This is the second time I’ve used VU to purchase a home and their attention to details drew me back again and I was not disappointed; in fact, I was more impressed the second time around!
Okay I wrote a lot of negative comments but deleted it. I forgive. I will keep myself at peace.
Response from Veterans United
Hey Terrence,
Thank you for your honesty and for taking the time to share your thoughts. Buying a home can be an emotional and stressful experience, and I truly appreciate your willingness to extend grace despite your frustrations.
Your feedback still means a great deal to us because it helps us understand where we can improve the experience for future homebuyers. I’m glad to hear you’ve found peace with the situation, and I sincerely hope you’re now able to enjoy this exciting new chapter in your home.
If there’s ever anything you’d like to discuss further, please don’t hesitate to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Arlo and Anna were the greatest! I was very nervous about buying a home, and they made it easy all the way from the beginning to the end! They were very responsive to any questions and even though everything was done electronically I felt they could not have done anything else to make it such a great experience! I will tell everyone I know to give them a call!
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
I always felt it took forever to get ahold of my loan officer. For the amount of money on the hook reaching your loan officer (whom the entire VU team would refer you too for any technical questions) was like inquiring and getting an answer (MAYBE) in 7 days. My realtor believed that she was extremely difficult to reach (given the magnitude of lending in a large home purchase). When purchasing my first home, my loan officer was always available but I went against my better judgement off a referral to use VU instead. It took up until my closing time to get changes to final disclosure typos fixed (requested in first of three loan disclosures). The loan officer was impossible to get ahold of by myself, my realtor and title attorney at closing to address a wire discrepancy.All around my VU experience was subpar.
Response from Veterans United
Hey Joshua,
Thank you for sharing your experience. I’m very sorry to hear how frustrating the communication throughout your loan process felt, especially during such a significant purchase. Buying a home should come with clear guidance and timely responses, and I can understand how stressful it would be to feel like you were struggling to get answers when important questions came up.
I’m also sorry to hear about the delays surrounding the Closing Disclosure corrections and the difficulty reaching someone during the final stages of closing. Situations involving document updates and funding details are understandably time-sensitive, and I can appreciate how concerning that experience must have been for both you and the professionals working alongside you.
While I’m glad your loan ultimately closed, I understand why the overall experience left you disappointed. Your feedback is important, and I’d appreciate the opportunity to learn more about what happened. If you’re open to speaking further, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Purchasing a home has many variables out of your control. Veterans United made the financial piece very transparent. Their user interface made completing tasks easy to accomplish
Excellent Job... Totally appreciated everyone that assisted us.
Steve was awesome, everyone on the team was helpful and really went out of their way to make sure all our questions were answered.
Ask on the first day if there is a well. The well testing held us up.
Thank you to Horace and his team!! They took care of me and got me into my first home. A cute little brick in the middle of no where!
A very pleasant and professional experience.
Kendal Haun was fantastic help. Made the process easy
From the moment Nick picked up the phone until the day we closed, my experience was top notch. With warmth and sincerity the team helped me through this process like I was more than just another home buyer, I was family. Thank you for making me feel so comfortable in my home buying experience. I will be recommending this company to anyone that is looking to start their home purchase journey! God bless you all!Warmest regards,
John Price
100% recommend Veterans United! Made everything so easy!
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
I complied with everything they requested. Then things changed. Every thing had to be done over, in different average. The changes were always at the last minute putting my wife in a constant fear the loan wouldn’t go through. My wife is 79 years old. She did not need this stress.
Truthfully, just really long gaps between communication to and from the underwriter - to me it seems like there are too many cooks in the kitchen. Rachael was pleasant :)
Response from Veterans United
Hey Donald,
Thank you for the honest feedback. I’m sorry the communication throughout the underwriting process felt inconsistent and left you waiting for updates at times. I can understand how frustrating long gaps in communication would be, especially during such an important process.
I’m glad to hear Rachael made a positive impression along the way, and I’ll be sure to share your kind words with her and the team. Feedback like yours helps us better understand where we can improve the experience for future homebuyers.
If you’d ever like to share more about your experience, I’d appreciate the opportunity to connect. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Donald Weber is awesome to work with! Always answers questions in a timely manner and knows his stuff!!
