My Loan officer Joshua was fantastic however, the Loan processor Chris was very aggressive and threatening with a delayed closing when I knew nothing about the issue and had been getting him everything he needed immediately other than that I would definitely recommend Veteran United
I love how easy and streamline everything is with them. This is our 2nd time working with Veterans United and we're even more pleased this time then last time. Sam, Brendan, and Mandy all did a great job!
Derek was very helpful
Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.
I ignored the step by step videos
And that was all wrong .. they are so helpful and don't let you get ahead of yourself.
I followed them and was prepared for things coming up. I could play them over and over till my 64 yr brain absorbed the lessons
Shane, Jake and the rest of the team that we worked with to get the job done were an incredible group. They were on top of everything within minutes of any notification. A well put together group, I would recommend UV’s to any vet looking to close on a property.
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Camron and Donna and Blair were awesome to work with. They were responsive and found ways to make everything a smooth experience. From the day that I found my house, to the closing they answered questions and made the whole process nearly painless. It was right at 30 days from start to finish.
Everybody involved was very accomodating especially since this was my first home purchase. Made it seem very seamless but im willing to bet they were hustlin and bustlin to get me in this house so fast.
Matt and his team did an outstanding job with helping us get our mortgage. Matt did an outstanding job of staying in contact with us during the entire process.
Corey and his time were phenomenal throughout the whole process!!!!
Chace, Anthony, Maria, Steph and the whole team were extraordinary. Chace and Anthony communicated with us throughout the entire building process and made our home buying process very smooth. We’re very happy that we chose Veterans United.
Buying our first home felt overwhelming, but Kendall and the entire team at Veterans United made the process smooth and stress-free. Their communication was outstanding, with regular check-ins, patience with our busy schedules, and clear guidance every step of the way. The app and To-Do List kept us organized, and the many perks Veterans United offers gave us confidence in our decisions.Kendall, Joedi, and Donna had a plan from day one, and they executed it flawlessly with professionalism, passion, and genuine care. Thanks to their dedication, we were able to get into our home sooner than we ever expected. We couldn’t have asked for a better team—thank you for making our dream of homeownership a reality!
Brandon Worthington and his team were great! We’ll work with him again!
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The whole Veterans United Team were extraordinary! Huge shoutout to Jospeh and Alyssa for making the whole process stress free. Great communication on their end, I always was up to date on everything that was going on! Thank you again Jospeh for all your help! And for putting us in contact with an exceptional real estate agent in Lisa. Thanks again to you Alyssa for all your hard work, I enjoyed working with you! It was an honor to have you as our Loan Officer, Joesph. Thanks!
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
I am rating my experience a 3 solely due to the service provided by Ashley (I would give her a 10/10 if I could alone). She was professional, empathetic, and highly supportive throughout a stressful process. Unfortunately, the rest of my experience was met with communication failures and a breach of trust regarding my grievance handling that greatly impacted the rest of closing.1. Communication & Responsiveness: There was a two-month gap in communication regarding interest rates, alongside miscommunications regarding the appraisal order.2. Unprofessional Demeanor: Interactions with Ali frequently felt condescending and defensive rather than customer focused.3. Breach of Trust & Process Failure: Due to my discomfort with the communication dynamic, I contacted the Veterans Advocate line to file a confidential complaint. I requested anonymity to avoid retaliation or awkwardness during the remaining closing process. The advocate assured me they would route my communication through Ashley without alerting Ali. This trust was broken. The advocate contacted both Ali and Ashley, framing my feedback as simply "being upset over an email."4. Defensive Confrontation: When the rate lock call occurred (which required Ali's licensing to execute), the call began with Ali spending over six minutes defending her previous email. I was blindsided by this discussion, as she should not have been aware of my “anonymous” complaint. When I attempted to respond, I was repeatedly interrupted by her. She would not listen to me speak and I ended up having a panic attack. Ashley was a witness to this call. As an experienced homebuyer familiar with new construction, I found this defensive approach highly unprofessional.I recommend Ashley for recognition, she truly understood the home buyer’s perspective. She salvaged this stressful process, and she is the only reason this rating is not lower. Respectfully recommend management to review the communication and grievance protocols of the rest of the team.
Shane Lamberson was absolutely amazing! He is a true professional and was always there to assist us every step of the way. He answered every phone call, even on weekends and in the evenings, and consistently went above and beyond to help with anything we needed.Shane promised us the best rate on the market and delivered exactly that. Despite other loan officers telling us that Veterans United would not be able to honor the rate they had promised, Shane and his team did exactly that — and they did it with absolute excellence.He made our home-buying experience incredibly pleasant, smooth, and stress-free. We truly appreciate all of his hard work, dedication, and commitment to his clients. We highly recommend Shane Lamberson and Veterans United to anyone looking for a knowledgeable, responsive, and trustworthy loan officer!
John, Dawn, and Nikki went above and beyond to help us get this mortgage completed in a timely manner. I would highly recommend Veterans United!
Mike & Lora were phenomenal.When I first was trying to get approved, Mike was patient and kind as I was getting strung out by another lender. He saw me through some very frustrating experiences with that lender.Lora came along further in the process but didn’t let me file stay stagnant when roadblocks came my way. Since I came over the VU with a purchase agreement in hand, there was no time to waste and she saw to that.Mike, also, as we were nearing the finish line and just needed a VA appraisal to score kept calling the department of veterans affairs together basically daily for 2 weeks. On one occasion staying on the line for over 2 hours well past normal business hours. Can’t say enough how much his efforts meant to me.
