Sam, Jasean, CJ, Chloe, and Cooper were all a pleasure to work with. They walked me through every part of the process and were always available when I reached out. I honestly couldn't have asked for a better team!
Emmett and the whole team have been amazing!! They have been so kind, helpful, knowledgeable, proactive, informative, and a pleasure to work with!
I had a unique situation that required me to complete a refi on my home. I reached out to multiple lenders all but Veteran’s United told me what I was tryin to do was not possible. Well Vet United completely understood what I was trying to do with my home and made it happen. I would definitely recommend Veteran's United to anyone looking for a home loan or refinance.
Ready to see for yourself?
Experience first-hand why 382,034 homeowners give us a perfect score!
Would have liked a little more clarity on locking in rates.
Great to work with and made the process smooth.
Veterans United Home Loan is the best for VA home loans!!!Weiwei is an absolute superstar! She was genuine, caring, and professional throughout the entire loan process. She made my experience smooth and stress free. I highly recommend her!
The whole process was very smooth. Really enjoyed working directly with Alex. The whole team was great.
For a first time homeowner, VU made the process as simple as ordering from Amazon! They were able to recommend things to me that I would have never known about and all of their suggestions have helped me spend less and have a more efficient process.
Made every step of the process easy.
EVERYONE at VU was outstanding- however I would recommend taking another look at Van Lines as a VU recommended moving source. Pack out team was horrible and a lot of non replaceable antique items were destroyed in the move from careless packing even when told special care needed to be taken while packing. (Large claim submitted soon)
Ryan, Kyle and the whole team were absolutely amazing people to bounce questions off of and always answered my questions. I felt very supported through the whole process, and by making everything bite-sized tasks, it really took a lot of stress off our shoulders. So thank you very much!
The home buying process was pretty easy and knowing that there are so many people to help, we felt we had all the reassurance we needed. Thanks so much!
The entire staff is amazing my entire process was seemless and stress free
I would say my experience working with Veterans United was subpar.Being a first time home buyer is stressful enough, but sometimes not having clear instructions and having to go through so many tasks, made it worse.Though there were reasons that we had to keep pushing back the closing, such as the birth of my son, the winter weather, etc, however, this process took entirely too long to complete.We had to have our house appraised twice, we had to have THREE pest inspections, all of which cost money, the amount of items that we needed to upload, get approved, etc was just insane.I don’t feel as though there was any benefit at all to using my VA home loan other than potentially not having to put a down payment down, but even at that, the numbers in today’s economy are insane.Towards the end when we were going back and forth with our loan officer about potentially putting money towards buying down some points, it was so confusing. There were so many different figures given, I feel as though I was talked to like I wasn’t understanding them however, they were the ones not understanding my questions.I do know there are things out of my control and their control, such as interest rates, etc however, it over all was stressful and not a fabulous first time home buying experience.
Response from Veterans United
Hey Jordyn,
Buying your first home should be an exciting milestone, and I'm sorry the process left you feeling overwhelmed and disappointed. I understand how frustrating it must have been to navigate repeated inspections, additional expenses, and an extensive list of tasks, especially while balancing other major life events. While certain requirements and delays can be outside anyone's control, I know that doesn't make the experience any less stressful.
I'm also sorry to hear that conversations about your loan options and potential rate adjustments left you with more questions than answers. You deserve to feel informed and comfortable with the financial decisions you're making, and clear communication is an important part of that. I appreciate you sharing these concerns and would welcome the opportunity to take a closer look at your experience. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so I can better understand what happened and address any lingering questions.
Sincerely,
Claire S., Client Relations Manager
Up until the Friday before we closed (closed on the following Monday) everything seemed to be going well. Then, I dont know what happened or who screwed the pooch, but someone messed up big! We were supposed to walk away from closing with $75.. no big deal there, but then, because someone could not read a contract, we were asked to come up with $11k to bring to closing, we found out the $11k number the morning of closing. The sellers had already pre-signed. This was the most stressful event of our move. We were teetering on breach of contract because of you guys. The only way out to close was to get a $5k lender credit (should have been all of it due to your mistake) and my agent ( a personal friend) had to sacrifice her commission to get the new closing day numbers to line up. I'll now be cutting her a check from the sale of our old home to help fix your mistake. And on top of this.. I was told my first payment is due less than a month after we closed, originally my first payment was due to be December 1st. Short of you finding a way to fix this, not only would I not recommend you, I would adamantly warn people about you.Now that that was said, Arlo and Lexie were GREAT. Easy to work with, decent on the communication and very clear on what they needed.
Response from Veterans United
Hi Donald,
I can only imagine how stressful it must have been to face such a significant change in your closing costs at the last minute, especially when you were expecting everything to be ready to go. Closing on a home should be an exciting milestone, and I'm sorry that unexpected financial concerns and confusion surrounding your first payment overshadowed that experience.
I appreciate you taking the time to recognize Arlo and Lexie for their support and communication throughout the process. While I'm glad they made a positive impression, I understand that doesn't take away from the frustration you experienced at closing. Your concerns about the last-minute changes and the impact they had on everyone involved deserve a closer look.
I'd appreciate the opportunity to review what happened and discuss your concerns further. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. I hope we have the chance to better understand your experience.
Sincerely,
Claire S., Client Relations Manager
