Maybe recommend. Communication could improve a lot!! Should have a better choice here on recommendations.
Response from Veterans United
Hi Richard,
Thank you for your honest feedback. I’m really sorry to hear that communication fell short and left you feeling unsure about recommending us. That’s not the experience we want anyone to have. While I’m glad things improved toward the end, we should have been more consistent from the start.
Your comments about communication are important, and I’ll make sure they’re shared with the right teams so we can continue improving. If you’re open to it, I’d like to learn more about what happened and see where we can do better. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Aaron was an amazing loan officer. When i had questions he responded almost immediately. If he didn't know the answer he got me in touch with someone who did.
The team at veteran united was open and honest about the hole process. They were also quick to reply and kept everything moving. I really do appreciate them on helping me through this. I can now move forward. And I'm now a homeowner! Thank you veteran united!
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
I had a friend whom I was stationed with recommended to use Veterans United to purchase a home. Right away I started using this application, easily able to upload documents and be able to review all tasks needed in order to not only see my approval rate. Also be able to access my documents to read and download.
Dear Veterans United Team,We wanted to take a moment to sincerely thank all of you for the incredible support and guidance you provided throughout our home buying journey. From start to finish, the entire process felt seamless, and that is truly a testament to your team’s dedication, professionalism, and hard workA very special thank you to Dane and Jake. Your communication, responsiveness, and attention to detail made such a difference for us. You both went above and beyond to ensure everything stayed on track, and we always felt informed, supported, and confident every step of the way. What could have been a stressful experience was instead smooth and straightforward because of your efforts.We are so grateful for how quickly and efficiently everything was handled, and even more appreciative of how simple you made the entire process feel. It’s clear that you genuinely care about the people you serve, and that did not go unnoticed.Thank you again to the entire Veterans United team for helping make this exciting milestone possible for our family. We truly appreciate all that you’ve done.With heartfelt gratitude,The Borders Family
Ready to see for yourself?
Experience first-hand why 364,304 homeowners give us a perfect score!
Trevor at Veterans United Home Loans was absolutely incredible to work with. He truly went above and beyond to take care of every detail throughout our process. He was always available, quick to respond, and took the time to answer my many questions with clarity and patience.Trevor has a real talent for numbers and did an excellent job walking us through our options, making sure we understood each step along the way. That level of care and expertise made all the difference for us.We couldn’t have asked for a better experience and would highly recommend Trevor and his team to anyone looking for a knowledgeable and dedicated lender.
The following people in no particular order, were very professional and helpful during this loan process:Joshua Hughes, Ryan Hauser, Dustin Branson and Andrea Wiese
Phenomenal team! Every person involved was beyond reproach. One of the team members was more excited than my wife was about purchasing this house. I believe she was so elated she might have peed herself a little. We loved working with all of you. Great job everyone!
My son and I got into our new home in time for Halloween!
This is my second home purchase with Stefanie Snow, and she makes every experience smooth and easy … and enjoyable!
Jeff is an amazing person to work with. He call him and he doesn’t answer. He calls you back right away. He’s easy to reach through text message through email and even by phone. You can’t say that about a lot of people these days I truly appreciate what he’s done for me. And I will always continue business with veterans United because of Jeff and his team.
Andrew Lee Harris and the rest of the Veterans family helped us. They did not stop until it was completed!!
Ready to see for yourself?
Experience first-hand why 364,304 homeowners give us a perfect score!
The team walked me through the process without making me feel like I was stupid and I appreciate that. All the questions answered quickly and no matter what day or time.
Everything went smooth as glass from beginning to end. I even change the state that I decided to locate in and was promptly transferred to the good folks that held licenses in that state. Aaron was with me from beginning to end, and his competent staff stepped in at the appropriate times to assist with the process. I might add that the “MYVU” made everything just about as streesfree as you can get.
A BIG THANK YOU !!! To Aaron, Carly, Anthony, Christina and Tina. All of you were instrumental in making my home buying experience a breeze.
I cannot say enough about our experience with Veterans United Home Loans!!! To be honest I fell into your service by total accident (I did a search for something VA related and Veterans United was the first link)... BEST ACCIDENT I'VE EVER MADE!!!
Everyone at Veterans United has been very helpful in every way. We feel blessed to have such wonderful people working with us and are grateful for everything they did for us.
review:This is the second home I have purchased and first time dealing with Veterans United.
Trevor Damer and Jennifer Shires were Fast, Easy to work with, and simply the best.
They did an amazing job working with me and kept me informed of what was happening through every step and were very responsive whenever I had questions!
Veterans United made the process of my buying a new home go very smoothly.
Trevor and Jennifer were both exceptional in communication, and specialized knowledge in navigating VA loan requirements, including handling VA appraisals and inspections.
Trevor helped me understand better the VA loan process from pre approval to closing. He consistently informed me about the next steps. Truly appreciated!
I would definitely recommend this mortgage company if you are looking to do a VA Loan. To my fellow Veterans, this company will never disappoint and you will never go wrong if you choose them👍🏼.
They went out their way to make sure this loan would happen. Making sure that all forms were put on to do list.
Nathan and his team were outstanding to work with, and took care of me through a long drawn out homebuying process.
