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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

142,379

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
123,006
4
15,291
3
2,261
2
1,038
1
783

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Showing all 8,098 reviews from Georgia

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5 out of 5 Stars
Would Recommend

Loan Officer: Vishal Patel

NMLS# 1233368

4 out of 5 Stars
Would Recommend

Loan Officer: Zac Fitzgerald

NMLS# 311880

5 out of 5 Stars
Would Recommend

Loan Officer: Andrew Beckett

NMLS# 403395

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ben Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin McMillen

NMLS# 221266

5 out of 5 Stars
Would Recommend
Photo submission from George S.

I would highly recommend Veterans United to anyone. From start to finish they were there. Any concerns were answered quickly and professionally. Customer service was the best.

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend

Loan Officer: Zane Hildreth

NMLS# 1151139

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Kittle

NMLS# 1035193

5 out of 5 Stars
Would Recommend

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend

Loan Officer: Angie Sanders

NMLS# 796987

5 out of 5 Stars
Would Recommend

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
Would Recommend

No thanks

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend

Branch Manager: Shawn Workman

NMLS# 169957

5 out of 5 Stars
Would Recommend

My experience with Veterans United was an easy and smooth process.

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend

Check out Veterans United you want be sorrow. If your credit needs a little boost, they can help with that too. Whatever your situation is, be open and share with Veteran United, if help is to be had, they have the solution. Last but not least they are quick and fast. Its a rarity that you have to pick up the phone and call them, because they make you feel that they wake up in the morning with you on their mind. I know its their job, but they excel in what they do.

Loan Officer: Kaylee Wyckwood

NMLS# 1564827

5 out of 5 Stars
Would Recommend

Quick and efficient service, if you need to be in your home quickly! Also they make sure to get everything worked out. Couldn’t have done it without them!

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend
Photo submission from Mark S.

Great experience! Thanks for the opportunity to purchase my first home!

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
Would Recommend

My team (Ted, Mike, and Crystaline) are the most professional, knowledgeable, and customer focused group I have ever dealt with. They guided me through a complex process with ease and immediately answered any questions I had. They greatly exceeded my expectations and I give Veterans United my highest recommendation.

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend

Branch Manager: Shannon Workman

NMLS# 213668

5 out of 5 Stars
Would Recommend

Veterans United should be the first place you go as a service member.

Branch Manager: Tim Spears

NMLS# 1191068

5 out of 5 Stars
Would Recommend

A team of dedicated and pleasant professionals who literally worked hard to find the best lender for me. The constant communication left no doubt about the sincerity of their efforts. I knew exactly what was being accomplished every step of the way. Should I decide to purchase another home, I'll definitely go through Veterans United again.

Loan Officer: Dava Turk

NMLS# 1812721

4 out of 5 Stars
Would Recommend

Loan Officer: Ben Long

NMLS# 1099960

2 out of 5 Stars

I have written extensive comments to the Veterans United leadership team through other means. My comments are in regard to concerns I have with Veterans United and their overall loan process. I have also made it clear my Loan Service team of Tom Champion and Kyle Rutkowski, did nothing less than exceptional work on my behalf to their company. I have great respect for Tom and Kyles help in completing my loan, but I would never recommend Veterans United (VU) as a home loan company, which is unfortunate for Tom and Kyle. I would not recommend VU, NOT because of Tom and Kyle but in spite of Tom and Kyle's excellent support and understanding throughout the process. My reasons are simple. I am a U.S.A.F. veteran having served 25 yrs. I am a freelance technology contractor and have been for almost as long as I was in service. My dealing with the VU Underwriting process raised questions about me providing fraudulent documentation when there was no fraud. They discounted and disavowed documentation provided by my employer and my employment history and used discretionary decision making in what I believe should have been clearly documented guidelines provided by the U.S. Code for VA lenders which in my opinion were not followed.In my time in the Air Force we often went through inspections with the IG and never were required to do something that was not clearly defined by written guideline. If something was not accounted for in the guidelines, new guidelines were added to insure clear guidance for the future. In my civilian work, I have worked for DOD, Aerospace and Automotive industry manufacturing and EVERY deliverable within these works required clear and unambiguous guidelines and requirements or there is risk to both life and material. Nothing is allowed to be discretionary.I'm not angry at VU for their practices, I just would never want anyone else to be subject to my experience with any part of the organization other than the Loan Specialists. As far as I'm concerned Tom and Kyle were hampered by poor policies and guidelines or checklists and had no ability facilitate improvement in their processes. At the end of the day I got my loan and am happy for getting through it, but I would not come back to VU for another loan, ever.

Response from Veterans United

Hi Jon, thank you for providing these details around your loan experience. We are glad that in the end, you were able to obtain home loan financing. Ultimately, it is appropriate to consider how loan approval guidelines are developed and maintained. The discretionary aspects of the loan process can at times provide needed flexibility. We appreciate your perspective and invite you to contact our Client Advocate team directly to continue the conversation.

5 out of 5 Stars
Would Recommend

Production Manager: Scott Ratliff

NMLS# 976418

5 out of 5 Stars
Would Recommend

Good day everyone this is Andre Williams I would like to say it you're planning on obtaining a home using veterans united for, your potential home purchase they will provide you with excellent service, that speaks quality to realtor, and potential seller.. I Andre Williams appreciate Tony Theberge x5557 and his staff who got me approved for my first home loan, and closed in 35 days, or less.. So if you're a active, or retired and seek a loan use veterans United you won't be disappointed God bless and have a great day.

Loan Officer: Tony Theberge

NMLS# 1563980

5 out of 5 Stars
Would Recommend

Loan Officer: Janet Bowe

NMLS# 1161486

3.5 out of 5 Stars
Would Recommend

Loan Officer: Sam Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend
Photo submission from Dawn W.

Veterans United made the buying experience better than we could have ever imagined. The team guided us every step of the way through this home buying experience. Thank you Veterans United for helping to make our dream come true. We are truly blessed.

Loan Officer: Nick Kundert

NMLS# 1000911

4 out of 5 Stars
Would Recommend

It was a long process but it was worth in the end.. The staff was helpful, patient and got job done to accomplish all goals and tasks.

Loan Officer: Justin Doisy

NMLS# 1660962

5 out of 5 Stars
Would Recommend

It was an extremely painless process working with Veterans United. They were very helpful and secured a great rate compared to other lenders. I would highly recommend them to any veteran interseted in purchasing a home.

Loan Officer: Zac Fitzgerald

NMLS# 311880

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend

Brandon Brown and his team are great. They will work really hard to get you into the home of your dreams.

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend

Loan Officer: Terry Roberts

NMLS# 397987

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See all 142,379 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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