Well Organized and Encouraging Teamwork. Supportive of the Veterans Individual needs in the process of purchasing a home.
This is the second time working with Veterans United for a VA loan and both times it was unbelievably smooth. The team is always polite, knowledgeable, and quick to respond. We look forward to working with VU in the future.
I didn’t have a consistent agent. I think I had like 5 people all together, some only assisting for a few days. Then they told me closing was going to be about $20k and it ended up being $46k. I mean they apparently do this for a living and they weren’t even close. To make it worse, they didn’t get the final numbers ready until the day before closing. That’s not okay. On top of that, I’m the one that had to tell them there was an issue with the numbers. This whole process was a joke.
Response from Veterans United
Hey Robert,
I’m really sorry to hear how difficult this process felt for you. Having several different people involved and then seeing your estimated closing costs change so dramatically would leave anyone frustrated, especially when the final numbers didn’t come together until the day before closing. You shouldn’t be the one catching issues or feeling unsure about what to expect, and I hate that this was your experience. I’d really like the chance for my team of advocates to look into what happened and talk through your concerns. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com whenever you’re ready.
The team that worked with us thru this process was outstanding. I have purchased many houses and this team was the best by far. Always available and always updated status. Great job guys
I had the pleasure of working with Amanada Lister and her team and they nailed it. I want to say to anyone that gets a chance to work with her, rest assure you're in great hands.
I could not have asked for a more fluent process. The knowledge and care this team provided is beyond anything expected. They truly care about the homeowners and want to give them the best experience!!!
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It was a great working with Scott and his team im securing my property. From the moment I reached out to Scott after another service member recommended me to Scott he was quick and make sure I understood every step of the process. The communication was perfect and I knew the Status of the loan thanks to Scott always keeping me informed. I will definitely recommend other Military friends to Scott and Veterans United. Thank you
Cameron Whittaker really was outstanding. He was extremely attentive and mindful of the stressors that come with buying a house.
I can't believe how easy it is to work with Veterans United. From day one to the final closing paperwork, the team was always available to answer any questions. Casey has a very understanding and effective team working with him. My closing was scheduled in record time.
Amazing service!! David and his whole team made the experience of buying our first home even sweeter. We truly couldn’t be happier! 10/10 would suggest Veterans United to anyone, especially David and his team!
You can tell Chris really cares about his customers and will do anything to make sure they feel comfortable. There was never an ounce of negativity and he always had clear answers to everything I asked. Loan officers, take notes!!The mortgage world would be a better place if everyone was like Chris! And his amazing team
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Outstanding customer service
Thank You Veterans United for all of the help in getting our family home!!
Very efficient. Used VU before and will again.
Amazing
