You guys were awesome, felt like I had to do more leg work than expected. But I would not hesitate to send you guys to a fellow veteran.
I loved the great communication from the team. They ensured things got across the finish line. However, suggestion from the future. Broadcast your teams needs ASAP.. it may feel overwhelming for a customer to have 40 tasks at once, but it would allow them to see everything they need to get done to assist the team. I thought I had tell I got more time to get my house rented out. You didn’t give me much time to get those documents to you all. Once I had it contracted it was rented in 10ish days. If I would have know this day one of offer being accepted it could have better assisted the whole team.
Torri and her team were PHENOMENAL! Torri was so kind and patient with us every step of the way. I could tell she really cared about our family and made every effort she could to ensure our home buying journey went smoothly. She went above and beyond to make sure we had all the information we needed to make informed decisions and supported us throughout!
John, Dawn, and Nikki went above and beyond to help us get this mortgage completed in a timely manner. I would highly recommend Veterans United!
Thank you for all of your work and help with this process
For my 1st home refinance, this was a NIGHTMARE!!! And I'm not the Veteran, My Husband is. The added stress from this what should have been a slam dunk REFINANCE, UNACCEPTABLE for OUR VETERANS!!! From confusing phone calls, texts, submitting same documents more the 3 times, lied to about closing dates, even at closing the paperwork wasn't accurate! Get your shit together! Very DISAPPOINTED! Especially because of the name they use!!!
Response from Veterans United
Hi Thomas,
I’m really sorry to hear how stressful and frustrating this refinance experience was for you and your family. What should have been a straightforward process clearly fell short, and I understand how repeated document requests, unclear communication, and inaccurate timelines would be incredibly upsetting.
I also hear how important this is given your family’s connection to a Veteran. That trust means a lot, and I’m sorry we didn’t live up to it here.
I’d truly like the opportunity to look into what happened and better understand where things broke down, especially around communication and closing expectations. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
Thank you for making my first time home buying process so smooth
They made every step of buying a home easy and convenient for us. Everyone was very pleasant to speak to.
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The experience went well except for the fact that they kept trying to get every bank transaction which was more than I was willing to divulge, even with a 770 score.
