The crew who helped me threw out my journey was amazing I truly hope all vets receive help from you guys absolutely worth it. From day one they had my back treated me like family, they hade me up to speed in no time. They would call to check in to make sure I was good during this stressful. 10/10 highly recommend.
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
Veterans United was 10/10 during my home buying experience. Daren Bodine was absolutely fantastic. He always had the answers to the questions I had and help make the process smooth and easy.
All of our questions were answered timely and the process overall was seamless.
They asked for the same information over and over again causing extreme stress to an already stressful process. Some of the staff supporting us were very helpful, others would not return our calls and appeared to be very disorganized. This led to our having little confidence in the organization.If we had any choice, I would have changed lenders, but we would have lost the house we were trying to purchase, so we were stuck
Response from Veterans United
Hi Thomas,
I’m really sorry to hear how stressful this experience felt, especially during a process that’s already a big one to take on. Being asked for the same information multiple times and not getting timely responses would be frustrating for anyone, and I understand how that could lead to a loss of confidence.
Clear communication and organization should be a given throughout the homebuying journey, and it sounds like we missed the mark for you. That’s not the experience I want anyone to have, and I appreciate you sharing this feedback so it can be addressed.
I’d really like the opportunity to look into what happened and see where things broke down, especially with the repeated requests and lack of follow-up. If you’re open to it, please reach out so I can learn more about your experience and help however I can.
You can contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Honestly, remove the "super duper secure" line when asking people to verify their identity when using the app... It's embarrassingly childish (at least to me)
Veterans united and the team that worked with us we’re very helpful and very resourceful. They took the stress out of everything and we’re always there. If we had any questions I couldn’t recommend them more.
Homeowners at 20!
Joe Koetting and his team were absolutely amazing. They made our first time home buying experience so smooth and enjoyable. Joe went out of his way to answer all our many questions promptly and took his time to explain everything about home buying to us, was available any time we needed, and was simply a pleasure to work with. We switched from a different lender to VU just because of the amazing customer service. We are very appreciative of the entire VU team.
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I would highly recommend Veterans United for your home mortgage needs. Amy & Jeffery were wonderful to work with throughout the process. I cannot say enough good things about them. They were there for my husband and I every step of the way to answer questions and help make the buying experience stress free.
Great team, very responsive and professional. The team went above and beyond at every step.
Veterans United commercials honestly do not do it justice. It's is everything they say and more. I couldn't be any happier with Veterans United and the staff working on the loan. Thank you all from the bottom of my heart.
John Parker and his whole team did a amazing job each person I spoke to was very knowledgeable,patient and kind we found a beautiful home 🏡 in Kansas we never experienced such wonderful services as a military family we will definitely Recommend venteran united they live up to there name💯💯💯💯💯💯💯
Michelle, Kaylyn, Sarah and the rest of the team were amazing! Every question was answered quickly, communication was constant and easy, the process could not have been more efficient!
