Kept me informed through the entire process, touch bias with me by phone and email when requesting documents and information. Provided assistance to qualify my husband on the pan with me. Excellent service connection.
Aaron and his team were awesome to work with. They communicated great, and were there for us every step of the way.
They were awesome
We enjoyed working with Molly and Jeremy. They both made our home loan experience a positive one.
The best experience ever! Veterans United makes home buying a simple and easy process that takes all the stress out of purchasing a new home! Amazing support, service, and educational tools to help you through the entire process!
Everyone I had the pleasure of working with were all knowledgeable, kind, and always willing to help and answer any questions I had throughout this process.
The initial stages went really well, and I did refer some friends, however, the appraiser that was used for my loan was AWFUL. He lied on numerous occasions on his dates to inspect as well as with the completion of his report. Other realtors in my same office were doing VA loans and the other appraisers were only taking 1-2 weeks. Ours took 6 and we had to delay our closing by one day because of it - and he didn't even show up, his wife did. It was on the day of closing, not the next day as he has said, and we were still charges the re-inspection fee of $125.00 over a .50 switch plate.
Response from Veterans United
Hi Derek, thank you for this feedback and we apologize for your experience. Your appraiser is assigned directly by the VA and a lender does not have any control over that timeline. If you would like to discuss your issues with this please reach out to your VA Regional Loan Center to discuss this appraiser's conduct. Let us know if there is anything else we can help with in the future.
From the beginning of my initial contact with Veterans United Home Loans to the closing on our new home, not once did I ever feel uncomfortable or mistreated or was given unsound or incorrect advice during the whole process. Everyone, from beginning to end, was 100% professional and overwhelmingly polite and went out of their way to make sure I had everything I was going to need before going to closing and making sure there were no last minute problems, which there were none. I am a 100% Disabled Veteran, and I wouldn't say this if it were not my true feelings. I would recommend Veterans United to any and all Veterans, and I would recommend them to my children and my friends. Thank you Veterans United for making this a great and outstanding experience!!!
Everyone was very thorough. And my agent was exceptional.
Jason was awesome
Rob Parham was my loan specialist and he worked so hard to get me my new house. He was so helpful and understanding. I now consider him to be a friend. He is a joy and I would recommend him to anyone.
My expectation were greatly exceeded. The was very responsive to any questions I had. Their level of customer service was awesome. I highly recommend Billy and his team to anyone with loan needs.
Our loan officer did not explain things or walk us through the process. What was supposed to be a joyful and exciting time for our family was filled with frustration, anxiety, and some tears shed.
Response from Veterans United
Hi Daniel, I apologize that your experience did not match your expectations. We are always striving to be better and want to ensure that no other Veterans have this same experience in the future. We have emailed and left you a voicemail if you would like to provide any additional feedback. Thank you for sharing this with us.
Veterans United was able to help me untangle a very difficult financial issue caused by my service connected injuries. I was not able to find anyone who could help me. Veterans United was the only one who knew how to help. Attorneys, real estate professionals, banks all told me I could forget about owning a home for a least three years. Veterans United understood the nuances of my case, and my loan officer Chet Kent knew how to help. Veterans United had online classes that explained every step of the process. What was not covered in the online lessons my loan officer explained to me thoroughly. Without Veterans United my wife and I would not be in our dream home. Thanks to Veterans United and Chet Kent our dream came true.
Would use and recommend Veterans United in the future.
Very professional and helpful. They truly made this progress very simply and stress free.
Process and communication flawless.