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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
218,471 reviews
761 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 218,471 Army service member reviews

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5 out of 5 Stars

I'm very grateful to have Chace Tuck and his team, they did a great job. Chace personally very pleasant, has tremendous communication skills and a masterful grasp specifically with my VA Home Loan.

headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
headshot image of Karlie Clark

Loan Officer: Karlie Clark

NMLS# 2675968

4.5 out of 5 Stars

Heather was amazing. Truly supportive and understanding of our concerns and goals through the process. Very communicative.

headshot image of Heather Carmichael

Loan Officer: Heather Carmichael

NMLS# 2732336

3 out of 5 Stars
headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Photo submission from Julie H.

Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars

We recently used Veterans United for our home loan, and the experience was outstanding from start to finish. As a veteran, buying a home can feel overwhelming, but the entire Veterans United team made the process smooth, organized, and stress-free.Communication was excellent throughout every stage of the loan process. They were always available to answer questions, explain paperwork, and keep us updated on what to expect next. Their online portal made it easy to upload documents and track progress, and we always felt supported and informed.What stood out most was how knowledgeable and genuinely caring everyone was. They understood the unique aspects of VA loans and worked hard to ensure everything stayed on track for a successful closing. Thanks to their professionalism and dedication, we were able to purchase our first home with confidence.We highly recommend Veterans United to any veteran or military family looking to buy a home. Their service exceeded our expectations, and we’re grateful for the support they provided throughout this important milestone.

headshot image of Eli Davis

Loan Officer: Eli Davis

NMLS# 2165769

5 out of 5 Stars

Our home buying experience was outstanding. Although we encountered stressful moments, Kenny's professional advice and clear instructions helped us navigate the process. If the need arises, we would certainly seek Kenny's assistance again. We appreciate having had him as a valuable member of our buying team.

headshot image of Kenny Ashton

Loan Officer: Kenny Ashton

NMLS# 1294914

5 out of 5 Stars

Sarah Streeter and the team were amazing!! I have worked with Sarah before on buying a previous home and came back for another! Everything about the process was awesome and anyone that works with Sarah and her team will be greatly pleased! Thanks for everything

headshot image of Sarah Streeter

Loan Officer: Sarah Streeter

NMLS# 2026781

5 out of 5 Stars

From the very start everyone was very professional and I would definitely recommend the team that assisted us in finding our home. Thank you all very much.

headshot image of Paul Farnam

Loan Officer: Paul Farnam

NMLS# 2373411

4.5 out of 5 Stars
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

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5 out of 5 Stars

Jeremy and his team are absolute miracle workers. Other companies didn't want to work with us or led us lots of letdowns. Jeremy picked us up and got us approved and into our home seamlessly. Communication was great, the rates were better than anything else we could find and closing was a breeze thanks to his teams homework.

headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

5 out of 5 Stars
headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars

This loan team (Anna, Cara, and Carter) is the best I’ve dealt with. In fact I’ve used them twice. They’re thorough, understanding, intelligent, and easy to work with.

headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
headshot image of Alex Aldrich

Loan Officer: Alex Aldrich

NMLS# 2049796

5 out of 5 Stars

Buying a home was not the best experience for us, but Vets United was there for us every step of the way. I probably would’ve giving up if it wasn’t for Shane and his team. Thanks for everything you did for our family.

headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

5 out of 5 Stars
Photo submission from Kevin H.

I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.

headshot image of Stacy Sumpter

Loan Officer: Stacy Sumpter

NMLS# 865042

5 out of 5 Stars
headshot image of Taylor Holman

Loan Officer: Taylor Holman

NMLS# 2036493

5 out of 5 Stars

Adam and his team were amazing: helping get things done, offering solutions, as well as listening to me. They navigated a highly unconventional process, as there were obstacles arising almost weekly, yet instead of hearing that they couldn’t do it, they persisted, determined to get a successful outcome

headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

5 out of 5 Stars
headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

5 out of 5 Stars

They all worked as a team

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars

Aaron deserves a raise! He's absolutely awesome at what he does. The whole team did a great job and I couldn't be happier with my experience with them.

headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

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5 out of 5 Stars

Kyle and the Veterans United team has been fantastic to work with. This was my second home purchased with Veterans United and they made the process so easy for me and my wife.

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
headshot image of Daren Bodine

Loan Officer: Daren Bodine

NMLS# 1222289

5 out of 5 Stars

Only bump in the road was documents signature block had to be real aligned, but problem was taken care of quickly. Sometimes high tech doesn't just needs some human input

headshot image of Megan Moore

Loan Officer: Megan Moore

NMLS# 2082937

5 out of 5 Stars
headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
headshot image of Nichole Barber

Senior Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Photo submission from Kathleen L.

The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️

headshot image of Ryan Davis

Loan Officer: Ryan Davis

NMLS# 1964656

5 out of 5 Stars

Ryan Was awesome! He even check in while on vacation.

headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars
headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

0.5 out of 5 Stars

Horrible communication, felt like Veterans United was against us the whole time. They made us feel uncomfortable and unwelcome. I've used my VA loan 3 times now all with Veterans United. I will never use them again. I will let fellow Veterans now to stay away!@ Horrible service. Wish I would of used any other lender!

headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

4 out of 5 Stars
headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

2.5 out of 5 Stars

About half way through VU's process, I might have backed out, but thinking we were almost done with all the paper work, then more check's came in. it's like "are these to do checks ever going to stop, But this could be due to my wife's and mine status, with our current finances.

headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

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