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Veterans United Reviews

Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
76,711 reviews
691 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 76,711 Air Force service member reviews

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5 out of 5 Stars

I honestly don’t think we could have asked for a better experience buying our home with Veterans United. From the very beginning to closing day, Don, Levi, and their entire team made us feel like we were their top priority. This wasn’t just a business transaction to them, and that really meant a lot to us.I especially want to recognize Don and Levi. These two were absolutely incredible to work with. They were there for us every step of the way, answered our questions, kept us informed, reassured us when we needed it, and always made us feel like we were in good hands. Their patience, professionalism, dedication, and genuine care did not go unnoticed. We never felt like we were bothering them, and they always made time for us. That’s the kind of service you don’t forget.To Don, Levi, and the entire team: THANK YOU! You helped make one of the biggest moments in our lives a truly special experience. We know how much work goes on behind the scenes, and we sincerely appreciate everything you did to get us into our home.As a veteran, it also means something special to work with a company that understands the value of our service and takes pride in helping veterans achieve the dream of homeownership.We will absolutely recommend Veterans United, and especially Don, Levi, and their team, to anyone we know looking to buy a home. You guys didn’t just help us buy a house; you helped us get home. We couldn’t be more grateful!Five stars aren’t enough. Thank you for everything!

headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars

Steve and his team were nothing short of amazing the entire time.

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

5 out of 5 Stars
headshot image of Torri Thomas

Loan Officer: Torri Thomas

NMLS# 2328463

5 out of 5 Stars

Everyone was very helpful and I am very pleased with the service!!!!

headshot image of Austin Rapp

Loan Officer: Austin Rapp

NMLS# 1865231

5 out of 5 Stars
Photo submission from Vyolette D.

Emmett and the whole team have been amazing!! They have been so kind, helpful, knowledgeable, proactive, informative, and a pleasure to work with!

headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

4.5 out of 5 Stars
headshot image of Nissi Kunjummen

Loan Officer: Nissi Kunjummen

NMLS# 2674671

5 out of 5 Stars

The entire effort of the team, especially Taylor and Mark, was stupendous! At every task or question I had, they were immediately responsive throughout every phase.

headshot image of Taylor Holman

Loan Officer: Taylor Holman

NMLS# 2036493

1.5 out of 5 Stars
headshot image of Suzie Naeger

Loan Officer: Suzie Naeger

NMLS# 1997209

5 out of 5 Stars
headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars

The process was made so easy for this old man. The team was professional and compassionate. Highly recommend them for anyone.

headshot image of Clint Robson

Loan Officer: Clint Robson

NMLS# 2768058

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5 out of 5 Stars
headshot image of Michael Widmann

Loan Officer: Michael Widmann

NMLS# 2360793

5 out of 5 Stars
headshot image of Michelle Dapkus

Branch Manager: Michelle Dapkus

NMLS# 1237812

4.5 out of 5 Stars

WhenI found out I had to pay a lein for my windows off that threw me way off but managed and it was great.

headshot image of Jerry Landrey

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
headshot image of Hayden Salmons

Loan Officer: Hayden Salmons

NMLS# 2255857

5 out of 5 Stars
headshot image of Jason Bals

Loan Officer Team Lead: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Photo submission from Ronald B.

The whole process was very smooth. Really enjoyed working directly with Alex. The whole team was great.

headshot image of Alex Herbel

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
headshot image of Michael Peters

Senior Loan Officer: Michael Peters

NMLS# 2248226

5 out of 5 Stars
headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

5 out of 5 Stars
headshot image of Kyle Gardner

Loan Officer Team Lead: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
headshot image of Aaron McMahon

Loan Officer: Aaron McMahon

NMLS# 1884782

5 out of 5 Stars

We had an excellent experience working with JB and team at Veterans United. From the start to finish, JB was incredibly professional, knowledgeable, and attentive throughout the entire home-buying process. He was always available to answer our questions, responded quickly, and took the time to thoroughly explain everything so we knew what to expect and where we were in the process. Highly recommend!

headshot image of JB Barton

Loan Officer: JB Barton

NMLS# 1882020

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4.5 out of 5 Stars
headshot image of Brent Kumorowski

Senior Loan Officer: Brent Kumorowski

NMLS# 2649672

5 out of 5 Stars

My team was the best!

headshot image of Dalton Verret

Loan Officer: Dalton Verret

NMLS# 2609978

5 out of 5 Stars
headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
headshot image of Mickey Mendoza

Loan Officer: Mickey Mendoza

NMLS# 2506409

3 out of 5 Stars
headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Photo submission from Reginald B.

The entire staff is amazing my entire process was seemless and stress free

headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

4.5 out of 5 Stars

I had a good experience with the VU team; they were very prompt with my inquiries and addressing all concerns. The initial quote and closing costs, however, did increase from the first numbers.

headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

5 out of 5 Stars

Super professional and always available to give guidance and assistance. If you cant reach your party and leave a message they will call you back guaranteed

headshot image of Rebecca Fowler

Loan Officer: Rebecca Fowler

NMLS# 1406990

5 out of 5 Stars
headshot image of Jamie Hughes

Loan Officer Team Lead: Jamie Hughes

NMLS# 1781663

5 out of 5 Stars

I have ever had a home loan process go so smoothly and quickly. The entire team was great and was able to be ready to close in under ten days.

headshot image of Dorian Henderson

Senior Loan Officer: Dorian Henderson

NMLS# 1660957

1.5 out of 5 Stars

I would not recommend Veterans United when looking to buy a home. Yes, they make things easy with how they basically have all the POCs for each step you have to take in the home-buying process and connect you with those POCs. But besides that, I really wasn't impressed with the quality of service. I would constantly have to log in to the portal and reupload or repeat my explanations for whatever was being asked of me. Then communication became an issue, as some members of my team were out or had other things to attend to, which I understand; life happens, but I think having somebody to fill in or at least address questions is not a hard ask. I also ended up finding out I was going to be due to pay closing costs just days before closing, which is also partially my realtor's fault as well. I really just didn't like the fact that I was basically the last person to know. Overall, not a good first-time homebuyer experience for me.

headshot image of Andrew Beckett

Loan Officer: Andrew Beckett

NMLS# 403395

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