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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

252,463

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
192,109
4
47,957
3
7,807
2
2,463
1
2,127

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Showing all 591 Air Force service member reviews from New Mexico

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5 out of 5 Stars
Would Recommend

Loan Officer: Darus Brondel

NMLS# 1990186

5 out of 5 Stars
Would Recommend

The whole team at Veterans United from the loan consultant Patty King we originally worked with to Brianna Payne the Loan officer and Ryan Cuscaden the Loan Coordinator is spectacular! Patty worked closely with us to make sure we were able to get in position to get our home loan. She stayed in close communication which made the process quick. From there we worked with Brianna who helped tremendously with getting us the answers we needed, got our loan approved for the highest amount possible and still answers our questions now even after funding. Ryan made sure the underwriters were satisfied and stayed on top of everything. He was very efficient in answering calls and emails and had great communication with both me and the underwriters. After shopping around around a lender, Veterans United gave us the highest loan amount, gave the best benefits and perks and matched everything with exceptional customer service. I highly recommend Veterans United to any military family looking to buy a home!

Loan Officer: Brianna Payne

NMLS# 1992841

5 out of 5 Stars
Would Recommend

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

Loan Officer: Kayla Thoenen

NMLS# 1548073

5 out of 5 Stars
Would Recommend

Loan Officer: Zach Kieffer

NMLS# 1025330

5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

Loan Officer: Eli Ahn

NMLS# 1864503

5 out of 5 Stars
Would Recommend
Photo submission from Angel M.

What I really like about veterans United, is that they made a potentially stressful and arduous process seem so seamlessly easy! Veterans United was awesome, from start to finish! They kept me informed every step of the way, with texts, calls and emails! Thank you for making this experience so smooth!
Thank you so much for serving those who served!

Loan Officer: Steve Brockman

NMLS# 1435928

5 out of 5 Stars
Would Recommend

Great experience! The whole team was very communicative and helpful. The process was quick and the checklist system worked very well. A+ first homebuying experience!

Loan Officer: Fahad Abdul

NMLS# 1752836

5 out of 5 Stars
Would Recommend

Loan Officer: Justin Lucas

NMLS# 2026793

4.5 out of 5 Stars
Would Recommend

Thank you.

Loan Officer: Jake Cowan

NMLS# 1884436

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5 out of 5 Stars
Would Recommend

Loan Officer: Ross Deeken

NMLS# 1954658

5 out of 5 Stars
Would Recommend

John and his team were transparent in what was happening during the entire process. They kept up a proactive communication event though they were incredible busy with other loan. Also, Mallory Painter did an amazing job with keeping in touch and having fast replies for any questions or documents that I sent or needed.

Loan Officer: John Stockstill

NMLS# 1373137

5 out of 5 Stars
Would Recommend

Loan Officer: Hana Shehadeh

NMLS# 1709138

5 out of 5 Stars
Would Recommend

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars
Would Recommend

Loan Officer: Sydney McFall

NMLS# 1113548

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Bradley

NMLS# 1464173

5 out of 5 Stars
Would Recommend

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Brown

NMLS# 1493029

3.5 out of 5 Stars
Would Recommend

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend
Photo submission from Richard L.

Kevin did an outstanding job in getting the loan through and working with all involved. Thank you!

Loan Officer: Kevin Redmond

NMLS# 1721466

5 out of 5 Stars
Would Recommend

Loan Officer: Kimberly El-Darrat

NMLS# 1374293

2 out of 5 Stars

I'm a retired MSgt. Advice too fellow veterans find another lender. I caught my lender telling me a lie.

Response from Veterans United

Hi Antonio, it is important to us that we work hard to provide excellent service and we realize that the home buying process can become stressful at times. Being prompted to use technology for loading documentation can feel unusual when that is not your norm. Thank you for sharing your open and honest feedback. Our Client Advocate team will research your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service. Please reach out to us if you would like to discuss your experience further.

5 out of 5 Stars
Would Recommend

Loan Officer: Steve Brockman

NMLS# 1435928

5 out of 5 Stars
Would Recommend

Loan Officer: Lucas Hassemer

NMLS# 1630187

5 out of 5 Stars
Would Recommend

Loan Officer: Nyk Farris

NMLS# 1627933

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Bradley

NMLS# 1464173

4 out of 5 Stars
Would Recommend

Loan Officer: Brad Tweedy

NMLS# 1812017

More Reviews

See all 252,463 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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