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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
220,049 reviews
755 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 220,049 Army service member reviews

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5 out of 5 Stars

Ron Rowe and Brandon Willis were extremely helpful and a pleasure to work with in the VA Home Loan Program!

headshot image of Ron Rowe

Loan Officer: Ron Rowe

NMLS# 2292095

5 out of 5 Stars

Honestly, every single person that I dealt with was extremely available and present. There was not much time between me, asking a question and receiving an answer in great detail.

headshot image of Tiffany Wallace

Loan Officer: Tiffany Wallace

NMLS# 2674644

5 out of 5 Stars

Derek Harmon goes above and beyond in every way. I can't say enough great things about him! He is responsive, kind, knowledgeable, and always takes the time to keep you informed throughout the process. His communication is truly A+, and he consistently makes you feel like a priority. I highly recommend Derek to anyone looking for someone who is professional, dependable, and genuinely cares about providing exceptional service.

headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
headshot image of Marlon Galbreath

Loan Officer: Marlon Galbreath

NMLS# 1329978

5 out of 5 Stars

Great to work with and made the buying process smooth!

headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Photo submission from Julie H.

Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
headshot image of Sheldon Turek

Loan Officer: Sheldon Turek

NMLS# 1911743

5 out of 5 Stars
headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars
headshot image of Shaun Hanson

Loan Officer: Shaun Hanson

NMLS# 2799013

5 out of 5 Stars

For me when it comes to getting a mortgage Craig Brumfeld and his team are the best!! I do not even consider other options he is so proficient at getting loans completed. I have had at least 3 loans with veterans united and will deal through them from now on!! John

headshot image of Craig Brumfield

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
headshot image of Jake McKay

Loan Officer: Jake McKay

NMLS# 2736912

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5 out of 5 Stars
headshot image of Andrew Meyer

Loan Officer: Andrew Meyer

NMLS# 2170283

5 out of 5 Stars
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars

Karol and her team were exceptional from the start. They made what we expected to be a daunting first home buying experience easy, leading us through every step of the loan process with top notch communication and clarity. The team was also very personable and made us feel like much more than just another client.

headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars

It was the best experience I ever had as a veteran and it was so easy Miss Tina said 30 days. It was 30 days thank y’all again recommend all my friends.

headshot image of Tina Wiggins

Loan Officer: Tina Wiggins

NMLS# 1411098

5 out of 5 Stars

Helpful from start to signing. First conversation they gave me a pre approval letter that was good for a year. During the process of house hunting, each address I gave them they calculated what estimated payments would be for me. I appreciated the communication between my agent and lender. Uploading and signing documents was easy. I don't have any complaints.

headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Photo submission from Kevin H.

I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.

headshot image of Stacy Sumpter

Loan Officer: Stacy Sumpter

NMLS# 865042

5 out of 5 Stars
headshot image of Clint Hamilton

Loan Officer: Clint Hamilton

NMLS# 1224235

5 out of 5 Stars
headshot image of Kara Vernon

Loan Officer: Kara Vernon

NMLS# 2052332

5 out of 5 Stars
headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

5 out of 5 Stars
headshot image of Kyle Riggs

Loan Officer: Kyle Riggs

NMLS# 1897236

5 out of 5 Stars

Luke was very responsive and nice throughout the entire process!

headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

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Experience first-hand why 374,800 homeowners give us a perfect score!

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4.5 out of 5 Stars

Thank you for making it a fairly painless process and for working so well with us!

headshot image of Christopher Holdman

Loan Officer: Christopher Holdman

NMLS# 369923

5 out of 5 Stars
headshot image of Matt Colgin

Loan Officer: Matt Colgin

NMLS# 1374345

5 out of 5 Stars

Christian and Tony were fantastic to work for
Everybody involved was fantastic. I would definitely recommend them to anyone i know buying a house. From the very 1st day I called untill closing day, they made the experience very easy and absolutely fantastic. If I move again, I will be calling Christian again.

headshot image of Christian Baker

Loan Officer: Christian Baker

NMLS# 2736683

5 out of 5 Stars
headshot image of Ellis Carter

Loan Officer: Ellis Carter

NMLS# 2452369

5 out of 5 Stars

Our VU team was available, willingly able to assist us and clear with where we were in the process.

headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars
Photo submission from Kathleen L.

The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️

headshot image of Ryan Davis

Loan Officer: Ryan Davis

NMLS# 1964656

5 out of 5 Stars
headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

5 out of 5 Stars
headshot image of Justin Griffith

Loan Officer: Justin Griffith

NMLS# 2506726

4 out of 5 Stars
headshot image of Jacob Wolfe

Loan Officer: Jacob Wolfe

NMLS# 2774401

4 out of 5 Stars
headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

3.5 out of 5 Stars
headshot image of Christian Demand

Loan Officer: Christian Demand

NMLS# 1952534

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