I always felt it took forever to get ahold of my loan officer. For the amount of money on the hook reaching your loan officer (whom the entire VU team would refer you too for any technical questions) was like inquiring and getting an answer (MAYBE) in 7 days. My realtor believed that she was extremely difficult to reach (given the magnitude of lending in a large home purchase). When purchasing my first home, my loan officer was always available but I went against my better judgement off a referral to use VU instead. It took up until my closing time to get changes to final disclosure typos fixed (requested in first of three loan disclosures). The loan officer was impossible to get ahold of by myself, my realtor and title attorney at closing to address a wire discrepancy.All around my VU experience was subpar.
Response from Veterans United
Hey Joshua,
Thank you for sharing your experience. I’m very sorry to hear how frustrating the communication throughout your loan process felt, especially during such a significant purchase. Buying a home should come with clear guidance and timely responses, and I can understand how stressful it would be to feel like you were struggling to get answers when important questions came up.
I’m also sorry to hear about the delays surrounding the Closing Disclosure corrections and the difficulty reaching someone during the final stages of closing. Situations involving document updates and funding details are understandably time-sensitive, and I can appreciate how concerning that experience must have been for both you and the professionals working alongside you.
While I’m glad your loan ultimately closed, I understand why the overall experience left you disappointed. Your feedback is important, and I’d appreciate the opportunity to learn more about what happened. If you’re open to speaking further, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Veterans United has gone above assisting me in this home buying journey
The home buying process with your team was beyond outstanding. Shannon called when I myself thought nothing could be done or possible. Within a couple of days I was pre-approved for a mortgage and began the home search. My brother and his wife then decided to sell this home I have been renting in for 16 years to myself. The process finished Mar 30.It was amazing what your team helped do for me. I will always be truly greatful and recommend your company to veterans I come across who may be searching for a home.Sincerely,
Vanessa Kitty
Your entire team was fantastic from start to finish on our home mortgage!
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Jon and his team made the whole process as easy as can be. They were always upbeat and prompt.
Bill isn’t human. This process was so easy and nothing like I’ve ever heard about getting mortgages. Very simple, informative, straight to the point. Will recommend to everyone!
Everyone who helped me throughout the process, called to check in or give reminders of next steps, really cared about me, and my experience! It's a great thing you do, especially for women and veterans, who just want their forever home! Sean and Randy stick out as top contacts, patient even when I was not! Thank you all, very much!
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Everyone was extremely helpful and the process was seamless.
, Mike was always available for my questions and responded in a timely manner to my emails and texts
