Levi and Markita were wonderful to work with, they took great care of my client!
Awesome to work with!
The entire effort of the team, especially Taylor and Mark, was stupendous! At every task or question I had, they were immediately responsive throughout every phase.
My experience with Veteran's United started out great, however, by the time that I reached closing I was within a hair's breadth of walking away to find another lender. The communication with Britany went downhill and it started when I was trying to submit the FSBO contract. I accidentally had sent it to a family member instead of Britany, of which the mistake was not caught until a few days later, however, it could have been caught sooner if Britany had followed through on calling me when she was supposed to therefore this caused my interest rate to be pushed out an entire week because Britany had gone out of town. I had sent several emails requesting that Britany contact me for various things in regarding the loan, however, I never received a call from her directly. Rather I would receive a random call from the concierge or her 2nd; if that even happened. To wrap things up, there was no conversation to go over the closing paperwork. Documents would just be sent to me via the portal with zero explanation. One of these being for me to sign declining the Energy Efficiency funds. There was no communication with me as to why I had been declined and it was not until I actually got Britany on the phone and she did some digging that I actually could qualify for EEM, and just needed to send additional documents on what I was going to be having done. Even to this end, there was no follow-up on the amount that I would be approved for and I did not know what that was until I went to closing. As for the closing documents, the first time I had received them my middle name had been misspelled, to which I had caught the night prior and told the office. A corrected version was sent to me to be signed, however, this corrected version did not make it to the title agency which caused me to go back to have the paperwork re-signed. There was zero communication on my needing to go to closing with a check or cash to pay my end of the closing costs. Granted this partially falls on me for not having read the documents fully, however, the VU is not blameless as there typically is a conversation between the lender and their client to ensure there are no discrepancies prior to going to closing.Overall, I would not recommend Veteran's United which is sad as this is the lender that helped a family member with buying their home and they had the exact opposite experience. I would re-think the business model and remove the redundant positions. There does not need to be 3+ people reaching out for one loan. If there is a member out, then the loan officer should be reaching out, not another stranger.
Response from Veterans United
Hi Danielle,
I'm sorry to hear that what started as a positive experience became so frustrating. Buying a home is a big milestone, and the last thing you should feel is left in the dark about important details along the way. I can understand how discouraging it must have been to struggle with communication and face unexpected challenges so close to closing. I appreciate you taking the time to share your experience, especially the concerns surrounding the EEM funds and closing documents. I know this wasn't the experience you had hoped for, and I'd really appreciate the chance to learn more about what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Use this company. Second home I purchase with Veterans United, and the results were the same. All of the help I needed and a speedy process. I love these people. We are a newly wed couple, and are also expecting a child. Thank you VU Team for helping us get our family home!
Veterans united was great. My loan officer Tyler and the rest of his team were a tremendous help to me during the process. They made it as smooth and easy as possible for me to buy my home. They were also kind enough to even send me a house warming gift. I hope I can work with Tyler and his team again in the future.
Jerry, Jeffrey and everyone else on the team were fantastic! Really made the home buying process super smooth and made everything make sense to me. It was my first time buying a home and they helped ease the nerves of it.
Mike Smith and his team were very easy to work with and I would recommend anyone to buy with him
Nick was outstanding with everything
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I was really nervous about going through the home buying process at the beginning. I nearly talked myself out of my decision. However, the professionalism and proficiency of which Veteran's United team exhibited helped put my mind at ease! Lots of love to those Ladies and Gents!
I had no surprises during the process. The team I worked with explained the process and timeline clearly and kept me informed. I have am very happy with the team that I worked with.
Scott Hutto and Neisha White with VU were a pleasure to work with! From day one, all questions, comments, or concerns were answered. I could not have asked for a more professional, hardworking, and honest team. I 100% recommend the Veterans United team to any active, separated, or retired military personnel.
Overall, I had a great experience with Veterans United. The process was smooth and well organized from beginning to end. The team was professional, responsive, and kept me informed throughout each step of the loan process. Whenever I had questions, they were available and provided clear answers. I appreciated their knowledge of the VA loan process and the support they provided all the way through closing. I would definitely recommend Veterans United to other Veterans looking to purchase a home.
The veterans united team was amazing. Montgomery was exceptional. Thanks for everything!
