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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

137,714

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
118,733
4
14,975
3
2,218
2
1,013
1
775

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Showing all 318 reviews from Vermont

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3 out of 5 Stars
Would Recommend

new web site is very confusing; No for warning; Thanks for that; trying to pay and being sent to a different web site Cenlon was a bit unnerving.

Response from Veterans United

Thank you for sharing your comments Michael and for giving our Client Advocate team an opportunity to learn more. While our core focus is on providing an outstanding home buying experience, we understand that customer service does not end once you close on your loan. Your feedback may help us understand how to work better with loan servicing which is important. Despite not directly managing your loan servicing we would like to learn more from you to see how we might make a positive impact.

5 out of 5 Stars
Would Recommend

Thanks for all the help hope to work with you all in the future

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Buying our first home was a long process and we really had no idea what to do or what to expect. There were some hiccups along the way but Max and his team kept us in the loop and made sure we understood the whole process. They were really, truly wonderful and easy to work with.

Loan Officer: Max Carratura

NMLS# 388818

4 out of 5 Stars
Would Recommend

Loan Officer: Chris Thornton

NMLS# 45514

5 out of 5 Stars
Would Recommend

Probably one . of the most painless processes I've ever been through. Taurean and his team provided me with a very positive experience

Loan Officer: Taurean Williams

NMLS# 1599236

2.5 out of 5 Stars
Would Recommend

Loan Officer: Samantha Rustemeyer

NMLS# 1658101

5 out of 5 Stars
Would Recommend

We can't say enough about working with this company. We purchased one previous home and did not receive the kind of service, nor have the trust that we did with Veteran's United. Highly recommend to anyone. Our agent was phenomenal and helped us in so many ways.

Loan Officer: Isaac Francisco

NMLS# 1035632

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend

Very efficient and quick!

Loan Officer: Chris Thornton

NMLS# 45514

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Thornton

NMLS# 45514

5 out of 5 Stars
Would Recommend

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend

Went above and beyond helping me.

Loan Officer: Danny Freeman

NMLS# 1721091

4 out of 5 Stars
Would Recommend

Loan Officer: Jon McCarty

NMLS# 35060

4 out of 5 Stars
Would Recommend

Loan Officer: Chris Thornton

NMLS# 45514

4.5 out of 5 Stars
Would Recommend

The Veterans United home loan team was very accessible and made themselves available to fit my schedule. They also made it very easy to get over the few bumps we encountered and made the process less stressful in doing so.

Loan Officer: Jodi Coons

NMLS# 1464854

4 out of 5 Stars
Would Recommend

Loan Officer: Katie Hayes

NMLS# 943102

4 out of 5 Stars
Would Recommend

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend

This is our second VA Loan with Veterans United. I think that says it all. We didn’t even look anywhere else this time. With the wonderful service we received last time, we knew VU was the only ones who we would trust to handle our home loan. Since our first home loan with them, they have made huge improvements to their website. Everything is so user friendly and accessible. If we ever need a third home loan, no doubt, VU is still our choice.

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend

Transparent process, great website with educational videos. Excellent communication.

Loan Officer: Justin Doisy

NMLS# 1660962

5 out of 5 Stars
Would Recommend

There were a lot of bumps in the road during our process and Morgunn was amazing at processing them with us.

Loan Officer: Morgunn Skipworth

NMLS# 1127375

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Hill

NMLS# 868934

4.5 out of 5 Stars
Would Recommend

Loan Officer: Nick Barnett

NMLS# 1660739

5 out of 5 Stars
Would Recommend

From the very beginning the process was very smooth and easy to follow. The website kept me informed of the To Dos and where in the process my loan was.

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Pleasant experience for a usually unpleasant activity ( getting a home loan ).

Loan Officer: Jeff Fox

NMLS# 1599115

4 out of 5 Stars
Would Recommend

Overall a positive experience from VU. The entire process as a whole was stressful as can be but VU at least was easy and straightforward. At times however I wish some information was a but more forthcoming such as fees for appraiser, and other such tasks like providing copies. At times felt like I was constantly copying and scanning things that could have been communicated more clearly. But overall that was small potatoes.

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

The experience with Veterans Home Loans was a very smooth process. Everyone that I spoke to was professional and knowledgeable. I had no complaints with anything, only positive things to say.

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend

From the very beginning and first contact, carrie Freeman was right on the ball, very helpful and knowledgable, the entire process was very smooth

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend

Loan Officer: Jill Kyle

NMLS# 1599106

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