This was my first time buying a home. And working with veterans United was frustrating at times. There was a lot of times that I didn’t know what was going on and I couldn’t get a straight answer from them. Or if I had a question, it would be almost a full 24 hours until that question got answered for me. That was very frustrating because we were already on a timeline and I made them very aware of that timeline, for example towards the end, when I needed to know how much cash to close I needed. They were very hesitant and slow on getting me my closing disclosure with my cash to close on it, which I needed in order to submit a loan request from my TSP retirement plan. It was a three day struggle, trying to get the closing disclosure from them, which then caused us to be late in closing on the house and because we were late on closing on the house we needed to rent from the sellers until the time that we closed, there was a lot of good things that happened as well. I absolutely loved their attitudes about everything and how they did always have an answer for my questions.
The entire team was awesome!
Great customer service and guidance through the entire loan process.
Kept me informed throughout the whole process. I would use them again for my mortgage needs.
The process of buying a home was very overwhelming however Drew was always available and happy to help. He went above and beyond to put us at ease and kept very well informed.
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Taylor Deppe and the whole team were great!
I had a hard time qualifying at first. Veterans united closely watched my score until I was able to be approved. I was working with a another lender who couldn't get it done. Veterans had me closing within three weeks
Veterans United are just awesome. I knew I could reach my loan officer at any time. Since my military career, and exiting and now a 100% disabled veteran, there's a reason I've used these guys 3 times now over the last decade. These guys and gals are just an absolute pleasure to work with. I'm so happy they helped me finalize on forever home.
The process was smooth and everyone was professional
Excellent Excellent service. Kenny along with his team were outstanding, love them. We put them in a short turnaround situation and they excelled. So very elated to have worked with them
Mr. Scott and his team were amazing. We’re first time home buyers and we felt they really tried to work all our needs.
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Josh was so helpful in this process that I never had doubts from offering to close! Thanks so much for his help!
