September 12, 2012
Veterans United Home Loans introduces Innovation Team and launches real-time loan tracker to improve customer service and quality.
COLUMBIA, Mo. — Veterans United Home Loans today introduced its new Innovation Team. The team is charged with identifying, developing, fine tuning and implementing innovations to improve the home-buying experience for veterans and active duty military.
Matt Detelich, Nick Hermann, John Meyer and Terry Roberts have been named team members.
"As a company we made the decision to focus on hiring only individuals we felt would bring innovative ideas," said Nate Long, CEO of Veterans United. "As we grew it became clear we needed a team dedicated to managing these ideas and acting on them. The four team members have each proven themselves as great idea people, great listeners and great implementers. These skills will ultimately help our customers use their VA Loan benefits, while enhancing internal processes to make the work experience better for our employees."
Each team member is serving under the title of Innovator. The team recently rolled out its first project, a real-time loan tracker for clients, real estate agents, title agents and others involved in a real estate transaction. The loan tracker is meant to increase transparency during the home buying process.
Detelich, former director of risk, joins the team after three years with Veterans United. He has a bachelor's degree in business finance and banking from the University of Missouri.
Hermann, former director of secondary approval, has been with Veterans United for six years. He has a bachelor's degree in biological sciences from the University of Missouri, and is pursuing a Master of Business Administration at Columbia College.
Meyer, previously a conversion specialist focused on helping borrowers through the closing process, has been with Veterans United for six years. He has a degree in civil engineering from the University of Missouri.
Roberts joins Veterans United after working at Midway USA for six years where he served as the marketing promotions manager, and led the company's efforts in receiving the Malcolm Baldrige National Quality Award. Prior to that position, he served as an active-duty U.S. Marine for nearly 10 years. He has a MBA from Washington University in St. Louis, a master's in human resources from Webster University and a business degree from Campbell University in North Carolina.