Our team, Chris, Alex and Nacim, were the best. They guided us every step of the way, answered my sometimes ridiculous (to me) questions with no judgement and made the process so much easier than it (honestly) should have been.
MIke and Daniel were amazing. This is my second purchase with Mike and he is nothing short of outstanding, as was the entire team.
The entire staff is amazing my entire process was seemless and stress free
Every time I finished something in my “To Do “ list, something new would appear, to the point that more was asked for than was needed. It also delayed the closing date.
Jeremy was absolutely outstanding. He guided us through the whole mortgage process from start to finish. I would recommend him to anyone starting the home buying experience for Veterans.
Billy was always there to answer any and all questions my wife and I had. The entire team at VU was absolutely awesome to work with, I would recommend using VU 10/10 all of the time. Super super happy with our experience
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The attached realtor/agent needs to work on his skills. Tyler, on the other hand, was a 10 out of 10 and a consummate professional.
Chance helped us secure a loan for our new home when other lenders were unwilling to work with our circumstances. He was always available when we had questions, and did a great job touching base with us and keeping us in the loop.
Me being a first time home buyer, he made the process easy.
Seamless service. Made the entire process easy to follow and convinent! To-do lists was helpful to prepare me for everything that'd be needed!
Kyle was an absolute gem. He was there to help anytime I called or messaged and the process was super simple. The entire team at Veterans United was amazing.
I am a veteran who was closing on 2 parcels which is allowed by the VA. Rocket Mortgage said they could do it and after wasting thousands of dollars they backed out. Veterans United stayed with me through thick and thin with the VA. It took 5 months but they refused to quit on me. Best company for veterans. They really do care and don’t treat every loan like a cookie cutter.
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The guys that helped us were great and very knowledgeable!
Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.
Corey Jackson and his entire team are tremedous, with unmatched professionalism. Their energy, patience and enthusiasm to get me through this madness standsout. I thank each one of them.
A great company to use if you want your hand held aggressively some steps of the way while being seemingly ignored during others.They seem to have little understanding of the complexities associated with a short sale, and will expect you to rush rush rush their deadlines while acting nonchalantly when you need something done on a timeline.For a company that seemingly specialized in VA loans, they don’t seem to fully grasp that military members don’t always operate on a M-F, 9-5 schedule, like they do, and frequently act annoyed/confused when you let them know that certain tasks will be accomplished as soon as a military member working 12 hour night shifts is able to review them.I suppose the only positive aspect of the experience was the relatively low interest rate (after not explaining rate buy down with points and that this was how we record our low rate), and the fantastic realtor that they recommended. Otherwise, a mediocre experience, at best.
Response from Veterans United
Hi Zachery,
Thank you for sharing your experience. I’m sorry the process left you feeling rushed at some points and unsupported at others. A short sale can already bring additional moving pieces, and trying to navigate those while working 12-hour night shifts only makes clear communication and flexibility that much more important.
We should be helping make the process easier to understand, including conversations around deadlines, rates, and points. I’m sorry you walked away feeling like those conversations weren’t as clear or considerate of your schedule as they should have been.
I’m glad your realtor was a bright spot in the experience, and I appreciate you being candid about where we fell short. If you’d like to talk through your experience further, our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com.
Take care,
Claire S., Client Relations Manager
