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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

108,479

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
92,832
4
12,329
3
1,862
2
833
1
623

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5 out of 5 Stars
Would Recommend

very helpful and always answered all the questions i had

Loan Officer: Taurean Williams

NMLS# 1599236

5 out of 5 Stars
Would Recommend

Everyone was terrific and whole process was well coordinated. Easiest closing we ever had.

Loan Officer: John Stockstill

NMLS# 1373137

5 out of 5 Stars
Would Recommend

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend

From the first phone call to get my information, to the last day of closing, my Veterans United team made my whole home buying experience a great one. It did not feel like a stressful process at all but rather an enjoyable and excitable feeling all the way through.

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars
Would Recommend

Taylor Clark and Jackie Cox are the best

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend
Photo submission from Wayne F.

Derek Russell's team is the best. They were on top of the process throughout and were always available for questions that we had no matter how small or big. When we called, they would always get back to us in a matter of minutes not hours.

Loan Officer: Derek Russell

NMLS# 310095

4.5 out of 5 Stars
Would Recommend

Neal stuck with us through a very difficult loan process.

Loan Officer: Neal Roeder

NMLS# 35339

5 out of 5 Stars
Would Recommend

Several of my family members have used VU & we have all had great experiences!

Loan Officer: Shannon Matlack

NMLS# 982020

5 out of 5 Stars
Would Recommend

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend

Very customer friendly. Provided great resources from the beginning on the home buying experience.

Loan Officer: Ashley Cook

NMLS# 1106948

5 out of 5 Stars
Would Recommend

fast, professional, made sure everything went smoothly

Loan Officer: Tyler Billington

NMLS# 361376

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Khederian

NMLS# 1018475

4.5 out of 5 Stars
Would Recommend

The single thing that made this happen was , Bobbie Hartfords determination to help for a year.

Loan Officer: Morgunn Skipworth

NMLS# 1127375

5 out of 5 Stars
Would Recommend

Excellent customer service and expert help getting my VA loan accomplished.

Loan Officer: Clay Rose

NMLS# 1126163

5 out of 5 Stars
Would Recommend

Everyone was very helpful and it only took 25 days to close!! Brennan was great!!

Loan Officer: Brennan VanMatre

NMLS# 1117857

5 out of 5 Stars
Would Recommend

Michael Anderson was awesome! I would definitely work with him again personally in future home decisions.

Production Manager: Michael Anderson

NMLS# 399792

4.5 out of 5 Stars
Would Recommend
Photo submission from Tyrez T.

With the digital upload and signing of documents, the whole process was very stream-lined and easy to maneuver. Every step was laid out and I didn't have to wonder what was next. The education section on the website gave me great insight into what needs to be done next and where I need to go. Overall I had a great experience working with Veterans United!

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

Working with Jessica Fitzgerald made the home buying process so easy!

Loan Officer: Jessica Fitzgerald

NMLS# 1406881

5 out of 5 Stars
Would Recommend

Very easy to wotk with, and always available to answer questions

Loan Officer: Jill Kyle

NMLS# 1599106

5 out of 5 Stars
Would Recommend

Very smooth process

Loan Officer: Ashley Cook

NMLS# 1106948

2.5 out of 5 Stars

This was the most difficult loan experience ever.

Loan Officer: Jason Windsor

NMLS# 1206740

5 out of 5 Stars
Would Recommend

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

Jon Behan was very helpful and wonderful to work with. We thank him for making this long process a whole lot easier for us! He made working with Veterans United worth while!

Loan Officer: Juliana Francisco

NMLS# 1126762

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Torres

NMLS# 1094594

5 out of 5 Stars
Would Recommend

Everything was easy to do and kept on track for closing.

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

Loan Officer: Marcus Jones

NMLS# 1312398

5 out of 5 Stars
Would Recommend

Loan Officer: Neal Roeder

NMLS# 35339

5 out of 5 Stars
Would Recommend
Nathan M

Shannon, Emilee, and our agent Lisa were absolutely wonderful. Couldn't have had a better experience. Thank you!

Loan Officer: Shannon Matlack

NMLS# 982020

3 out of 5 Stars

Loan Officer: Brad Cone

NMLS# 836930

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars

In this section, I would like to call out Justis Kemp in a very positive manner. Justis is a very energetic, engaging, very educated, emphatic, and proactive professional!!Without a doubt, my family and I are very appreciative of her efforts In every stage of the process! Professionally speaking, Justis is an immense asset to Veterans United and I foresee nothing but the sky being the limit for her.Kudos again, a great job!

Loan Officer: Anna Denietolis

NMLS# 1076832

5 out of 5 Stars
Would Recommend

Branch Manager: Shannon Workman

NMLS# 213668

4 out of 5 Stars
Would Recommend

Loan Officer: Kris Ball

NMLS# 1373481

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See all 108,479 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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