Wonderful folks worked with me the whole time and answered any and all questions I had patiently.
Billy was GREAT to work with. He was responsive and made the entire process for our clients seem so easy! We even closed early which was a huge bonus.
They helped me with the whole process from start to finish, guided me all the way, making sure I had all my questions answered. The process was very simple. And I know they can do the same for you. Don’t be afraid to give them a try. Being a veteran and using my VA home loan for the first time to purchase, I know who to use if I purchase another home thank you, to the whole team at veterans United.
It was a great experience from start to finish. Highly recommend.
Paul has been with us waiting very patiently as we navigated our home search. Then when we thought we had found the “one” and it fell through, Paul was there again, reassuring us that everything would be fine.
We finally found the “one” and Paul and his team were extremely helpful in streamlining the process to fit our needs.
I would definitely recommend Paul and his team to do all the heavy lifting for you and your family in all your home shopping needs for us veterans!
The team was helpful, understanding, knowledgeable, and resourceful. Now my wife and I are in a home we have dreamed of!
Ready to see for yourself?
Experience first-hand why 364,319 homeowners give us a perfect score!
Thank you for my new house keys!
Great experience !
It was a very easy process, questions were always answered. Stephen Bash made himself available on weekends or after hours if we needed paperwork or answers to questions.
As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.
Everyone at Veterans United has went over and beyond in helping me in buying my first home, from home searches to final documents. I can't thank you all enough! You all are a blessing. Thank you again
Underwriting was a complete pain. Will have to fight them about
My tax exempt status on property taxes. Their legal department thinks they determine my status..... not the state of Arizona. Just like I had to educate them on hauled water laws.
Response from Veterans United
Hi Bryan,
I’m really sorry to hear how frustrating this part of the process was for you. Underwriting can already feel overwhelming, and having to repeatedly explain details like your property tax status and hauled water situation only adds to that stress.
I understand how discouraging it must have been to feel like you had to advocate so strongly for information that’s specific to your state. Situations like these can sometimes require additional clarification, but that should come with clear communication and a sense that you’re being heard and supported throughout the process. It sounds like we missed that mark here.
If you’re open to it, please reach out so I can help. You can contact my team at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Things were easy to understand and upload.
Jason and his team were great. All around good experience.
I have bought and sold a number of houses and this organization is by far the best! I had never before had access to a concierge to help in the home buying process. If I could I would rate Veterns United a 12 out of 10.
Our experience with Veterans United was perfect! Derek, and Nate and their teams were very helpful, easy to talk to and just overall pleasure to work with. They made our home buying experience a painless and enjoyable! Thank you so much to Veterans United and their team of experts in the home buying field! The Terra house!
Customer service is fantastic, every opportunity was taken by Taylor and his team to help with all paperwork and assist with the entire process, My satisfaction was a priority for Taylor and his team.
Very good experience , great communication with me every step of the process
