Always there for me and answered all my questions
Predatory pricing practices and extremely poor communication throughout the loan process.I made it clear to my loan officer multiple times that I did not want points and that any remaining lender credit should instead be applied toward reducing a car loan obligation. Despite those instructions, the credit was used for a rate buy-down against my wishes. This was addressed so late in the process that it was presented as though there was no realistic opportunity to correct it before closing.Another major issue was our rate lock expiration, which resulted from an unavoidable probate delay after one of the sellers unexpectedly passed away. This circumstance was entirely outside of our control, yet Veterans United refused to reasonably accommodate or waive the rate lock extension despite the extenuating circumstances.Communication throughout the transaction was consistently frustrating. I repeatedly had to follow up for updates, ask for explanations when issues arose, and push for clarity regarding my own loan file. Instead of being proactively guided through the process, I often felt left in the dark until I persistently checked in myself.Much of this frustration could have been avoided with proper communication, transparency, and timely explanations. Instead, we lost thousands of dollars at closing and were forced to advocate for ourselves at nearly every stage of the transaction.This was my second loan with Veterans United, and after this experience, I would not use them again. Unfortunately, I would strongly encourage other veterans and military families to carefully consider alternative lenders.
Bailey, Scott, Annie, and Sierra all did a great job and were very helpful during the whole process. Made it very easy
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
Craig and his team were awesome! Always ready to help and quick to respond. Even evening hours.
Derek H. and his team were outstanding. Their attention to detail and diligent work ethic got me to the closing table. Thanks to Jamie for guiding me in the right direction to bring up my credit scores so that I could successfully qualify for my mortgage. Rae kept on top of my to do list keeping me informed on what was needed next.Great job to all of you! Melisa and I are happy that we chose Veterans United for our VA loan.Vernon Ramassar
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Easy process start to finish! Definitely recommend the Kyle and his team
Everyone was very helpful and kept me on track for my May 20th closing.
Kellen and his team were fantastic throughout our entire homebuying process! If you are a veteran on the market for a new place, absolutely reach out to VeteransUnited and see how they can help!
Thank you to Horace and his team!! They took care of me and got me into my first home. A cute little brick in the middle of no where!
Ta'Tianna Thomas and Matt were absolutely amazing during our home buying process. They kept us informed and helped us through the rough parts! I would absolutely work with them again.
Don was amazing! He was always very responsive and helpful.
Everyone was very knowledgeable and professional making the process smooth with minimal setbacks.
Had an amazing experience Veterans United made everything easy and understandable.
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Since day 1 of talking with Joel, he's been nothing but extremely helpful and patient with my wife and I. We are new to homeowners and we're quite happy with Joel's professional and friendly interactions. He helped us understand stuff if we couldnt figure it out. I highly recommend VA home loans to any new or existing homeowners. Definitely ask for Joel.
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
We just closed on our new home this Monday, and we couldn't be more grateful for the experience we had with Veterans United. From start to finish, our agent was incredibly helpful and responsive — any question we had was answered promptly, and we always felt in good hands.The closing process was smoother than we ever expected. Everything came together seamlessly, and we were able to focus on the excitement of this milestone rather than stressing over the details.If you're a veteran looking to buy a home, we wholeheartedly recommend Veterans United Realty. They truly made this dream a reality for our family, and we are so thankful for their support every step of the way.
