I am very grateful for the team that I had assisting me through my homeownership journey. Sheldon & Dustin made the process smooth & were very reliable. The communication between the entire team was amazing & I was kept in the loop every step of the way. I purchased my home while deployed during combat & they still made me feel at ease & educated/assured me throughout the entire ordeal. I used an online notary to appoint my power of attorney due to the lack of mailing capabilities at my location. My only reason for not making this a 10 out of 10 was due to my interest rate increase once I received my final closing disclosure. I was under the impression that my quoted rate was locked when it, in fact, was not. Either way, Sheldon reassured me that you "marry the home & date the rate" & that I can access the VA IRRRL in the future. I got preapproved early to gauge what I would be approved for & I was able to increase my preapproval amount after I paid some debt off. All in all, I am very pleased with being able to purchase my first home through Veterans United & I hope to work with Sheldon again in the future!
My team was wonderful and I couldn’t ask for a better team during my home buying process!!! Thank you all so much for everything. :)
Tim, Donna, and Ellie were awesome and can’t thank them enough for helping us buy our first home.
The whole process was very smooth. Really enjoyed working directly with Alex. The whole team was great.
I was recommended to Veterans United Home Loans by my brother who is also a veteran. My home ownership journey has been a very challenging one to say the least. But as soon as I signed up with Veterans United Home Loans, they walked me through the prequalification preapproval and approval steps. Justin and his team played an instrumental role and changing the lives and the lifestyle of my family. I couldn’t be more grateful!
Sam, Jasean, CJ, Chloe, and Cooper were all a pleasure to work with. They walked me through every part of the process and were always available when I reached out. I honestly couldn't have asked for a better team!
EVERYONE at VU was outstanding- however I would recommend taking another look at Van Lines as a VU recommended moving source. Pack out team was horrible and a lot of non replaceable antique items were destroyed in the move from careless packing even when told special care needed to be taken while packing. (Large claim submitted soon)
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Great and very welcoming team they made the whole process so easy to do!
I had the most pleasant home buying experience. I found the Vet United website user friendly. Tony, Tiffani, and Tandy were awesome. Thank you!
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
⭐⭐⭐⭐⭐I honestly cannot say enough amazing things about Drew Tillman! My wife and I were going through a military PCS move, and with such a limited amount of time to get everything figured out, buying a home could have easily been one of the most stressful experiences we've faced. Thankfully, having Drew as our mortgage loan officer made the entire process so much easier than we ever could have imagined.From the very beginning, Drew was incredibly professional, knowledgeable, patient, and dedicated to helping us. He took the time to answer our questions, explain everything clearly, and make sure we understood each step of the process. We never felt like we were just another loan application. He genuinely made us feel like helping our family was a priority.What impressed us the most was how quickly everything came together, especially considering the tight timeline we were working with because of my military relocation. Having someone who understands the importance of getting things done efficiently while still making sure everything is handled correctly made an incredible difference.Buying a home is a huge milestone, especially for my wife and me as we begin this new chapter of our lives, and we couldn't be more grateful for the role Drew played in making it happen.If you're looking for a mortgage loan officer who is dependable, hardworking, communicates well, and genuinely cares about the people he's helping, I cannot recommend Drew Tillman enough!Thank you again, Drew, for everything you did for my wife and me. We truly appreciate all your hard work and dedication. You helped turn what could have been an overwhelming experience into an exciting and memorable one, and we couldn't have asked for anyone better to help us through it!
VU was awesome! They helped us tremendously with getting our home! We would definitely recommend!
She was great
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Hope and Ryan were both so helpful and made the home buying process as pleasant as possible. They remained in good communication with us and were always quick to answer any questions we had or find answers for us. Also, the welcome box was such a sweet gesture!
I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.
Kayla Prewitt was outstanding and so was Mitch. I recommend your company to friends and family
Found out today that my Home insurance policy has not been paid. Not happy about that!! What happened after my refi??
Response from Veterans United
Hi Bill,
I understand why finding out your homeowners insurance hadn’t been paid after your refinance was frustrating, especially when it resulted in an unexpected out-of-pocket expense. I’m sorry for the frustration and confusion this caused.
I’m glad the payment situation has since been addressed, and I understand a member of our team is also connecting with you directly to help clear up the remaining questions. If there’s anything you’d still like my Client Advocate team to review, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com.
The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
