Made every step of the process easy.
Emmett and the whole team have been amazing!! They have been so kind, helpful, knowledgeable, proactive, informative, and a pleasure to work with!
EVERYONE at VU was outstanding- however I would recommend taking another look at Van Lines as a VU recommended moving source. Pack out team was horrible and a lot of non replaceable antique items were destroyed in the move from careless packing even when told special care needed to be taken while packing. (Large claim submitted soon)
Ryan, Kyle and the whole team were absolutely amazing people to bounce questions off of and always answered my questions. I felt very supported through the whole process, and by making everything bite-sized tasks, it really took a lot of stress off our shoulders. So thank you very much!
The home buying process was pretty easy and knowing that there are so many people to help, we felt we had all the reassurance we needed. Thanks so much!
I would recommend Veterans United based on my positive experience; while it took several months to get my refinance completed, my VU refi specialists were with me every step of the way. The helped me clear all the hurdles and get the refi done. I am very pleased with their concerned attitude and expertise. Thanks to Wesley and Kristine!
I would say my experience working with Veterans United was subpar.Being a first time home buyer is stressful enough, but sometimes not having clear instructions and having to go through so many tasks, made it worse.Though there were reasons that we had to keep pushing back the closing, such as the birth of my son, the winter weather, etc, however, this process took entirely too long to complete.We had to have our house appraised twice, we had to have THREE pest inspections, all of which cost money, the amount of items that we needed to upload, get approved, etc was just insane.I don’t feel as though there was any benefit at all to using my VA home loan other than potentially not having to put a down payment down, but even at that, the numbers in today’s economy are insane.Towards the end when we were going back and forth with our loan officer about potentially putting money towards buying down some points, it was so confusing. There were so many different figures given, I feel as though I was talked to like I wasn’t understanding them however, they were the ones not understanding my questions.I do know there are things out of my control and their control, such as interest rates, etc however, it over all was stressful and not a fabulous first time home buying experience.
The whole process was very smooth. Really enjoyed working directly with Alex. The whole team was great.
Up until the Friday before we closed (closed on the following Monday) everything seemed to be going well. Then, I dont know what happened or who screwed the pooch, but someone messed up big! We were supposed to walk away from closing with $75.. no big deal there, but then, because someone could not read a contract, we were asked to come up with $11k to bring to closing, we found out the $11k number the morning of closing. The sellers had already pre-signed. This was the most stressful event of our move. We were teetering on breach of contract because of you guys. The only way out to close was to get a $5k lender credit (should have been all of it due to your mistake) and my agent ( a personal friend) had to sacrifice her commission to get the new closing day numbers to line up. I'll now be cutting her a check from the sale of our old home to help fix your mistake. And on top of this.. I was told my first payment is due less than a month after we closed, originally my first payment was due to be December 1st. Short of you finding a way to fix this, not only would I not recommend you, I would adamantly warn people about you.Now that that was said, Arlo and Lexie were GREAT. Easy to work with, decent on the communication and very clear on what they needed.
Staff is very efficient and helpful. Haleywas onto of the whole process and kept me informed.
Logan Smith and Brian Nangle are exceptional. They followed up,called when promised and responded immedialtly.
I would highly recommend them to others.
VU app is excellent.
My overall experience with Veterans United was absolutely spectacular! Because of the current market situation as far as the extreme shortage of available quality homes, it took over a year of searching before my wife and I were able to both find and make a winning offer on a home that we truly wanted. Chace was available to answer our concerns any time we needed him and was always great about getting back to us in a very timely fashion any time we reached out to him through the entire long and daunting process.
This is our second homebuying experience with VU. Could both experiences be superior? Yes! We thought no one could beat the service Sean provided, but Casey matched it! We highly recommend VU. Simply. The. Best!
The entire staff is amazing my entire process was seemless and stress free
Greg under estimated closing cost and monthly mortgage. I asked for a 15 & 30 year mortgage estimate. I received the 15 year but had to call for the 30 year. It took about 2 weeks after several calls.
Wasn’t happy
Kind of lengthy . Kind of sketchy on the rate of interest.....
