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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

111,136

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
95,216
4
12,551
3
1,889
2
848
1
632

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5 out of 5 Stars
Would Recommend

Will be send potential clients your way

Loan Officer: Ginny Young

NMLS# 187898

5 out of 5 Stars
Would Recommend

Easy, Pleasant experience.

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend

Veterans United or upfront honest and helped in any way it was a good experience I would recommend them to anybody

Loan Officer: Phil Weidinger

NMLS# 1632133

3.5 out of 5 Stars
Would Recommend

Loan Officer: Sam Carmack

NMLS# 1524886

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend
Photo submission from Wayne F.

Derek Russell's team is the best. They were on top of the process throughout and were always available for questions that we had no matter how small or big. When we called, they would always get back to us in a matter of minutes not hours.

Loan Officer: Derek Russell

NMLS# 310095

3.5 out of 5 Stars
Would Recommend

Loan Officer: Brendan Wilson

NMLS# 362532

5 out of 5 Stars
Would Recommend

Sam was definitely on top of his game! Answered all of the questions we had!

Loan Officer: Sam Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
Would Recommend

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
Would Recommend

Great no hassle treatment where they treat you with dignity and respect. I was surprised how smooth everything went....

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

Everyone I spoke with at VU were very friendly and helpful.

Loan Officer: Ashley Cook

NMLS# 1106948

4.5 out of 5 Stars
Would Recommend

Loan Officer: Tommy Purk

NMLS# 1222488

4.5 out of 5 Stars
Would Recommend

Loan Officer: Matt Landis

NMLS# 910611

4 out of 5 Stars
Would Recommend

Loan Officer: Danny Reyna

NMLS# 363294

4 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

4.5 out of 5 Stars
Would Recommend
Photo submission from Tyrez T.

With the digital upload and signing of documents, the whole process was very stream-lined and easy to maneuver. Every step was laid out and I didn't have to wonder what was next. The education section on the website gave me great insight into what needs to be done next and where I need to go. Overall I had a great experience working with Veterans United!

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

Loan Officer: Celina Mowrey

NMLS# 378964

4.5 out of 5 Stars
Would Recommend

The process with the Underwriter kind of came down to the wire due to one of my underwriters neglecting property tax information in an email from my title company, and then essentially stating he never received it when I brought it up in question. Although I was able to get this issue resolved in time through some extra firm coordination and discussion, this could have easily been circumvented.

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Rucker

NMLS# 1564831

4.5 out of 5 Stars
Would Recommend

Loan Officer: Justin Brinker

NMLS# 1312517

5 out of 5 Stars
Would Recommend

I appreciate that my loan team was patient with me on question that I had, since I am a first time homebuyer. Thank you Katie and Jen.

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

I thought everything was straightforward and relatively easy.

Loan Officer: Celina Mowrey

NMLS# 378964

5 out of 5 Stars
Would Recommend

Offered me the best deal possible.

Loan Officer: Colin Park

NMLS# 1045574

4 out of 5 Stars
Would Recommend

Loan Officer: Dan Hopkins

NMLS# 1525090

3 out of 5 Stars
Would Recommend

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars
Would Recommend

Loan Officer: Zach Brown

NMLS# 1392714

5 out of 5 Stars
Would Recommend
Nathan M

Shannon, Emilee, and our agent Lisa were absolutely wonderful. Couldn't have had a better experience. Thank you!

Loan Officer: Shannon Matlack

NMLS# 982020

5 out of 5 Stars
Would Recommend

Production Manager: Michael Anderson

NMLS# 399792

5 out of 5 Stars
Would Recommend

Outstanding and as stress free as possible

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend

Michelle and her team were wonderful. Michelle met with my me and my husband after the office had closed to go over all the initial info so we could understand it all better and made us feel so comfortable and confident with our decision. Our whole home buying process was so smooth and that was in part due to Michelle and her team.

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

This was my 3rd home purchase and it was, by far, my best experience. From the professionalism and timeliness of the personnel, to the ease of technology use, everything was great!

Loan Officer: Durell Cope

NMLS# 1085911

5 out of 5 Stars
Would Recommend

Loan Officer: Jennifer Deaver

NMLS# 1464178

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See all 111,136 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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