Overall, it was a pretty positive experience. I think they communicated very well and it was very quick and painless. The only thing would be the last day getting all the information however it might not have been on them fully and also this the process beforehand was so smooth.
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
Sydney McFall and Kelly Vitale are amazing! They approached each interaction with a personal touch and their attention to detail is unmatched. They are both consummate professionals and I look forward to the next time I get to work with them!
Fantastic experience. This is my 4th home purchase and by far the best loan approval process.
From start to finish Paul, Michelle, Nicky and Alison....they're the greatest team I've dealt with...I've had a team before but we never made it through the first step...this team was with me till the end. Thanks alot to these guys im now a proud home owner.
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The whole process was very smooth. The loan team was exceptionally helpful with everything!
I thought the team did extremely well. They were in contact and always followed up on outstanding request. They also kept me informed and on top of responsibilities. They made sure everything was done correctly. I am thankful for that.
Jamie was great. He held my hand through everything. I got frustrated once , but he did what was necessary to get us through it. Thank you Jamie for your hard work. We are done and I have no regrets.
Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.
E350
Already have
Very understanding, helpful, best team I could ask to be by my side. They will guide you step by step and help you any way possible would recommend for any first time and or other buyers looking for a new home and etc.
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The team was always communicative and kept us in the loop the whole way.
I purchased and refinanced my home with VU and each time Mr. Derek Harmon and his team have been amazing with helping me through the process by answering and solving any problems I have encountered. My personal experience has been relatively easy and again, amazing.
Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!
I would respond immediately to there request and have to wait 3 or 4 days for a response from them ornate to call and ask what was going on. Made me really want to give up
Response from Veterans United
Hi Carletta,
I’m really sorry for the delay in communication. Having to wait days for a response after replying quickly on your end is frustrating.
You should feel supported throughout the process, and I’m sorry we fell short here. I’d like to look into this further if you’re open to it.
You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
An amazingly easy process, and both Brad and Jack were a pleasure to work with. I am very happy with the knowledge and professional support of my loan team — I couldn't be happier.
