As close as possible to having a local office to visit through this process. Very professional. Quick responses. Made it so much easier than we feared it would be!
Veterans United was amazing from start to finish. The entire team we dealt with, Nick, Sam and Nicole, were outstanding professionals. The process was so smooth and seamless. I highly recommend them.
Emmett and the whole team have been amazing!! They have been so kind, helpful, knowledgeable, proactive, informative, and a pleasure to work with!
They made the process easy for a first time buyer
My experience with Veteran's United started out great, however, by the time that I reached closing I was within a hair's breadth of walking away to find another lender. The communication with Britany went downhill and it started when I was trying to submit the FSBO contract. I accidentally had sent it to a family member instead of Britany, of which the mistake was not caught until a few days later, however, it could have been caught sooner if Britany had followed through on calling me when she was supposed to therefore this caused my interest rate to be pushed out an entire week because Britany had gone out of town. I had sent several emails requesting that Britany contact me for various things in regarding the loan, however, I never received a call from her directly. Rather I would receive a random call from the concierge or her 2nd; if that even happened. To wrap things up, there was no conversation to go over the closing paperwork. Documents would just be sent to me via the portal with zero explanation. One of these being for me to sign declining the Energy Efficiency funds. There was no communication with me as to why I had been declined and it was not until I actually got Britany on the phone and she did some digging that I actually could qualify for EEM, and just needed to send additional documents on what I was going to be having done. Even to this end, there was no follow-up on the amount that I would be approved for and I did not know what that was until I went to closing. As for the closing documents, the first time I had received them my middle name had been misspelled, to which I had caught the night prior and told the office. A corrected version was sent to me to be signed, however, this corrected version did not make it to the title agency which caused me to go back to have the paperwork re-signed. There was zero communication on my needing to go to closing with a check or cash to pay my end of the closing costs. Granted this partially falls on me for not having read the documents fully, however, the VU is not blameless as there typically is a conversation between the lender and their client to ensure there are no discrepancies prior to going to closing.Overall, I would not recommend Veteran's United which is sad as this is the lender that helped a family member with buying their home and they had the exact opposite experience. I would re-think the business model and remove the redundant positions. There does not need to be 3+ people reaching out for one loan. If there is a member out, then the loan officer should be reaching out, not another stranger.
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I had the wonderful opportunity to work with Stephen for about eight months, and I couldn't be more thrilled with the experience! Although I've purchased homes and used VA loans before, having Stephen as my loan officer truly set this experience apart. His blend of genuine care and professional expertise made all the difference during what was sometimes a challenging and emotional journey for us.Stephen's thoughtful check-ins and clear explanations were incredibly reassuring. His authentic empathy shone through at every step, making us feel supported and understood. Because of him, we are excited to recommend Veteran's United to family and friends—we are truly thankful for Stephen!A heartfelt shout-out to the entire team, especially Aldin S and Max, whose kindness and assistance were a joy. I will genuinely miss our interactions with the VU team. Wishing everyone all the best, with a special cherry on top for Stephen! He absolutely deserves a promotion for the outstanding work he does!
A smooth process with no hiccups
Ryan K. was amazing throughout the whole process he was always reachable, patient, fast processing, extremely knowledgeable and professional. Also his team was very supportive. I had a great experience and I will definitely refer others and come back when ready for a second property.
Ken, Natalie, and team went above and beyond, after I asked them to get involved midstream of my mortgage. They went from the starting point of the mortgage to a conditional approval within about a 72hr window and had us at the clear to close within a day of the conditions being resolved.
The whole process was very smooth. Really enjoyed working directly with Alex. The whole team was great.
Want to thank you and your team for a very smooth experience. Already recommended you!
Everyone is so friendly and helpful. The process was made smooth and easy. Not a single complaint from me
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Everyone checked in with me regularly, and they encouraged me to ask questions. There was never a moment I was not feeling like I was being heard. Everyone was patient and respectful. I was nervous, seeing that I am a first timer. The process was smooth and painless!
Danny, Alyssa, and the entire Veterans United team were very responsive and professional throughout our home buying process. I highly recommend their team!
The entire staff is amazing my entire process was seemless and stress free
Best decision ever made. I was scrolling FB and Veterans United popped up and I was passing time anyway however I thought I may consider relocating in the near future. So I was checking the site out and answered a few questions and that became the best experience of purchasing a house you cannot imagine. At the time I was curious how much I qualified for in case I decided to make the move, so about six months went by and I had a contact in an email Veterans United had sent when I had inquired when I was curious. I had kinda been looking at property and houses so I contacted Veterans United and they assigned a team to help walk me through the purchasing process and insured me if I need anything give them a call. When I called if they did not answer, within 15 minutes they would have called me back. The greatest part was the team they assigned to you is who dealt with you all the way through the process, so same contacts same person (not a different person) every call. The purchase, financing, insurance even the movers they had access to. I was so smooth and so effortless the felt more like friends than someone you was doing business with. Very personal and responsive in every way. I highly recommend and have shared my experince with numerous friends and family. They support everyone not only Veterans.
Very friendly. I think there were a couple communication gaps in the process. However, they were committed to completing the process and seeing everything done right.
