This is our second VA Loan with Veterans United. I think that says it all. We didn’t even look anywhere else this time. With the wonderful service we received last time, we knew VU was the only ones who we would trust to handle our home loan. Since our first home loan with them, they have made huge improvements to their website. Everything is so user friendly and accessible. If we ever need a third home loan, no doubt, VU is still our choice.
Transparent process, great website with educational videos. Excellent communication.
There were a lot of bumps in the road during our process and Morgunn was amazing at processing them with us.
From the very beginning the process was very smooth and easy to follow. The website kept me informed of the To Dos and where in the process my loan was.
Pleasant experience for a usually unpleasant activity ( getting a home loan ).
Overall a positive experience from VU. The entire process as a whole was stressful as can be but VU at least was easy and straightforward. At times however I wish some information was a but more forthcoming such as fees for appraiser, and other such tasks like providing copies. At times felt like I was constantly copying and scanning things that could have been communicated more clearly. But overall that was small potatoes.
The experience with Veterans Home Loans was a very smooth process. Everyone that I spoke to was professional and knowledgeable. I had no complaints with anything, only positive things to say.
From the very beginning and first contact, carrie Freeman was right on the ball, very helpful and knowledgable, the entire process was very smooth
Very professional and prompt with work. Made a stressful process easy to deal with
gets a 7 because of your awesome loan officer... otherwise it be a 4-5
Sam Carmack was extremely responsive, collaborative with our realtor and helpful
From the onset, everything went smoothly and we were kept informed.
The whole process was pleasant!