Blake keep me informed throughout the process.
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
Amy and her team were outstanding!
They went above and beyond - they were patient, professional and informative.
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Fantastic all around between Tim, Brandon, Sean, and Kimberly. Responsive, patient, understanding, and intuitive (being able to move things forward without having to specify)
Our team was phenomenal! Would highly recommend!
From the beginning to the end Tommy was a great lender. I would recommend him and Veteran United to everyone I know. Communication and sending information through the app was easy. Tommy made sure I wasn’t left out any step of the way. Thank you again.
Thank you to Horace and his team!! They took care of me and got me into my first home. A cute little brick in the middle of no where!
Having gone through the mortgage process several times over the years, we know how important good communication and follow through can be. Brian Flanigan and Sam Younger were both great to work with during the purchase of our new home.
Brian was knowledgeable, easy to talk to, and always willing to answer questions and explain things along the way. He helped make the financing side of the process feel much less stressful and was always available when we needed guidance.
Sam was equally helpful throughout the process, staying on top of documents, communication, and timelines. He was responsive, organized, and made sure things kept moving without us having to wonder what came next.
Buying a home always comes with moving parts, but Brian and Sam helped make the lending process smooth and straightforward. We appreciate all of their help and would gladly recommend them to anyone looking for a lender who communicates well and stays on top of the details.
The Veterans United Team and Jason Bals were OUTSTANDING in ensuring I knew exactly what to expect and I what I needed to do.
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Mark Dischert is the best! He made everything so easy for me! Always answered my questions even if they were silly. He made the whole process smoothly! I will recommend to anyone who is looking to buy a home or doing a refinance.
Suzie hears my need addresses it professionally and is always available to clarify process or questions i might have. Love this team!
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
I seemed to have stumbled with a lot of issues, needed to know more of the payments ahead maybe a height in awareness but it’s why some can shy away from business. Also some may not have the time for videos such as myself because one should know the military is always moving and barely gives breaks/time to review such information such as being overseas in my experience. Lastly the closing was a bit of a mess, my wife being on the paperwork was not ideal because she is not a citizen yet and I planned on doing the right paperwork after the fact.
Response from Veterans United
Hey Angel,
Thank you for sharing your feedback. I’m sorry parts of the process felt frustrating and overwhelming, especially while balancing military life and being overseas. I understand how difficult it can be to find extra time to review videos or additional information during a move or transition.
I also apologize for the confusion and stress surrounding the closing process and paperwork involving your wife. Your feedback about communication and setting expectations is truly appreciated and helps us improve the experience for future borrowers.
If you’d like to talk more about your experience, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The process went extremely smoothly and quickly thanks to the great help by Laura and Brayden
