I received excellent results from a well groomed team
Pre approval process was great. However, once the mortgage approval began, communication was practically non existent. Information sent was overlooked and had to reinforce to team to actually look at the documents actually sent. Total communication failure!
Response from Veterans United
Hi Robert,
Thank you for sharing your feedback. I'm sorry to hear your experience changed once you moved from preapproval into the mortgage process. While it's great to hear the beginning of your journey went well, I understand how frustrating it must have been to feel your documentation was overlooked and that communication declined when you needed it most.
We appreciate you bringing these concerns to our attention, as this is not the level of service we strive to provide. If you would like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Everyone made the process so easy and worry free. Very pleasant experience
Seamless service. Made the entire process easy to follow and convinent! To-do lists was helpful to prepare me for everything that'd be needed!
Phenomenal experience working with VU! Everyone I worked with was very clear, concise, and courteous. Shoutout to Alyssa A. And Kyle R. For getting us to the finish line on time and answering all of our questions. 10/10 would recommend.
The team from Veterans United was incredible from start to finish! Everyone was friendly, patient, and patient. Every question was answered immediately and every piece of information was shared and explained thoroughly. Using the VU website to process everything made it super simple and almost effortless! We would recommend VU to anyone and everyone without hesitation.
Ready to see for yourself?
Experience first-hand why 375,494 homeowners give us a perfect score!
This is the third time Jason has helped us buy a home. He is very professional AND personable and communicates in a timely manner. His assistant Megan is also very helpful!
VU was professional, pleasant to work with, and moved quickly to enable us to close in just over a month.
I have a very unique situation. Concerning divorce and property. For years I was told I wouldnt be able to buy a house. Evan and his entire team were amazing. They jumped through hoops to help us get our dream home.
Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.
We had a wild ride (seller side) for my home buying experience. Michelle rolled with it and got me to the finish line.
Alec was absolutely amazing to work with! I went into contract on 3 homes and had to cancel the 1st 2 due to inspection findings. Always genuinely supportive and helpful, Alec was extremely resourceful in aiding with any obstacles encountered. My closing was complicated because the seller/selling agent was difficult to reach and uncooperative in a lot of ways. Alec worked extremely late/early after hours to help ensure closing could occur on time. Thank you So Much Sir!
Veterans United is awesome! They were extremely helpful and walked us through the home buying process!
Every member of the team was great and very professional. I will use veterans United for every home I buy going forward. Both Michael and Mike were great made this whole process super smooth.
Bill, Tre, and Alycea were great! They couldn’t have made the process any easier, and eased any worries or stresses I had along the way.
Chace, Anthony, Maria, Steph and the whole team were extraordinary. Chace and Anthony communicated with us throughout the entire building process and made our home buying process very smooth. We’re very happy that we chose Veterans United.
He was very helpful as was all the team there
Worst home buying experience we've ever had.
