Your staff was very helpful in every aspect and kept me well informed.
Thank you to David and his team. Everything was very fast, safe, reliable, and stress-free. I really appreciate all your help throughout the process. Thank you so much — you are the best
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
Evan and his team were exceptional! As first-time homebuyers, they made the entire process feel easy and much less overwhelming than we expected. Their communication was excellent, and they worked seamlessly with our Realtor throughout the process. They were always available whenever we had questions or needed support, and we truly appreciated their transparency every step of the way. Their dedication and hard work helped us secure our dream home! Thank you so much, Evan, Eli, and Jonathan! We are incredibly grateful!
The best. Him and his team were there to answer any questions regardless of the time. Very responsive, helpful, and professional.
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Aimee was an amazing mortgage lender from start to finish. She was professional, knowledgeable, and always willing to answer my questions throughout the entire process. Buying a home can be stressful, because apparently paperwork multiplies when humans try to own things, but Aimee made everything feel much smoother and easier to understand.She communicated clearly, kept me updated, and helped make sure we stayed on track all the way to closing. I really appreciated her patience, attention to detail, and dedication to helping me get the best outcome possible.I highly recommend Aimee to anyone looking for a mortgage lender who actually cares and knows what they’re doing.
Working with David and his loan team was an absolutely outstanding experience from start to finish. As a first-time homebuyer, I expected the mortgage process to be stressful and complicated, but David and his team made it feel incredibly simple and straightforward every step of the way.What makes the experience even more impressive is the timeline. We began the process in March, and by May 29th, I was sitting at the closing table and officially becoming a homeowner. For something as significant as purchasing a home, that timeline was a dream come true. The efficiency, organization, and dedication displayed by David and his team throughout the process were truly remarkable.From the very beginning, they were professional, knowledgeable, organized, and highly responsive. Anytime I had questions or needed clarification, someone from the team was quick to respond and took the time to make sure I fully understood the process. No matter what stage we were in, I always felt informed and supported.The communication throughout the entire transaction was flawless. David and his team consistently stayed on top of everything, keeping the process moving smoothly and efficiently. Whenever documentation was needed or an update became available, they were proactive and made sure I knew exactly what was happening.As an over-the-road truck driver, my schedule can be challenging, but David and his team worked around those challenges and made the process as seamless as possible. They were always available when I needed them and were incredibly responsive whenever questions came up.What impressed me most was how easy they made the entire home-buying process feel. They removed much of the stress and uncertainty that often comes with securing a mortgage and helped me move confidently toward closing. Their professionalism, attention to detail, and commitment to excellent customer service were evident every step of the way.I can honestly say that dealing with David and his loan team was one of the best customer service experiences I’ve ever had. They helped turn what once felt like a distant goal into a reality. Becoming a homeowner on May 29th was a dream come true, and I am grateful for everything they did to help make it happen. I highly recommend David and his team to anyone looking for a lender that truly cares about their clients and delivers exceptional service from beginning to end.
Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.
Good communication; the portal was easy to use. Loved the additional assistance from the concierge folks. I thing the only thing I think would help would to be to have the VU closing staff assigned to the team up front also so that we wouldn't necessarily need another person as a go-between.
There was too much back and forth. Everytime I thought I had sent in everything, I was asked to send something else. I also called several times and couldn't reach the person I was calling.
Response from Veterans United
Hi Aaron,
I'm sorry to hear the process felt so frustrating. I can understand how discouraging it would be to keep sending documents and then find out additional information was still needed. I’m also sorry you had trouble reaching the people you were trying to contact when questions came up along the way.
Communication and setting clear expectations are important, and it's disappointing to hear we left you feeling unsupported during the process. I'd like the opportunity to learn more about your experience. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Mr. Wuest is great. He was very helpful and understanding about everything. And watched our back till the end.
Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!
Tim and his team worked very hard to make a first time home buyer. He is very knowledgeable. They went the extra mile to save me money and make this experience smooth and easy.
Super easy and great experience. Ben/Brittany and the VU team were a pleasure to work with and made the entire process less stressful!
I was very grateful that Jake Force was my loan officer. He went above and beyond what anyone could ask.
