As a first time home buyer using the VA home loan, Veterans United made the process so easy and simple. From the pre approval letter to closing, their team made sure I had all the necessary information and kept me updated every step of the way. If you are looking to purchase a home and want an easy stress free experience, Veterans United is 100% the way to go!
other then the way the bills are paid, via mail great service. I think in this day and age that banking bills should be paid electronically and not sent though the mail.
They always make everything so seamless, great company to work with
Emmett and the whole team have been amazing!! They have been so kind, helpful, knowledgeable, proactive, informative, and a pleasure to work with!
My experience was deeply troubling, especially because it occurred during a significant, emotionally important decision to purchase a home intended to benefit my family and grandchildren. A professionally conducted closing process should foster informed decision-making, transparency, and respect, not create feelings of intimidation or coercion.
The overall experience was unique, to say the least. While I ultimately selected "Yes" when asked whether I would recommend the organization, I believe it is important to document a serious concern regarding my closing experience.
Specifically, a staff member identified as Amy, who was responsible for coordinating the notary process, conducted herself in a manner that I found unnecessarily aggressive, confrontational, and intimidating. Her demeanor was so troubling that it nearly jeopardized the successful completion of the transaction. Throughout the process, I perceived her communications and conduct as excessively forceful and, at times, threatening in nature. Her behavior also appeared to create discomfort for the notary who was present and attempting to perform his professional responsibilities. He ultimately threatened not to participate in the closing process.As an older adult making a significant, lifelong financial and personal commitment on behalf of my family and future generations, I found this experience particularly distressing. The purchase of a home is among the most consequential decisions an individual can make, and such decisions should be made in an environment that supports thoughtful consideration rather than one that creates feelings of pressure or intimidation. Regrettably, Amy's conduct left me feeling coerced and pressured during a process that should have been handled with professionalism, patience, and respect.
At present, I am in the process of moving into the home and intend to retain ownership of the property. However, once I have completed my relocation and become established in the residence, I plan to file a formal complaint regarding the circumstances surrounding the closing process. I believe the matter warrants review to ensure future clients are treated with the dignity and professionalism they deserve in any property transaction, as this type of activity is against the law toward those who are elderly.
Should any representative of the organization wish to discuss these concerns further, I welcome the opportunity to provide additional details to correct the situation. Please contact me at your convenience.Sincerely,
Gloria M. Allen-Mercer
As a first time homebuyer, I’ve never felt so left in the dark or misguided through a transaction, even down to the most simple of details for instance what money needs to be in a checking account and when? Response times grew long or went absent as we got closer to closing day. Loan estimates, origination fees, and cash to close kept changing right up until close only for the rate to need to go up to secure the close. The American dream has become predatory in this economy.
I’m so grateful I chose Veterans United for my homebuying journey! Buying a home can feel overwhelming, but having a team there to answer questions and help navigate each step made such a difference. I appreciated their patience, communication, and dedication throughout the process. As a veteran, it means a lot to feel supported during such a big milestone. Thank you for helping me reach this exciting new chapter! I would absolutely recommend Veterans United to other veterans looking to purchase a home.
Very professional, patience, and helpful thru a difficult 11 month new construction putrchase. Thank you so much Ken and Jenny
The whole process was very smooth. Really enjoyed working directly with Alex. The whole team was great.
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Billy and his team was great. Billy, D.K., Austin and Nicky were absolutely wonderful to deal with. And Kendra who got my loan going was excellent as well!!!! I would highly recommend any veteran to go through veterans united!
The entire staff is amazing my entire process was seemless and stress free
Matt and the team did exceptional work for us! Easy to deal with and less workload for us!
