March 30, 2015
Former St. Louis CitiMortgage managing director will oversee operations side of company
COLUMBIA, Mo. - Veterans United Home Loans has added Joan Naumann to its executive team as chief operating officer. Naumann will be responsible for the company's strategic direction and overseeing the entire operations department of more than 450 employees. Her focus will be to improve operational delivery and client satisfaction, as well as provide extra support and leadership to employees.
Naumann joins Veterans United after a 12 year career at CitiMortgage in St. Louis, most recently serving as the managing director of mortgage operations. While there, she was responsible for customer service and business strategy, managing 3,000 operations employees and more than 2,000 vendor partners.
"Our goal has always been to help our nation's heroes achieve the American dream of homeownership and to make the process as pleasant as possible for our borrowers," said Nate Long, CEO of Veterans United. "In order to do that, we are constantly working to improve our operations. Joan's vast knowledge and experience will help Veterans United advance even further into the customer service we strive for and in turn, we can enhance the borrower's experience even more."
Naumann is originally from Southern California and has a Bachelor of Science in merchandising from San Diego State University. She spent 14 years with Progressive Corporation in Ohio before moving to St. Louis in 2000, where she and her husband raised three children.
"It's all about the borrower for me," Naumann said. "Veterans United has a truly unique model of focusing on Veterans and service members. The delivery and passion of the borrower's experience really resonated with me and I am excited to join a company that is so focused on giving back to the men and women who serve our country."