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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

124,064

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
106,621
4
13,771
3
2,039
2
931
1
702

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Showing all 17,788 Air Force service member reviews

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4.5 out of 5 Stars
Would Recommend

Jared Albach and Kim McCollum were so helpful and patience with me .

Loan Officer: Jared Albach

NMLS# 1279680

5 out of 5 Stars
Would Recommend

Loan Officer: Matt McDaniel

NMLS# 338093

4.5 out of 5 Stars
Would Recommend

Loan Officer: Matt Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
Would Recommend

Shannon, Sheri and Molly were a pleasure to work with, and I would recommend them to all my family and friends.

Loan Officer: Shannon Matlack

NMLS# 982020

5 out of 5 Stars
Would Recommend
Photo submission from Andrea L.

Home buying is stressful and confusing for anyone, but VU made the process easy to understand. I received a call as soon as I sent in my application. I am truly pleased by the quick responses and paperwork process.

Loan Officer: Philip Hojnowski

NMLS# 1254234

5 out of 5 Stars
Would Recommend

This process was the so much easier than I thought it would be. They made it easy from start to finish.

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend

Loan Officer: Terry Roberts

NMLS# 397987

0.5 out of 5 Stars

Overpaid on loan. I did not get numbers on closing until I had to go to Katie’s supervisors

Response from Veterans United

Hi Ricardo, thank you for your open feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our detailed explanation of the closing process has help you gain knowledge on this issue.

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Cowan

NMLS# 1599553

5 out of 5 Stars
Would Recommend

Loan Officer: Justin Keith

NMLS# 1563990

5 out of 5 Stars
Would Recommend

The entire process was smooth from start to finish. This is my second time working with Veterans United and the service has always been exceptional! Thank you for what you do for those who are serving or have served!

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

Veterans United made a very complicated process seem very easy. From pre-approval to closing everything went smoother than I expected.

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend

I was recommended from a buddy, I will certainly do the same and pass my positive experience forward.

Loan Officer: Winsor Cooper

NMLS# 317950

5 out of 5 Stars
Would Recommend

Loan Officer: Erich Arvidson

NMLS# 1121309

5 out of 5 Stars
Would Recommend

I don't think it possible to have better service from your staff and I thank you for the prompt attention when I needed help.

Loan Officer: Adam Underwood

NMLS# 398146

5 out of 5 Stars
Would Recommend
Photo submission from Gregory P.

Daniel Lowes was fantastic! I would ask him a question after-hours and he would go back in the office to get me the answer. What a great guy to work with! Easy to work with from start to finish. Thank you so much!!

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
Would Recommend

Loan Officer: Harris Giger

NMLS# 943094

4.5 out of 5 Stars
Would Recommend

Veterans united helped make my home buying experience easy. My wife was able to close on our new home and received keys, while I was deployed.

Loan Officer: Jake Ford

NMLS# 1599245

5 out of 5 Stars
Would Recommend

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend

Loan Officer: Will McCullah

NMLS# 42406

5 out of 5 Stars
Would Recommend

The team was excellent. They stayed on top of everything and were friendly and professional.

Loan Officer: Jake Kraft

NMLS# 1223553

5 out of 5 Stars
Would Recommend

Everyone went over an beyond the call of duty!! Just outstanding

Loan Officer: George Eastergard

NMLS# 1446649

4 out of 5 Stars
Would Recommend

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Damien and Crystal were wonderful to work with. They were always available to answer my questions!!

Loan Officer: Damien Shafer

NMLS# 449799

5 out of 5 Stars
Would Recommend
Photo submission from Narciso T.

Our Veterans United Team was superior in customer service. Above all, their communication was exceptional; we received immediate responses to our inquiries. They constantly updated us on the status of the buying process and kept us apprised of progress.

Loan Officer: Ben Choi

NMLS# 47882

4 out of 5 Stars
Would Recommend

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend

Loan Officer: Lee Sattler

NMLS# 834004

5 out of 5 Stars
Would Recommend

I have actually already recommended them to a friend.

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
Would Recommend

Pleasant experience for a usually unpleasant activity ( getting a home loan ).

Loan Officer: Jeff Fox

NMLS# 1599115

4.5 out of 5 Stars
Would Recommend

Loan Officer: Dave Michaud

NMLS# 69775

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See all 124,064 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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