Everyone was polite and professional. They also were always available to answer all of my questions as they came up.
Rob, Kellie, Audrey, etc, were wonderful.
They answered all my questions and made every effort to be as helpful as possible.
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
I had a great experience working with Veterans United. The process from start to finish was very simple and their app/website is very user friendly and easy to submit documents. 10/10 recommend!
Veterans United took off all of the stress of guesswork and the mental load of home buying! Our team made my family's lives so much easier, and the process so much smoother. We truly can't fully express our gratitude and can't recommend them enough!!
Reece and his team offer the easiest home buying experience!
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Veterans United and the team I worked with were all absolutely incredible. They were easy to communicate with, helped me complete tasks quickly, and even sent me a personalized house warming gift. They went above and beyond and I am more than happy to share my experience with others.
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
I can’t say enough about the team of people who helped my family with our home buying process. To start Joshua was absolutely AMAZING! At the very beginning of our conversation he displayed so much patience with me. He’s very passionate about helping others and he’s commitment to the people he assists. We are first time home buyers and he
took his time and explained the process and answered all of our questions. He was always available whenever we had any questions or concerns. Joshua I can’t thank you enough for how you cared for my family during this process. People like you are hard to find. Thank you again for taking care of my family and I with such care! Phoebe was phenomenal with assisting us with the concierge service and she made sure to check in on us routinely to ensure that everything was going smoothly. We took advantage of the concierge services for our realtor and homeowners insurance. Veterans United did all the work for us. They found the perfect realtor for us and assisted with finding homeowners insurance. Julie stepped in and assisted with getting some of the final documents together and was very helpful with the final moments just before closing. Being able to handle everything all in one place was very helpful. We were able to do it all with Veterans United! Our lender, realtor, and homeowners insurance. We didn’t have to look any further for assistance with this entire process. It was ALL handled through Veterans United!!! Thank you all for assisting us with this process and ensuring that it was done with ease.
Outstanding team with plethora of knowledge and amazing assistance
This was a stressful process. Thanks to Shawnee and her team things went very smoothly. I can't tell her thank you enough.
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The team was very helpful and answered every question that we had.
Always welcoming and has the answer for any and everything!
The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
WeiWei was outstanding. She was always available when needed!
I had an excellent experience. From start to finish, the team was honest, professional, and efficient. They communicated clearly, treated me with respect, and completed everything in a timely manner. The quality of their work exceeded my expectations, and I truly appreciated their attention to detail and commitment to customer satisfaction. It’s refreshing to work with people who are trustworthy and take pride in what they do. I highly recommend them and would not hesitate to use their services again.
Honestly expected better. The communication was terrible there were so many times I could not get ahold of my loan team in a timely manner. I was constantly being told two different things about the loan process. Kelsey Riggs would tell me one thing and Anna Barton would tell me that was not correct and give me different information. I was told on several occasions “that’s not my lane ask Kelsey or Ask Anna” and neither of them could give me answers to my questions. Leading to many false claims about rates and credit checks. Kelsey told me the hard credit pull was not done, Anna told me the same day right after speaking to Kelsey that it was done. Kelsey told me the hard pull would not be done until closer to closing for rate purposes which ended up not being true. I was never notified prior to locking in the rate and even at the end when asked was told they locked it in when I was previously told it wasn’t locked and I would be notified before they did any rate lock. I was left to guess about paperwork until after I had already signed because no one would answer their phone or email until it was signed. I would definitely recommend finding any other company to work with. This was not my first home and if it was I would have probably gotten screwed worst than I did. In the end I am stuck with a rate I didn’t approve and a higher mortgage than I had told the loan officer I was budgeting for. I am still waiting to hear back from Kelsey about an escrow adjustment for the property taxes that were included that I do not have to pay due to being 100% VA rated. They promised credits and discounts but in the end they were empty promises. I am very sorry I did not go with my previous loan servicer. After this experience I will not be using VU ever again! All I can say is beware! I am definitely looking into a formal complaint against them!
Josh Bowles was very responsive and helpful throughout the home-buying process.
