Communication was pretty good in the beginning and then died off a little after a while. Started getting wrong information and not in time to do anything about it. Found out bad info that impacts a lot of things, at closing. Bad info in the beginning cause me to have to pay more out of pocket ultimately increasing over cost, which defeats the purpose of going through VU because I was trying to save money utilizing my veteran status. My loan officer and his colleague were great and tried their best to fix setbacks.
Response from Veterans United
Hey Justin,
Thank you for sharing this feedback. I’m glad to hear things started off strong and that your loan officer and their colleague were supportive in trying to work through challenges along the way. That said, I’m really sorry to hear that communication declined and that you received incorrect or delayed information, especially when it impacted your costs at closing.
I can understand how frustrating it would be to feel like you were making decisions based on information that later changed, particularly when your goal was to save money using your veteran benefits. That kind of experience can feel discouraging, and I’m sorry for the impact it had on your overall process.
You deserve clear, timely, and accurate guidance from start to finish, and I’d really like the opportunity to take a closer look at what happened here, including how information was communicated and where things may have broken down.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Brandon and his team were absolutely fantastic! When the seller needed to change the closing date, they made what could have been a complicated or stress-inducing process smooth and stress-free. Thanks for helping us get into our dream home to start the next chapter of our lives together!
I have never worked with a more helpful and responsive team. Definitely not what I usually expect from a bank!
Veterans United was amazing, they did absolutely everything. It was very little stress for me, I would get emails and messages asking me to fill out paperwork that they had but really it was quite easy. They have an entire team there to help you. The only negative thing I can think of is the fee, if you're on a tight budget it may put you over, but quite honestly their fee was the same as what my realtor got and they did 50 times more than she did.
I had an amazing experience with my veterans united team! Josh, Sarah and everyone involved were very attentive, responsive and with this being my first purchase of a home ( and not having a clue what the process would look like) they guided me every step of the way. The portal was easy to navigate for any documents i needed to provide.
Everything worked so smoothly there was no way it could have been improved. Contract to closing could have been done in 24 days, but had to wait for my attorney. Jon and his team are superb at this, and EVERY VETERAN should use Veterans United!
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I just wanna think veterans United loan process and helping us with purchasing our new home. They were all professional very helpful whether it was a question whether it was there it was an issue they were there. I just wanna thank him so much again. You are definitely there for us.
Every interaction that I had with Veterans United was fantastic from the very first conversation I had with Ryan to all of his team helping me get through the tough stretch at the end it was a joy and I would highly recommend anybody to use the service.
THANK YOU TO THE ENTIRE TEAM!!!
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Looking forward to working with Josh again in the future.
Excellent with communication and prompt service from the first day through the closing. My realtor even commented that her experience with Chase and the whole VU team was the best interaction she’d ever had with VA loan purchases.
This is the second home I’ve bought working with veterans united. Much like the last time the home buying experience was mostly stress free and the agents were so helpful every step of the way. 10/10 would use again and definitely recommend to any vet looking to buy their home.
Hands down the best decision I made when it came to buying my first home. As a first time home buyer I was worried about a number of things, and my Veterans United team took away that worry and gave me the confidence I needed. From personal phone calls walking me through the process to an easy VA website interface, I would recommend to anyone who qualifies to go through Veterans United for their home buying process.
