Ryan is great and has helped me with my initial purchase of the home and refinance.
Sr. Loan Officer Mark Manos delivered well beyond our expectations and we couldn't have asked for a better service as first time / VA buyers. He consistently managed the entire process to work in our best interest, was transparent throughout, and answered every single question as an expert with seasoned knowledge. Highly recommended for any vets in the San Diego region.
My team was amazing and I’m so glad I was able to experience them!
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
Corey and Sam were great. They helped everything go smoothly.
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I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
Amanda's team was absolutely amazing throughout the entire process. Dylan exceeded all of my expectations and provided outstanding customer service from start to finish. He was professional, responsive, knowledgeable, and made everything feel easy and stress-free.
I was extremely happy with my experience and truly appreciated the care and attention I received. Even though I now live in Knoxville, Tennessee, no matter where I am, I will always come back to Amanda's team for my lending needs. They earned my trust, and I highly recommend them to anyone looking for exceptional service.
Thank you, Amanda, Dylan, and the entire team for such a great experience!
You do not get any better than VU. The team assignment program works. Of course there is always bumps in the road. When that happens they do their best to correct situation. We have purchased 5 homes through VU and have nothing negative to say. If you are buying a home and are a Veteran they will take very good care of you.
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Buying a home with Veterans United is A1 experience. The process was flawless. If you're a veteran, I highly recommend you use them.
Great rates - better than anywhere else we could find.
It can be very overwhelming as they have multiple people contacting you for different portions and it gets confusing.
The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
They made the process very easy to transition into home ownership and my questions were answered in a quick and knowledgeable way and always courteous . I would highly recommend Veterans United to anyone looking for a home purchase and loan assistance. Thank you Rosa and to all the team members who helped along the way and make my dream of homeownership possible.
Not very cohesive. Communication was not optimal. Seemed like the person working our loan was new to the process and dropped the ball on several issues. Thankfully, Julia stepped in to attempt to correct the issues. Was not a very professional or competent process.
Response from Veterans United
Hi Christopher,
Thank you for sharing your feedback. I'm sorry to hear that your experience felt disjointed and that communication throughout the process did not meet your expectations.
I understand how frustrating it can be when you don't feel confident that everyone is aligned and moving your loan forward smoothly. I'm glad Julia was able to step in and assist, but I'm sorry that the overall experience left you questioning the professionalism and support you received.
I'd appreciate the opportunity to learn more about your concerns and review your experience further. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
