame on us instead of owning up to their mistake. A simple example being a very early document from VU had the address wrong on one of the initial documents from VU but it's still our fault....
Response from Veterans United
Hey Nicholas,
This one hits hard, and I want to start by saying how sorry I am that your experience with us added stress to what should’ve been an exciting move. You deserved better.
Hearing that you learned your closing was cancelled midway through a cross-country trip—through your realtor and notary no less—is incredibly frustrating. That’s not how this process should go, and I can’t imagine how that disruption and confusion felt in the moment. Adding extra costs to the mix only makes it more frustrating, and I hear you loud and clear: this delay wasn’t on you.
What you described around your wife’s employment documentation is especially upsetting. I’m really sorry our team’s actions made her feel scrutinized or doubted, especially when she went above and beyond in providing what was asked. That should have been the end of the conversation. I understand how this added unnecessary pressure at a time when she was stepping into a new role—and doing so with credentials that speak for themselves.
It also sounds like you had to chase answers when you should’ve been getting clear and timely updates. You should have had someone in your corner, advocating for you, not making you feel blamed or brushed off.
I’d really like my advocates to have the chance to look deeper into everything that happened. If you or your wife are open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. I want to make sure your feedback gets in front of the right people here.
Ginny and her team were phenomenal. Always a step ahead of what needs to be done. The VU app was easy to use and made things seamless. Definitely recommend VU to any Veteran looking to use their benefits!!
Kim and Alyssa were amazing to work with. I would recommend them every time. Thank you for all of your help!
Veteran United, thank you for the very nice blanket with the personalized touch really love it.
Thank you also for making my family feel valued and appreciated and that you loved working to get us in our new home.
Veteran United is a 10/10 and I recommend it.
The Teasley's Family
Great team! When anyone asks I will definitely recommend Veterans United. Also the personal touch of our welcome home sign with our daughters college was a pleasant surprise.
The whole team just did a really fantastic job to help me out and kinda guide me through the whole process. Very smooth. Thanks again
Totally reactive. Not proactive at all.
Response from Veterans United
Hey Brandon,
I’m really sorry to hear that’s how your experience felt. We aim to be one step ahead during every part of the homebuying journey, and it sounds like we missed the mark for you. That kind of feedback hits hard, but it’s also important—and we’re paying attention.
I'd love for my advocates to have the opportunity to understand what happened so we can look into it and learn where we could’ve done better. If you’re open to talking more, our Client Advocate team would really like to hear from you. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday from 9 a.m. to 5 p.m. CST, and always happy to listen.
