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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

222,675

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
168,007
4
43,416
3
7,109
2
2,241
1
1,902

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Showing all 12,805 reviews from Georgia

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5 out of 5 Stars
Would Recommend

I will recommend my veteran friends to veterans United and Jared

Loan Officer: Jared Albach

NMLS# 1279680

5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

Branch Manager: Tim Spears

NMLS# 1191068

4 out of 5 Stars
Would Recommend

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend

Loan Officer: Maureen O'Hare

NMLS# 1064196

5 out of 5 Stars
Would Recommend
Photo submission from William M.

Just closed and ready to move in. The staff a Veterans United Home Loans were so patient and helpful. It was a wonderful experience.

Loan Officer: Tyler Schuster

NMLS# 1588316

5 out of 5 Stars
Would Recommend

Loan Officer: Sami Rowe-Tillinghast

NMLS# 1940781

5 out of 5 Stars
Would Recommend

Veterans United is a great company to have to purchase the home of your dreams. They will walk you through the process to make it as smooth as possible. A great team of people will always keep you updated on what they are doing and what you need to do

Loan Officer: Thomas Champion

NMLS# 1102159

4.5 out of 5 Stars
Would Recommend

Loan Officer: Israel Tinoco

NMLS# 1851818

5 out of 5 Stars
Would Recommend

I’m so grateful for Veterans United!!! We got a great loan rate and the process was very smooth. Thank God for zero down and minimal out of pocket cost. Grateful, thankful & blessed!!!

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Beahan

NMLS# 181325

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5 out of 5 Stars
Would Recommend

Easy processing, wonderful corporate attitude, and great customer service.

Loan Officer: Jeff Beasley

NMLS# 1810148

4.5 out of 5 Stars
Would Recommend

Loan Officer: Chris Primmer

NMLS# 1054596

5 out of 5 Stars
Would Recommend

Nothing Follows

Loan Officer: Tim Killday

NMLS# 1698454

5 out of 5 Stars
Would Recommend

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

Great job

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend
Photo submission from Dayton B.

I would have never thought at 25 I would have a brand new built home with such an amazing family to share it with. Matthew Reehl went above and beyond to make sure the home buying process was as easy as possible. I would recommend him to anyone buying a house.

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Boger

NMLS# 1483287

5 out of 5 Stars
Would Recommend

Branch Manager: Shawn Workman

NMLS# 169957

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Would Recommend

Veterans United helped me fulfill a lifelong dream of owning my own house. The staff were extremely courteous, professional and comfortable to deal with! Highly recommend.

Loan Officer: Jessica Messing

NMLS# 1750076

5 out of 5 Stars
Would Recommend

Loan Officer: Kimberly El-Darrat

NMLS# 1374293

Ready to see for yourself?

Experience first-hand why 168,007 homeowners give us a perfect score!

Check My Eligibility →
5 out of 5 Stars
Would Recommend

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend

Loan Officer: Sami Rowe-Tillinghast

NMLS# 1940781

4.5 out of 5 Stars
Would Recommend

It’s stressful at some point if you have no clue what your doing, but with the team that we had, we were at ease the rest of the way.

Loan Officer: Charlie Holsten

NMLS# 1721617

2 out of 5 Stars

I am sad to say that my experience with Veterans United was not what I imagined it would be. It stared off bad and I should've decided to go with another company but I wanted to give them the benefit of the doubt.Firstly, my loan officer Zach was quick to tell my husband and I that we wouldn't get the loan we wanted. I applied for a pre-approval and received a call back within a few hours. The loan officer explained that the VA loan wouldn't go through due to the fact that I couldn't prove I'd be working at my current job for another 2 years (yes I do understand that is true). You see, we were moving states because my husband is being stationed in Georgia, so we were looking to buy our home a little early. I tried to explain the him that my company allows teleworking and that I would be doing that when the times comes for us to move. He argued with me for around 30 minutes and got so frustrated that he hung up without saying "Bye" or anything at all. By that time I was already in tears because I make the majority of our income and if we couldn't use that to secure the loan then we would be left without a home.After my conversation with the loan officer, I decided to call Veteran's United and make a complaint about him. Within minutes of my complaint, he called me saying he had a solution for our problem. My question to him was, why did you jump the gun to tell me you couldn't help us, when you could've just looked through everything in the first place and found that solution before getting everyone upset. Even still, I continued to stick with Veterans United, because of the amazing reviews I heard.My first experience with the loan officer sadly wasn't the worst of it all... for the rest of the loan process I couldn't get ahold of any of my loan team when I needed them. I would call, send emails, and even the relator would do the same. She and I were frustrated throughout the whole process, and when we would express that was the only time we would get responses.Other things that added on to this was the fact that they never gave us information on time... If I uploaded a document, they would not tell me until weeks later if it was approved or if they needed another document. This happened more times then I can remember and it caused our signing date to be pushed 10 total days... that resulting in more closing costs, less money for a down payment and the stress of my husband (who is Active Duty military) possibly having no where to live when he arrives at his new Base.Again, I have email proof to backup all of my complaints. I am not complaining just to complain. I spent many nights crying because I was so worried we would not get this home, and I had worked so hard to earn the right to use a VA Home loan. I thought that having a Veteran as our Loan Officer would be amazing, but he truly did not ever make us feel as though he cared about our loan process. I hope this doesn't happen to others who are looking to buy a home, especially those who are out of state and have to find somewhere to live pretty quickly.The only great part of my experience was our amazing Realtor. She did so much to help us, even though we are states away. I can't recommend Karen Dennis enough, and we will definitely use her in the future if we even need to.

Response from Veterans United

Josephine, We want to thank first and foremost for sending in this honest survey. This feedback is very helpful for our client advocate team to assist future veterans. We understand the frustrations with the loan process and are truly sorry that the expectations we pride ourselves on were not met. Our number one goal is to assist our veterans as much as possible. If you choose to share more our client advocate team is always available to learn more. Thank you again for your service to your country.

5 out of 5 Stars
Would Recommend
Photo submission from Jesse B.

Exceptional,outstanding, incredible,professional,informative, comforting and let’s not forget they deliver. For me Veterans United or nothing.

Loan Officer: Tony Theberge

NMLS# 1563980

5 out of 5 Stars
Would Recommend

Loan Officer: Damien Shafer

NMLS# 449799

5 out of 5 Stars
Would Recommend

If you need a great team you can't go wrong with this team they work together very well the perfect combination

Loan Officer: Kaleb Greenemeyer

NMLS# 1858768

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Loan Officer: Fahad Abdul

NMLS# 1752836

5 out of 5 Stars
Would Recommend

The loan team was great. They were knowledgeable and worked with you to ensure everything was ok for the loan to be approved.

Loan Officer: Carrie Freeman

NMLS# 1140687

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