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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

142,901

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
123,482
4
15,328
3
2,268
2
1,038
1
785

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5 out of 5 Stars
Would Recommend

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend

To any veteran thinking of buying a home, which can be an unnerving experience, to be sure, I would say, put your trust in Veterans United. They will make it happen.

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend

I didn't think it was possible. Now I own a home. From beginning to end VU is there. Amazing!!!

Loan Officer: Kaylee Wyckwood

NMLS# 1564827

4 out of 5 Stars
Would Recommend

Loan Officer: Mariano Dowgaluk

NMLS# 1104979

5 out of 5 Stars
Would Recommend

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend
Photo submission from Caleb B.

If you are looking for simplicity in the home buying process I would highly recommend Veterans United. They will keep you abreast with any updates regarding your loan. They are dedicated, hardworking and highly organized.

Loan Officer: Jonathan Connell

NMLS# 1483292

3.5 out of 5 Stars
Would Recommend

Loan Officer: Meghan Tolster

NMLS# 845777

5 out of 5 Stars
Would Recommend

Easy process and went smoothly. They did all the hard work. I love the way their personal page is set up just for the buyer with a to-do list. Easy to understand and follow. Thankful for everything!

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend

Veterans United made our first time home buying experience simple and enjoyable. After applying online, we were quickly set up with Zachary Roberts and team, who we would absolutely recommend! We were given an easy to understand checklist of items to get us started and pre-approved. We believe this checklist made our experience easier than other VA home buyers we know, who used a different company. Once we chose a home, our team worked so hard to make sure we closed on time and always kept us updated with where we were at in the process. We have loved using Veterans United and would definitely recommend them to anyone looking for a VA lender!

Loan Officer: Zachary Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

Loan Officer: Christopher Robinson

NMLS# 1374325

5 out of 5 Stars
Would Recommend

Was happy with the who process; from starting to find out if we were eligible; going through the credit advisor, and then finally moving on to the actually pre-approval and finally the buying of the house.thank you

Loan Officer: Zane Hildreth

NMLS# 1151139

3 out of 5 Stars

We got our home closed in time, but the experience was not as smooth as other lenders and I had to do a lot of my own homework concerning things like the VA funding fee and how much my downpayment could reduce that figure. Marlon was my loan officer, and he was not someone I can recommend. He made multiple basic errors from misspellings of my first name (not a hard one) and my realtor's license number which required a second hard pull of my credit and delayed closing. Title company saved the day. Marlon did not offer timely updates and rarely addressed my concerns properly. Got defensive when I gave constructive criticism about his performance. My wife also had a hard time dealing with him. The other loan officer I worked with, Mark, was great when he was around, but he left on vacation during closing week and it felt like things got dropped once he left the team. We got it done but it wasn't pretty. Web interface is also behind competitors and they're going to transfer servicing of the loan now that its closed. I'll go another direction next time.

Response from Veterans United

Hello Ronald, we appreciate your feedback. We understand the emphasis that must be placed on maintaining accurate details and providing excellent customer service. Our Client Advocate team will be researching your comments looking for ways to prevent similar experiences in the future. Thank you for taking the time to help us understand your experience better.

5 out of 5 Stars
Would Recommend

Loan Officer: Kath Athanassiou

NMLS# 842626

5 out of 5 Stars
Would Recommend

Great company! Great service for VA loans and explanation on using them. We would highly recommend this team to anyone. Our process was smooth and fast with updates and personal guidance along the way. We felt like a person, not just a number.

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Loan Officer: Steven Blakley

NMLS# 1541777

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Dycus

NMLS# 1128622

5 out of 5 Stars
Would Recommend
Photo submission from James C.

Veterans United was so supportive to what many people think is a scary process. The were transparent, empathetic, and professional. They could write a book on how to take care of a customer.

Loan Officer: Larry McGallagher

NMLS# 1464194

5 out of 5 Stars
Would Recommend

Loan Officer: John Meissner

NMLS# 1760897

5 out of 5 Stars
Would Recommend

V.U. Was great to work with, they absolutely know what they are doing, guided us through every step of the way. V.U. Was always easy to contact and answered every question we had. I was dreading buying a home but they made it a very simple process. The hardest part was finding all of my documents that were needed, but learned most of them were easily available online. Actually probably took me only three hours total to get everything together and submitted, someone more technologically savvy could probably do it in 45 minutes.

Loan Officer: Jeremy Essner

NMLS# 1520515

5 out of 5 Stars
Would Recommend

Our entire team made this home-buying experience as stress-free and painless as possible. This is my second house, and by far more easily executed than before.

Loan Officer: Taylor Clark

NMLS# 1124030

4 out of 5 Stars
Would Recommend

Loan Officer: Patrick Richardson

NMLS# 1154233

5 out of 5 Stars
Would Recommend

This was our third time purchasing a home. Thanks to Josh and United Home Loans, it was by far the easiest.. From the pre-approval, to the closing, Josh and Susan kept us informed during the entire process - even with our endless questions. We compared rates and were pleasantly pleased with what we were offered by VUHL. We would (and have) recommend Josh & Veterans United to our fellow Veterans. Thank you!

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

This is the third time working with Veterans United. Every requirement was handled with professional details.

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend

Veterans United has a great team of people who care about helping you achieve your goals.

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend

Loan Officer: Rick Bridgman

NMLS# 98981

5 out of 5 Stars
Would Recommend

Loan Officer: Katie Hayes

NMLS# 943102

4 out of 5 Stars
Would Recommend

Loan Officer: Shane Bowlen

NMLS# 1448232

5 out of 5 Stars
Would Recommend
Photo submission from Kevin F.

Didn't have any problems that they didn't help me with or any unanswered questions.

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend

My team stayed with me through some difficult times. Always upbeat and professional.

Loan Officer: Jess Vomund

NMLS# 979223

5 out of 5 Stars
Would Recommend

Veterans United is the mortgage lender for all military and veterans.

Branch Manager: Kelly Stephens

NMLS# 58755

4.5 out of 5 Stars
Would Recommend

Dave and his team did an outstanding job for us. They were patient and thorough in explaining each step of the transaction which took all the stress away. Thanks for a job VERY well done!

Sr. Production Lead: Dave Munns

NMLS# 859838

5 out of 5 Stars
Would Recommend

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Dycus

NMLS# 1128622

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See all 142,901 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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