I can't thank the great team that was assembled to help me with our new home.
The entire staff is amazing my entire process was seemless and stress free
I cannot say enough good things about Tommy Parks and Veterans United. This is my second time working with them, and somehow the experience was even better than the first.
I started my refinance less than a month ago, closed last week, and the cash from my refinance was in my account today. The speed and efficiency of the entire process were honestly incredible.
But what really sets Tommy apart is how he treats people. He is kind, responsive, patient, and completely nonjudgmental. Refinancing and dealing with finances can be stressful and vulnerable, and at no point did I feel embarrassed, pressured, or judged. I always felt like Tommy was genuinely there to help me get to the finish line.
This is now my second mortgage experience with Tommy and Veterans United, and I would use them again without hesitation. Fast, straightforward, compassionate, and genuinely excellent at what they do.
Tommy and Veterans United are simply the best. 10/10.
The entire team was awesome!
It was a great experience and we would do it again in the future. Jodi and Neisha were very diligent in answering questions and completing the process.
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I had an excellent experience with Veterans United Home Loans. From beginning to end, the team was professional, responsive, patient, and genuinely committed to helping me successfully navigate the home-buying process.
Let me highlight that I was 'just looking' and filled out the online application not thing that within minutes the amazing Zachery Nelson would be calling. He was so friendly, professional, and welcoming, that instead of saying “I’m just looking” I stayed on the phone with him and explained my situation. I was immediately pre-approved and next thing I know, I had a realtor, a dashboard page on your website, and an entire team of Veterans United professionals to help me navigate the home buying process, up to and including utilities connection and contact information, home alarm system, law service, home decor, city and county information - even garbage pick-up. Who does that????? these human touch services are truly unheard of. Truth be told, between June 22nd and August 10th the team at Veterans United basically carried me to help me through this process to the finish line. It was absolutely amazing.
There were several moving parts and a few challenges along the way, but I always felt that the team was working with me rather than simply processing a loan. Questions were answered promptly, concerns were taken seriously, and when an issue arose, they worked to find a solution and keep the process moving toward closing, with a smile on their face, although I was not looking at them, I could feel it in their warm and encouraging emails.
As a veteran, I especially appreciated being treated with respect and understanding throughout the process. Purchasing a home is a major financial and personal decision and having knowledgeable people guiding you through it makes an enormous difference.
I am very grateful to the Veterans United team for helping me reach the finish line and become the proud owner of my new home. I would absolutely recommend Veterans United to other veterans and military families looking for a lender that understands the VA home loan process and truly cares about its customers.
One last thing before I close. The team connected me with Malachi Gaddis, a local real estate agent who was truly phenomenal. I am so very happy to have made that ‘just checking’ inquiry because it began a short and happy journey from beginning to end. Thank you for the home welcome gift to each and everyone of these amazing team members led by Zach: Britney George, Tre Manuel, Greg Wiele, Sami Lick, and Malachi Gaddis and everyone at Veteran's United. Please extend my warmest and most sincere regards.
Heidi and her entire team stayed on top of EVERYTHING.
We even had a curveball thrown at us when closing got pushed up a week, about 2 weeks from losing. Heidi said "Let us get to work", and she and her team made it happen. Everything went as smooth as silk. Couldn't have asked for more, and cant recommend enough.
This has been my 3rd time using Veterans United, As always, Tommy Purk and his team went above and beyond. The level of customer service and attention to detail is simply amazing. Just a BIG Thank you again, You guys are the BEST!!William Sypolt
Excellent experience from start to finish. Our loan officer, Nick Holman & his team, were very helpful, kind, and always quick to answer our questions. We really appreciate everything they did for us!
Seamless service. Made the entire process easy to follow and convinent! To-do lists was helpful to prepare me for everything that'd be needed!
Mary and her team do did an amazing job getting us to close in 13 days. Very efficient and extremely great in communicating with us during the whole process. We could not have had a better experience. Thanks to all.
Alan and his team were great; communicative, quick to respond, fantastic to work with. I would work with him and his team again in a heartbeat.Underwriting and the backend turned what should have been a 4-6 week simple refinance in to a 3 month drawn out affair. Paperwork was wrong on multiple occasions and it took 3 signing attempts to get it done, because names were wrong on official paperwork.I was happy with our overall price and where we ended up, but the fees were considerably higher than competing companies.
Aaron Mandrid and his team are very proficient, honest, and transparent in their work. From cradle to grave, they make the housing process easy to understand and overcome. This lender should be recommended first when buying a home, whether for veterans or anyone else.
Worked with me, each and every step of the way. Truly professional and outstanding support from every member of the team. I had zero problems and anything I didn't understand they were courteous and more than helpful with any/all explanations.
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My team made the process super easy and stress-free. Always there to answer questions.
The Team at Veterans United made the whole home buying process a joy. Haley and Jack reached out every step of the way and answered all my first time home buyer questions immediately.
Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.
Your team did great Alex. I was able to contact them all the way up to the end. It did drop off a little, in my opinion, but that may be skewed with how responsive they were during the initial process.
