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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
217,187 reviews
829 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 217,187 Army service member reviews

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5 out of 5 Stars

Veterans United have been Fantastic!
MR.Corey and his team have been great to work with.. it was smooth and easy. Everything was done through emails and phone calls, it was simple and easy. VU, was a BLESSING to me, a senior widow.
I recommend VU! 💯 %

headshot image of Corey Youngclaus

Loan Officer: Corey Youngclaus

NMLS# 1905952

5 out of 5 Stars

From top to bottom an outstanding experience. Absolutely Wonderful. My loan officer and her team went out of their way to make it a great experience. Samantha G and her team are the best.

headshot image of Samantha Graham

Loan Officer: Samantha Graham

NMLS# 1658101

2 out of 5 Stars

It felt like working with people who had never funded a mortgage for people out of state. This is 2026, not the 1900’s and you have VETERAN in your name. We are known for moving a lot. It’s embarrassing that something that has my title of veteran in the name is so unorganized and painfully bad. I got tired of apologizing for constantly changing standards. Especially the ones the day of closing. Paperwork that they had for weeks prior to closing. At the end of it all, the people we were working with swore to never work with VU again if it involved a POA. That is embarrassing. I wish you would get veteran out of your name. I’m tired of everything that has my title in it being of poor quality.Crystal was the only person who made it manageable. She would respond to questions even faster than I expected her to and really made it easier. She was actually competent and seemed to actually understand what stresses we were under. Bob was good in the beginning but seemed very disconnected from it all and was difficult to contact at times.

headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars

Austin and the entire team were great. It was great to be able to close within 3ish weeks. The team was always very helpful and quickly accessible. Austin was very professional throughout the entire process. My only major complaint with Veterans United is the 1% origination fee that they choose to charge (which they waived in my case), other than that my two home buying experiences with Veterans United have been awesome.

headshot image of Austin Rapp

Loan Officer: Austin Rapp

NMLS# 1865231

4 out of 5 Stars
headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
Photo submission from Julie H.

Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars

Jackson-Walker’s Team is very professional, knowledgeable and exceptional in their expertise in getting me approved for a home.

headshot image of Jackson Walker

Loan Officer: Jackson Walker

NMLS# 1997569

5 out of 5 Stars
headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars

My husband and I are so grateful for the amazing team at Veterans United that helped us in making our dream into a reality. Everyone was kind to us and provided exceptional services. Greg was great and worked until the very end of the process. He was a dedicated team member. Victoria and Grace were kind and friendly. Thank you guys. We are honored to have received this opportunity. Special thanks to Dustin who made us feel protected and valued at all times. He is extremely knowledgeable and guided us in the right direction. He was always available to provide us with the support we needed and kept us informed every step of the way. Thank you Dustin. You are awesome! This is truly a blessing for us. Thank you Veterans United 💙🤍❤️

headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars
headshot image of David Geier

Loan Officer: David Geier

NMLS# 2083148

5 out of 5 Stars
headshot image of David Kohnle

Loan Officer: David Kohnle

NMLS# 167765

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5 out of 5 Stars

My team was outstanding they answered every question and helped us through every step of our loan process. 💯 recommend Veterans United to everyone!

headshot image of Katie Smith

Loan Officer: Katie Smith

NMLS# 924534

5 out of 5 Stars

Hunter was amazing! He made the whole process smooth and effortless!

headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
headshot image of Megan Moore

Loan Officer: Megan Moore

NMLS# 2082937

5 out of 5 Stars
headshot image of Marcus Crossgrove

Loan Officer: Marcus Crossgrove

NMLS# 1875139

4 out of 5 Stars
headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars
Photo submission from Kevin H.

I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.

headshot image of Stacy Sumpter

Loan Officer: Stacy Sumpter

NMLS# 865042

5 out of 5 Stars

Chase Tuck was constantly reaching out to keep me informed. He answered all my questions. The entire team was amazing.

headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars
headshot image of Tim Killday

Loan Officer: Tim Killday

NMLS# 1698454

4 out of 5 Stars
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
headshot image of Brittany Kuehl

Loan Officer: Brittany Kuehl

NMLS# 2389880

5 out of 5 Stars

Todd from veterans United has helped our family 3 different times
We can’t thank Todd enough. His support is always 100%. No matter what the situation is.
Our family will never use anyone else. Absolutely a great guy. Loyalty and Honesty is our favorite thing about him.
He loves what he does and where he’s at.
Thank you once again Todd 🇺🇸🫡

headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

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5 out of 5 Stars
headshot image of Dava Turk

Loan Officer: Dava Turk

NMLS# 1812721

4 out of 5 Stars
headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars
headshot image of Stacy Barton

Loan Officer: Stacy Barton

NMLS# 2407580

5 out of 5 Stars
headshot image of Brandon Worthington

Loan Officer: Brandon Worthington

NMLS# 1563972

4.5 out of 5 Stars

Jay and team were great!

headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars
Photo submission from Kathleen L.

The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️

headshot image of Ryan Davis

Loan Officer: Ryan Davis

NMLS# 1964656

5 out of 5 Stars
headshot image of Matthew Rice

Loan Officer : Matthew Rice

NMLS# 1753732

5 out of 5 Stars

Made the process of buying my first home at age 63 very pleasure l am pleased with them

headshot image of Tommy Heller

Loan Officer: Tommy Heller

NMLS# 2053002

5 out of 5 Stars
headshot image of Andrew Beckett

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
headshot image of Taylor Webb

Loan Officer: Taylor Webb

NMLS# 2036496

5 out of 5 Stars

Another, my third, amazing experience buying a home with Veteran's United. Clay and his entire team are professional, caring, knowledgeable, and work tirelessly until the keys are in hand. Grateful for this amazing team and 100% would recommend!

headshot image of Clay Rose

Loan Officer: Clay Rose

NMLS# 1126163

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