First time buying a home and Corey, Laura and the rest of the team were amazing and always quick to answer! The process went very smooth because of them.
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
This was my first ever home purchase. I went into it fearing the worst, especially after hearing stories from family and friends. The team at Veterans United helped set all my worries aside and made it such a great and easy experience!
Amazing team, second time I've had a mortgage with VU. Even happier this time. Will continue to use and will definitely recommend to fellow vets.
The team was fantastic! Extremely helpful throughout the whole process that it made us smooth. I recommend using Veterans United for anyone who has or had military service.
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Everyone was soooo helpful. Always got answers to our questions. So much extra help that was expected. Felt like rock star treatment.
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
I have nothing but great things to say, never felt more comfortable in this process working with my team. I say my team because that's how we felt and were treated from day one. Every member was awesome with every question and concern we had. Its how every veteran should be treated. Thank you so much!
I cant thank Randy and Zachary and Bae Ellis, for all their help during this process. This was my second house so there were some hurdles I new my wife and I would need to navigate through, but with the help of this team, it was such a enjoyable process. So if i could I would give more than a 10.
We started off with good communication but within a week things started going down hill. My loan servicing officer was no longer at the company so for a few days my communication was going nowhere, and I was sending things into the void. I was eventually notified when I called and asked if we were still doing business or if I needed to start looking elsewhere. It seemed like I needed to initiate all further communication for the remainder of the process and felt like a second class individual and not a priority. Nothing from Veterans United was proactive, but every message they did send included the passive aggressive threat that "I could delay the process if I didn't respond in a timely manner". I had to re-explain things from previous interactions, re-send documents that were already in my file, and explain basic economic topics to help underwriters understand very routine things about military members and military retirement. Throughout the entire process I didn't feel like I was dealing with anyone that actually had experience with the military community. Additionally the return and feedback on items was time consuming. I would provide all documents and answers within minutes to hours of a request only to wait days for any response or acknowledgement. Overall we were left being held up by a water test because documentation wasn't being shared or followed between the servicing team and the underwriters and the underwriters didn't understand basic principles or well water or testing procedures requiring additional and unnecessary clarification from myself and the real estate agent. At the end of the transaction the taxes and escrow payment from the closing were not sent in a timely manner to the insurance agent leading to me receiving a bill for something that was supposed to be paid at the closing (that I provided closing funds for) and my 2025 tax statements are still messed up between Veterans United and the company they sold my mortgage to in early 2026. All of this made the experience quite painful and something I would not want to repeat.
Response from Veterans United
Hi Patrick,
Thank you for taking the time to share all of this. I’m truly sorry for how frustrating and exhausting this experience sounds. What started off well should not have unraveled the way you described.
Losing your loan officer without clear communication and leaving you feeling like your messages were going into the void is not acceptable. You should never have to question whether you’re still being taken care of or feel like you have to chase down updates just to keep your loan moving. I’m also very sorry that our follow-ups felt one-sided or threatening. That is not the tone we aim to set, and I understand how that would add stress rather than clarity.
It’s especially concerning to hear that you had to repeatedly resend documents, re-explain prior conversations, and clarify routine aspects of military income and retirement. Serving the military community is at the heart of what we do, and you should have felt confident that you were working with a team that understood that world. Falling short there is disappointing to hear.
The delays around the water test, communication gaps between teams, and the escrow and tax issues after closing add another layer of frustration. Even when loans are transferred, you should not be left sorting out confusion about payments, insurance, or tax reporting on your own. I’m really sorry this has continued beyond closing.
I would genuinely appreciate the opportunity to look into this more closely and better understand what happened at each stage. If you’re open to connecting, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if contacted after hours.
Thank you again for your candid feedback.
Sincerely,
Claire S., Client Relations Manager
Every member of my team was friendly, patient and professional! I can't recommend enough!
The Veterans United team really made my home purchase easy. From the start they were on top of every detail. I can’t express my gratitude for the attention to details, and the professionalism demonstrated by this extraordinary group. I would recommend Veterans United to all veterans who are considering a home purchase.
Malachi and his team were so helpful and answered all our questions quickly. You guys Rock!
