I have used Veterans United twice. They make a very stressful process minimally stressful! I love this company so much. My loan specialist both times was Ginny. She is a gem! Thank you!
They was so patient and helpful at any time at any time I need them an Mr Paul was so amazing to work with thank you
Seamless service. Made the entire process easy to follow and convinent! To-do lists was helpful to prepare me for everything that'd be needed!
Jon and Kyle were excellent. They stayed in communication without being overbearing, were quick to respond to questions and requests, and made sure I was tracking all the things I needed to ensure an easy closing.
Brett did everything in his power to make sure this difficult process went as smoothly as possible, and I appreciate that
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Zach was very accommodating and answered all of our questions! He understood our situation and went right to work on it.This was our third time doing business with Veterans United and we will continue to tell our friends and family how you work so hard to meet our needs. Thank you all we do appreciate all of you!
My loan officer (Kelsey) and loan coordinator (Natalie) were amazing! They worked relentlessly to help me convert my construction loan to a VA. Moreover, my loan was for a relatively low amount, but no one would have known otherwise based on the attention and care that Kelsey and Natalie provided!
Wyatt was absolutely fantastic in making this process smooth and easy. We had zero issues and he was able to answer any questions a first time home buyer would have. I’ve already been letting others I know that might be interested in buying a home to reach out to veterans united
Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.
The process was smooth and much easier than I expected as a first-time homebuyer. Phil and the team were readily available to answer any questions I had and did an amazing job!
The entire team was phenomenal. Having the ability to reach out and talk to anyone needed at any given time was immensely helpful.
Things at times were exciting, and at times challenging, Dustin and Dika were incredible through the process.
I received excellent results from a well groomed team
Pre approval process was great. However, once the mortgage approval began, communication was practically non existent. Information sent was overlooked and had to reinforce to team to actually look at the documents actually sent. Total communication failure!
Response from Veterans United
Hi Robert,
Thank you for sharing your feedback. I'm sorry to hear your experience changed once you moved from preapproval into the mortgage process. While it's great to hear the beginning of your journey went well, I understand how frustrating it must have been to feel your documentation was overlooked and that communication declined when you needed it most.
We appreciate you bringing these concerns to our attention, as this is not the level of service we strive to provide. If you would like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Everyone made the process so easy and worry free. Very pleasant experience
Chace, Anthony, Maria, Steph and the whole team were extraordinary. Chace and Anthony communicated with us throughout the entire building process and made our home buying process very smooth. We’re very happy that we chose Veterans United.
Phenomenal experience working with VU! Everyone I worked with was very clear, concise, and courteous. Shoutout to Alyssa A. And Kyle R. For getting us to the finish line on time and answering all of our questions. 10/10 would recommend.
The team from Veterans United was incredible from start to finish! Everyone was friendly, patient, and patient. Every question was answered immediately and every piece of information was shared and explained thoroughly. Using the VU website to process everything made it super simple and almost effortless! We would recommend VU to anyone and everyone without hesitation.
