Great team work
Mickey and Melany were exceptional throughout the process. Working with Veterans United made our dream of a new home come true?
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
Third time using VA, reliable, predictable and efficient.
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My experience was incredibly soothing. Ken and his team took all the stress out of the process for me. I was constantly reassured and my questions were always answered in a timely manner. I appreciate the team I received and would recommend the or request them again if needed.
Wonderful team that answered all my questions quickly. Easy to communicate with and also was flexible with my late shift work style. Would highly recommend Madison and Rachel.
Homeowners at 20!
Ignored phone calls and constand request for more information that has nothing to do with the loan.
Response from Veterans United
Hi Helmut,
Thank you for sharing your feedback. I'm sorry to hear you felt your calls went unanswered and that the documentation requests seemed unrelated to your loan. We understand how frustrating that can be, especially when you're trying to keep your loan moving forward.
We appreciate you bringing these concerns to our attention, as this is not the level of service we strive to provide. If you would like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Every member of the team was great and very professional. I will use veterans United for every home I buy going forward. Both Michael and Mike were great made this whole process super smooth.
Veterans United commercials honestly do not do it justice. It's is everything they say and more. I couldn't be any happier with Veterans United and the staff working on the loan. Thank you all from the bottom of my heart.
People are friendly and helpful.
Excellent team work
The team is always attentive and easy to work with. Communication was very easy. This is over the course of buying two homes and a refinance.
Sydney and her team were amazing to work with! They always explained and answered all our questions and made the loan process very easy. We would highly recommend Sydney & Veterans United for any mortgage loans!!!
