For 2 and a half years I’ve been working with Tyson Smith, and after I went under contract the rest of the team came in to work the home stretch. Joedi made sure I have information I needed to get home life set up before even closing. Kayla was good to work with as well. She made sure I had the paperwork I needed to get signed and back. There is a thank you for all the behind the scenes work and those people. Last is my realtor in Wichita, thank you to Catalina. Tyson and Catalina is who I worked with most, y'all deserve special thank you because you were extra patient and allowed me to build trust which is no easy task. Thanks to the team behind the scenes as well
Clay, Kara were very patient and walked through the process, very professional and personable
Alan and his team were great; communicative, quick to respond, fantastic to work with. I would work with him and his team again in a heartbeat.Underwriting and the backend turned what should have been a 4-6 week simple refinance in to a 3 month drawn out affair. Paperwork was wrong on multiple occasions and it took 3 signing attempts to get it done, because names were wrong on official paperwork.I was happy with our overall price and where we ended up, but the fees were considerably higher than competing companies.
Response from Veterans United
Hey Steven,
Thank you for sharing both the good and the frustrating parts of your experience. I’m glad Alan and his team provided the communication and responsiveness you deserved, and that you were ultimately happy with where your refinance landed.
At the same time, I’m sorry the process took much longer than expected and required multiple signing attempts due to issues with the paperwork. I can understand how frustrating that would be, especially after an otherwise positive experience with your loan team. I also appreciate your candid feedback about the fees.
If you’d like to discuss any of these concerns further, please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Craig, Doug, Chris and everyone we spoke to and helped us throughout our home buying process were an amazing crew of professionals. They answered every question I had along the way, anytime we needed those questions answered and were always communicating with us about next steps and anything that was needed. 10/10 crew!
Wonderful team that answered all my questions quickly. Easy to communicate with and also was flexible with my late shift work style. Would highly recommend Madison and Rachel.
Veterans United commercials honestly do not do it justice. It's is everything they say and more. I couldn't be any happier with Veterans United and the staff working on the loan. Thank you all from the bottom of my heart.
Every member of the team was great and very professional. I will use veterans United for every home I buy going forward. Both Michael and Mike were great made this whole process super smooth.
Excellent team work
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Buying a home from Italy could have been a stressful experience, but Danny Kliethermes and Anna Barton made the entire process seamless. Their response times were incredibly fast, and they always took the time to answer every question I had. Even when I felt like I was asking a silly question, they reassured me that there are no dumb questions when buying a home, especially through Veterans United.Danny and Anna were professional, knowledgeable, and genuinely cared about making sure I understood each step of the process. Thanks to their guidance and support, purchasing our home from overseas was far easier than I ever expected. I couldn't be happier with the experience and would highly recommend both of them and Veterans United to anyone looking to buy a home.
Seamless process, excellent communication
Jerry and the team were great. We were first time home buyers. He answered all of our questions.
The team was amazing! Quick and responsive to every question or ask of them. Closed earlier than originally planned!!
Overall the experience was very good. The staff is very helpful.
I had an amazing experience with the Veterans United team…at first I wasn’t even sure if I was going to be able to get a house but they helped me pick up my credit score right to closing…It’s a scary process but they made me feel more at ease through the process. I appreciate all you have done for me…thank you so much for all your help in making my experience easy….
Jeff and his staff are very attention to detail and helped me in every way to get my house.
Team went above and beyond for my refinancing. The care and effort shown to make sure that both parties had a smooth transition was excellent. I appreciate all of the time and perseverance given to help me get through a very life altering situation and I am thankful I had such amazing people to assist. Thank you Horace and team.
Loving the new house! Great neighborhood. Very helpful throughout the process knowing I was in the process of moving states away!
I filled out rate reduction paperwork a month ago and have not heard anything about it nor can I find it online anymore.
Response from Veterans United
Hey Joshua,
I'm sorry to hear you've been waiting so long for an update on your rate reduction request. I understand how frustrating it must be to submit paperwork, not receive any communication, and then no longer see the information online.
I'd like the opportunity to look into this further. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so I can help connect you with the right team and get a status update.
Sincerely,
Claire S., Client Relations Manager
Made the whole process super easy. Not the first time I've dealt with Veterans united and have nothing negative to say. Amazing team!
