Smooth, check lists and all questions answered. Outstanding service and excellent communication with all of my Team members!
Kim and her team went to bat for me 100% and they will never know how much I truly appreciate them!!
Up until the Friday before we closed (closed on the following Monday) everything seemed to be going well. Then, I dont know what happened or who screwed the pooch, but someone messed up big! We were supposed to walk away from closing with $75.. no big deal there, but then, because someone could not read a contract, we were asked to come up with $11k to bring to closing, we found out the $11k number the morning of closing. The sellers had already pre-signed. This was the most stressful event of our move. We were teetering on breach of contract because of you guys. The only way out to close was to get a $5k lender credit (should have been all of it due to your mistake) and my agent ( a personal friend) had to sacrifice her commission to get the new closing day numbers to line up. I'll now be cutting her a check from the sale of our old home to help fix your mistake. And on top of this.. I was told my first payment is due less than a month after we closed, originally my first payment was due to be December 1st. Short of you finding a way to fix this, not only would I not recommend you, I would adamantly warn people about you.Now that that was said, Arlo and Lexie were GREAT. Easy to work with, decent on the communication and very clear on what they needed.
Response from Veterans United
Hi Donald,
I can only imagine how stressful it must have been to face such a significant change in your closing costs at the last minute, especially when you were expecting everything to be ready to go. Closing on a home should be an exciting milestone, and I'm sorry that unexpected financial concerns and confusion surrounding your first payment overshadowed that experience.
I appreciate you taking the time to recognize Arlo and Lexie for their support and communication throughout the process. While I'm glad they made a positive impression, I understand that doesn't take away from the frustration you experienced at closing. Your concerns about the last-minute changes and the impact they had on everyone involved deserve a closer look.
I'd appreciate the opportunity to review what happened and discuss your concerns further. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. I hope we have the chance to better understand your experience.
Sincerely,
Claire S., Client Relations Manager
Jeremy was available to answer all of my many questions as a first time homebuyer. Extremely helpful and was able to calm my anxieties.
Joe and his whole team were wonderful! I would highly recommend them anytime! Thank you so much! We got our dream home!
We are first time homebuyers, the entire team from Erique to Chris to Lisa and Sabrie and everyone else has been so incredibly helpful throughout the entire process. They constantly checked in to make sure we understood the process and answered any questions we may have had. Buying a home is definitely not easy but the team with VU made it simple for us and took care of all the hard work. I would most definitely recommend VU and would work with them again in the future.
Working with our team and Veterans United was the smoothest and easiest part of the whole experience! Harley and Erin are amazing, they were there every step of the way and always had answers. We always knew exactly where we were at in the process. Thank you so much! We love working with you!!
Veterans United, specifically Reed and his team, were amazing! They answered any and all of my questions and worked with me to get the best possible rate, even in these economic times. I highly recommend them!
It was a great experience for first time buyers. Lot's of guidance and personal touches which we needed.
Ryan and Alison were helpful throughout the home buying process.
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Billy was always there to answer any and all questions my wife and I had. The entire team at VU was absolutely awesome to work with, I would recommend using VU 10/10 all of the time. Super super happy with our experience
Sam Carmack is the BEST Loan Officer. He’s attentive, knowledgeable, personable, and dedicated to his clients.
I had the best team to guide me through the homeownership process. They understood my circumstances and kept working with me to make sure I had a roof over my head. They were always available to answer my questions and kept me updated without making me feel worried. I am a proud homeowner due to their hard work. Thank you 🇺🇸
All good patient
Working with Jared was awesome. He always got back to me when I had a question and kept me informed throughout the process. I also really appreciated his low-pressure approach when we were first starting out.
