Already recommended to my sister.
Too many repeat requests for documents that have already been submitted
During my three home purchase transactions with Veteran United, I have consistently experienced a seamless and expedited process. Notably, the most recent transaction concluded within a mere 30 days, from the initial inquiry to the transfer to the mortgage broker for final processing.
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
Veterans United is great. They care will go out of their way to help you.
My team was amazing to work with and made this whole process as easy as it gets.
I have appointed myself as the President of the Jayden Ludwig Fan Club…she has been phenomenal!!! She and her team handled our initial mortgage and our refinance and seamlessly guided us through them. Thank you Jayden!
This was a great experience! Easy to go through, Well organized, Given updates whenever something came up. Even, now there are emails asking if I need assistance and with updates on needed information.I will be using again in the future.
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This was out first time buying a home and everything went so smoothly and Maggie was so helpful answering all my questions right away.
The team was always available and helpful as we closed on our for sale by owner home. This was my best experience buying a home.
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
My team was absolutely amazing! They helped me every step of the way. It was the best home buying experience I have ever had!
I will never use anyone else again!
Everyone was extremely helpful and knowledgeable. Although being out of the country and the bad weather created some challenges, overall, it was a very good experience.
I thought overall urgency to my home loan was very poor and communication was bad.
I only refinanced to pay off several bills. it's been 2 weeks and they’re still not paid.
Response from Veterans United
Hi Armon,
I’m really sorry you’re dealing with this. Refinancing to pay off bills should bring peace of mind, and I understand how frustrating it is to still see them unpaid two weeks later.
Processing times can vary, but you deserve clear answers. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so I can look into the status with you. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
Great customer service and individualized professional service with prompt reliable communication and updates. Really looks out for veterans and best financial loan or refinance!
The Veterans United team really made my home purchase easy. From the start they were on top of every detail. I can’t express my gratitude for the attention to details, and the professionalism demonstrated by this extraordinary group. I would recommend Veterans United to all veterans who are considering a home purchase.
