Very professional and took a personal interest in getting me approved.
Yes I really appreciate everything. Everyone was very helpful.
Blake was outstanding-knows his product and works well with both clients and team members. Exceptionally responsive with communications.
This is the second time I have used Karol and her team and they are outstanding. They truly don’t leave you in the dark on anything. I felt fully informed throughout the entire process. They definitely make the home buying experience painless.
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
Lance and Jacklyn were great as well as the rest of the team from start to finish.
Great team - very professional
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Second time buying a home. Shopped around for a mortgage and still came back to VU. If there is a third, I’ll just go straight to Jon.
I’m impressed with VU’s outstanding ability to coordinate practically everything. I loved that the had everything there, it was an amazing process.
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
Best customer service. United Veterans is very efficient in mortgage financing. Everything was done in a very timely manner. The process allow you to be ready to close weeks before the closing date, if you provide your supporting documents in a timer manner to the loan processors.
Would never use veterans united or recommend them to anyone else. My lender and closing team haven’t reach out to me and my closing cost went up 6,000 dollars then expect. When I arrived at closing I was unaware that I owe anything. The closing agency threatened us that we would have to leave the property. Thankfully I had the 8,000 dollars in closing cost to cover it. But no one reach out to me to mention that I would owe money at closing. I was under the impression that the sell of my home would transfer the money for closing of my new home. Very disappointed in veterans united for not being transparent with me I was under the impression that closing cost would be 9,000 dollars. 7,000 would be covered by the seller and when I sold my home the funds would be transfer to the closing of my new home. But no closing cost ended up being around 16,000 dollars. I believe the buy down points went up without my knowledge. No one reach out to me. I reach out to management and they basically told me that I made a mistake and I forgot everything. Overall very disappointed in veterans united I will tell everyone to stay away from this company and don’t understand how my closing cost ended up being so around 16,000 dollars.
Response from Veterans United
Hi Trumann,
Thank you for taking the time to share your experience. I’m truly sorry to hear how stressful and frustrating closing became for you, especially when you were under the impression that the funds from the sale of your previous home and the seller concessions would cover the costs associated with your new home purchase.
Unexpected changes to closing costs, particularly that close to closing day, can create a lot of confusion and pressure. I understand how upsetting it must have been to arrive at closing and feel unprepared for the amount due. Communication and transparency throughout the process are incredibly important, and I’m sorry that you left feeling unsupported and unclear about the final numbers and rate buydown details.
Our loan teams do review loan terms, rates, and disclosures throughout the process, including any associated costs tied to rate buydowns or financing decisions. However, it’s clear from your feedback that we did not communicate those details in a way that left you feeling confident and informed, and that’s something we take seriously.
We appreciate you bringing these concerns to our attention and would encourage you to reconnect with our Client Advocate team so we can review your experience further. We’re available at 1-800-212-5200 or ClientAdvocate@vu.com from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime.
Sincerely,
Claire S., Client Relations Manager
I don’t know where I would have been without this team!! I felt like I was the little sister purchasing a home and my big sisters had to do all the checks and balances on every step. Sure it may have been their job but I certainly didn’t feel that way. Thanks for the love and I appreciate each and every one of you!
Closing disclosure was given to me 1 month ago
Outstanding experience from start to finish
The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
The team at Veteran’s United were a pleasure to work with. They were always there when I had a question; always returned a phone call in a timely manner. The team explained the process and made the home buying experience easier than what others had experienced. I will recommend them to everyone.
