Thank you for all of your work and help with this process
For my 1st home refinance, this was a NIGHTMARE!!! And I'm not the Veteran, My Husband is. The added stress from this what should have been a slam dunk REFINANCE, UNACCEPTABLE for OUR VETERANS!!! From confusing phone calls, texts, submitting same documents more the 3 times, lied to about closing dates, even at closing the paperwork wasn't accurate! Get your shit together! Very DISAPPOINTED! Especially because of the name they use!!!
Response from Veterans United
Hi Thomas,
I’m really sorry to hear how stressful and frustrating this refinance experience was for you and your family. What should have been a straightforward process clearly fell short, and I understand how repeated document requests, unclear communication, and inaccurate timelines would be incredibly upsetting.
I also hear how important this is given your family’s connection to a Veteran. That trust means a lot, and I’m sorry we didn’t live up to it here.
I’d truly like the opportunity to look into what happened and better understand where things broke down, especially around communication and closing expectations. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
Thank you for making my first time home buying process so smooth
They made every step of buying a home easy and convenient for us. Everyone was very pleasant to speak to.
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The experience went well except for the fact that they kept trying to get every bank transaction which was more than I was willing to divulge, even with a 770 score.
Samantha Graham knocked it out of the park, again!!!
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Max, Natalie, and the team were fantastic and made the process very easy! 10 out of 10 would recommend!
Chris and jenny, hunter jaci and nico were all awesome not to forget lauren who was very sweet! I feel fortunate to get such a awesone competent staff. We are family now, and i feel very fortunate to have them in my life? Thank you all so mu h! John K.
Incredible customer service!!!
Overall, the journey to buy a house with Veterans United was great because the team finds the best resolution to any potential hiccup along the way. Excellent team.
