We had an excellent experience working with JB and team at Veterans United. From the start to finish, JB was incredibly professional, knowledgeable, and attentive throughout the entire home-buying process. He was always available to answer our questions, responded quickly, and took the time to thoroughly explain everything so we knew what to expect and where we were in the process. Highly recommend!
My team was the best!
Emmett and the whole team have been amazing!! They have been so kind, helpful, knowledgeable, proactive, informative, and a pleasure to work with!
I had a good experience with the VU team; they were very prompt with my inquiries and addressing all concerns. The initial quote and closing costs, however, did increase from the first numbers.
Super professional and always available to give guidance and assistance. If you cant reach your party and leave a message they will call you back guaranteed
I have ever had a home loan process go so smoothly and quickly. The entire team was great and was able to be ready to close in under ten days.
I wish I would have came to VU first.. ill never go anywhere else. Highly recommended to any vet out there..we were taken care of and represented proudly.
Debbie was very helpful and took very good care of us.
Tyler and his team were fantastic to work with! They thoroughly explained the process, and were very responsive with any questions that I had.
I would not recommend Veterans United when looking to buy a home. Yes, they make things easy with how they basically have all the POCs for each step you have to take in the home-buying process and connect you with those POCs. But besides that, I really wasn't impressed with the quality of service. I would constantly have to log in to the portal and reupload or repeat my explanations for whatever was being asked of me. Then communication became an issue, as some members of my team were out or had other things to attend to, which I understand; life happens, but I think having somebody to fill in or at least address questions is not a hard ask. I also ended up finding out I was going to be due to pay closing costs just days before closing, which is also partially my realtor's fault as well. I really just didn't like the fact that I was basically the last person to know. Overall, not a good first-time homebuyer experience for me.
The whole process was very smooth. Really enjoyed working directly with Alex. The whole team was great.
Our first loan officer was terrible. So glad to get Josie . She was 👍
As close as possible to having a local office to visit through this process. Very professional. Quick responses. Made it so much easier than we feared it would be!
Veterans United was amazing from start to finish. The entire team we dealt with, Nick, Sam and Nicole, were outstanding professionals. The process was so smooth and seamless. I highly recommend them.
They made the process easy for a first time buyer
My experience with Veteran's United started out great, however, by the time that I reached closing I was within a hair's breadth of walking away to find another lender. The communication with Britany went downhill and it started when I was trying to submit the FSBO contract. I accidentally had sent it to a family member instead of Britany, of which the mistake was not caught until a few days later, however, it could have been caught sooner if Britany had followed through on calling me when she was supposed to therefore this caused my interest rate to be pushed out an entire week because Britany had gone out of town. I had sent several emails requesting that Britany contact me for various things in regarding the loan, however, I never received a call from her directly. Rather I would receive a random call from the concierge or her 2nd; if that even happened. To wrap things up, there was no conversation to go over the closing paperwork. Documents would just be sent to me via the portal with zero explanation. One of these being for me to sign declining the Energy Efficiency funds. There was no communication with me as to why I had been declined and it was not until I actually got Britany on the phone and she did some digging that I actually could qualify for EEM, and just needed to send additional documents on what I was going to be having done. Even to this end, there was no follow-up on the amount that I would be approved for and I did not know what that was until I went to closing. As for the closing documents, the first time I had received them my middle name had been misspelled, to which I had caught the night prior and told the office. A corrected version was sent to me to be signed, however, this corrected version did not make it to the title agency which caused me to go back to have the paperwork re-signed. There was zero communication on my needing to go to closing with a check or cash to pay my end of the closing costs. Granted this partially falls on me for not having read the documents fully, however, the VU is not blameless as there typically is a conversation between the lender and their client to ensure there are no discrepancies prior to going to closing.Overall, I would not recommend Veteran's United which is sad as this is the lender that helped a family member with buying their home and they had the exact opposite experience. I would re-think the business model and remove the redundant positions. There does not need to be 3+ people reaching out for one loan. If there is a member out, then the loan officer should be reaching out, not another stranger.
The entire staff is amazing my entire process was seemless and stress free
I had the wonderful opportunity to work with Stephen for about eight months, and I couldn't be more thrilled with the experience! Although I've purchased homes and used VA loans before, having Stephen as my loan officer truly set this experience apart. His blend of genuine care and professional expertise made all the difference during what was sometimes a challenging and emotional journey for us.Stephen's thoughtful check-ins and clear explanations were incredibly reassuring. His authentic empathy shone through at every step, making us feel supported and understood. Because of him, we are excited to recommend Veteran's United to family and friends—we are truly thankful for Stephen!A heartfelt shout-out to the entire team, especially Aldin S and Max, whose kindness and assistance were a joy. I will genuinely miss our interactions with the VU team. Wishing everyone all the best, with a special cherry on top for Stephen! He absolutely deserves a promotion for the outstanding work he does!
A smooth process with no hiccups
Ryan K. was amazing throughout the whole process he was always reachable, patient, fast processing, extremely knowledgeable and professional. Also his team was very supportive. I had a great experience and I will definitely refer others and come back when ready for a second property.
