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“Truly Remarkable Service”
Veterans United was honored to help U.S. Marine and paralympic athlete Omar Bermejo secure his new home. See more stories like Omar's at InsideVU→
95,170 Total Customer Reviews
97.7% Would Recommend VU to Friends and Family
4.7 out of 5 Average Satisfaction Rating
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Reviews Breakdown

5
81,054
4
11,116
3
1,694
2
751
1
555

Showing all 12,873 Air Force service member reviews

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5 out of 5 Stars
Would Recommend

Veterans United truly cares about our Veterans and they have made the home buying service much more smoother than other lenders simply because Veterans trust vets will take care of them.

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

Nick and Kayla are the best. They took the time to help me at every step. They kept positive and kept me appraised of all that was happening. Buying a home in Idaho was just a dream for me and my family. Nick and Kayla made that happen. Even when I thought it wouldn't. I will be forever grateful for their efforts.

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

Thank you Scott Beasley for making my first home buying experience care free and easy

Loan Officer: Scott Beasley

NMLS# 1249858

5 out of 5 Stars
Would Recommend

Branch Manager: Grant Schneider

NMLS# 252034

5 out of 5 Stars
Would Recommend

the process was very easy and the To Do list was extremely helpful to keep me on track.

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend
Nathan M

Shannon, Emilee, and our agent Lisa were absolutely wonderful. Couldn't have had a better experience. Thank you!

Loan Officer: Shannon Matlack

NMLS# 982020

5 out of 5 Stars
Would Recommend

Loan Officer: Nate Cain

NMLS# 1084924

5 out of 5 Stars
Would Recommend

Thank you for the great service!

Loan Officer: Suzanne McClain

NMLS# 459155

3.5 out of 5 Stars

If I'm being honest I would recommend them, but I would also tell fellow veterans to compare similar companies or institutions who do va home loans, I found my closing costs to be insane, So I would recommend others to shop around before making the decision.

Loan Officer: Tyler Sadich

NMLS# 393144

5 out of 5 Stars
Would Recommend

Veterans United are truly there for the military. Their processes are streamlined & easy to understand. We really appreciated the minimum paperwork & how they make everything available online. One of the best things were the "To-Do" lists were also extremely helpful.

Loan Officer: Jake Faerber

NMLS# 838645

4.5 out of 5 Stars
Would Recommend

Loan Officer: Gerrit Hane

NMLS# 1002285

5 out of 5 Stars
Would Recommend

Derek Buhr was incredibly helpful! He was always available when I wanted him and answered with succinct and accurate information. Great experience because of him.

Loan Officer: Derek Buhr

NMLS# 1525076

5 out of 5 Stars
Would Recommend

Loan Officer: Cindy Woodham

NMLS# 193414

3 out of 5 Stars
Would Recommend

Loan Officer: Damien Shafer

NMLS# 449799

4 out of 5 Stars
Would Recommend

Loan Officer: Stuart Timmerman Waters

NMLS# 1085398

5 out of 5 Stars
Would Recommend

Ben Choi and team did and outstanding job throughout the entire process. Very happy with Veterans United.

Loan Officer: Ben Choi

NMLS# 47882

5 out of 5 Stars
Would Recommend
Robert P

Outstanding experience. This was my second home purchase with Veterans United and the team has
not missed a step. Outstanding support from Garrett and Alison. Basically hassle free.

Loan Officer: Garrett Holzum

NMLS# 1104071

0.5 out of 5 Stars

Our loan officer started off professional and courteous. The overall experience was poor and we would of never gone with VU if we would of known our loan officer would of allowed her personal evaluation of us to affect closing.

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend

Loan Officer: Andrea Thames

NMLS# 1145502

5 out of 5 Stars
Would Recommend

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend

Competent, confident, trustworthy!

Branch Manager: Michelle Dapkus

NMLS# 1237812

1.5 out of 5 Stars

Several documents were asked for repeatedly. Others were not explained properly. The lady we dealt with would ask that something be sent immediately then she would be out of the office the rest of the afternoon. Very picky and demanding. Did not trust anything we sent. Threatened more than once that if something wasn't completed that our closing would be delayed. Only notified of official closing date one day before and then still asking more documents be sent right down to the wire.I at 66 was a nervous wreck every time I saw a message from the E. O. Lady?

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Lucas

NMLS# 43401

4 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

It was very easy to complete. The tram was very helpful.

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

4.5 out of 5 Stars
Would Recommend
Michael T

Thank you, Aaron, for all the work you put into us closing on our house in Tucson, Arizona. Like buying any big purchase, there were a few small issues, but they were handled quickly. My family was on the road for 2 1/2 months visiting family in California, Oregon, Washington, Idaho and North Dakota. They are happy to be in our new home and ready to get settled down. With me being stationed in South Korea the time and day differences made for some early mornings and late night, but thank goodness for e-mail. We just wanted to say thank you again for helping us get our beautiful home.

Loan Officer: Aaron Hayes

NMLS# 1144691

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Dianics

NMLS# 910759

4.5 out of 5 Stars
Would Recommend

Loan Officer: Danny Kliethermes

NMLS# 996807

4 out of 5 Stars
Would Recommend

There was ALWAYS someone to answer questions or address concerns

Loan Officer: Ryan Keating

NMLS# 394036

5 out of 5 Stars
Would Recommend

Loan Officer: Will Lewis

NMLS# 187652

4 out of 5 Stars
Would Recommend

being a first time home buyer I would have liked more verbal contact and understanding of the complete home buying process,

Loan Officer: Jon Abernathy

NMLS# 49695

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See all 95,170 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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