Ben Choi and team did and outstanding job throughout the entire process. Very happy with Veterans United.
Everyone was wonderful very professional! I am glad to be a part of Veterans United!!!!
The experience was stress free and the agents kept us informed through out this process answering questions and concerns....
Brittany Gladish was incredibly professional, courteous, and positive...this could have been "scary," but Brittany helped make it one of the best experiences...far and away exceeding my expectations.
This was a sublime experience. As a veteran I felt informed and updated every step of the process. Don't change!
Josh and crew were Awesome
Very info table and wonderful to work eith
Always had a call or email with a full explanation of wgat ever questions i had.. fast responce on any questions, and good feed back. And customer help, and explanations was priorties..
Taylor Barton is awesome. She is truly an asset to Veterans United.
This whole experience was great but the Mr. Griggs was by far one of the stand outs.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
Communication is everything, we felt at times we weren't in the loop and kept informed of progress or potential issues.
The process was a horrible experience. Although our loan team was nice it felt like a puzzle. They did not put a packet together to ask for everything up front it was asked for in pieces. Our closing was delayed by a week due to underwriting and loan officer asking for items 3 days b4 closing. At one point we were ready to throw in the towel because the process became so over whelming. Towards the end of process we were not even exciting . We came to a point where we were just waiting to see what other documents underwriting would ask for and how much longer closing would take.