My team helped me over several months until I could land the perfect home. They guided me carefully since I was a first-time homebuyer.
They made the hole process of buying my home so simple I don’t think I could have asked for a better group of people to deal with
What should be a very stressful situation (buying a house in general), Derek and his team made this process incredibly easy and as stress free as possible.
They have been outstanding to work with and work through the whole process of purchasing and closing on my house
Thank you to Horace and his team!! They took care of me and got me into my first home. A cute little brick in the middle of no where!
This was my second time using Veterans United. As always, the team provides dedicated professionals who help you navigate the home buying experience - from everything to crunching the numbers to helping you find reputable moving companies and beyond. Everything went seamlessly and I can’t thank the team enough for all their hard work and help during my home buying process.
The home buying process with your team was beyond outstanding. Shannon called when I myself thought nothing could be done or possible. Within a couple of days I was pre-approved for a mortgage and began the home search. My brother and his wife then decided to sell this home I have been renting in for 16 years to myself. The process finished Mar 30.It was amazing what your team helped do for me. I will always be truly greatful and recommend your company to veterans I come across who may be searching for a home.Sincerely,
Vanessa Kitty
Exceptional service from the entire team!
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John and Kyle both very professional and rendered outstanding service to us. They were never more than a phone call away ready to assist and help us in any way possible. Need a Veteran's Home Loan? These guys are the ones to contact!!!
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
Outstanding job by my VU team. Words cannot express our satisfaction
Jake and his team made the buying house process so easy. They helped work through from day one until we closed. I highly recommend Jake and his team for purchasing a house.
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This was an easy process.
Wonderful folks worked with me the whole time and answered any and all questions I had patiently.
During the entire process which, by the way was quite easy, we had numerous contacts with the team to ensure we were informed and up to speed with the process. Finest loan process I’ve experienced in 50+ years!
Overall, I had a great experience with Veterans United. As a first-time homebuyer, the process can feel overwhelming, but my team made everything clear and manageable. They were responsive, supportive, and always willing to answer my questions. I’m very grateful for their help throughout the process and would definitely recommend them to other veterans.
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
Devin C. was fantastic to work with. He was very communicative and kind.
It works well, I can’t speak for every team but mine was responsive and very helpful and thoughtful. Even working 6 days a week we made it happen. Thanks all!
Maybe recommend. Communication could improve a lot!! Should have a better choice here on recommendations.
Response from Veterans United
Hi Richard,
Thank you for your honest feedback. I’m really sorry to hear that communication fell short and left you feeling unsure about recommending us. That’s not the experience we want anyone to have. While I’m glad things improved toward the end, we should have been more consistent from the start.
Your comments about communication are important, and I’ll make sure they’re shared with the right teams so we can continue improving. If you’re open to it, I’d like to learn more about what happened and see where we can do better. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
This was me and my wife's first time refinancing our home, and Mike and team did a very good making the process very streamline and easy for us 10/10.
Shane, Diana and there team were an excellent fit for my family very good at communicating and helping me understand the process.
