Everyone at VU was spectacular. We were in our new home inside of a month and a week.
Everyone was especially kind on the team. They helped me through the whole process.
Both Drew and Cori were gems to work with. Very responsive to questions, which we had many!! Would 100% recommend to veterans!
⭐⭐⭐⭐⭐We cannot say enough wonderful things about Jennifer Stewart, Dana Derrick, Garth Haugen, and the entire team! From beginning to end, our experience was absolutely amazing. They went above and beyond to make the entire process as smooth, stress-free, and seamless as possible.Jennifer was truly incredible! Her professionalism, knowledge, patience, communication, and genuine dedication made all the difference. She made sure that we felt supported, valued, informed, and genuinely cared for every step of the way. We never felt like we were just another transaction. We felt like we mattered, and that means more than words can express.A special thank-you to Dana, our loan coordinator, for her hard work, organization, communication, and attention to detail. Garth and the rest of the team also deserve so much recognition for everything they did behind the scenes to help make this such a wonderful experience.Every single person we worked with demonstrated exceptional professionalism, kindness, and a genuine commitment to making things happen. We always felt that we were in great hands, and their willingness to go above and beyond did not go unnoticed.It is rare to find a team that combines such incredible knowledge and expertise with genuine compassion and care for the people they serve. We are beyond grateful for each and every one of them.If you are looking for a loan officer and team who truly care, communicate, go the extra mile, and make you feel like a priority, look no further! We would 100% recommend Veterans United, Jennifer, Dana, Garth, and the entire team without hesitation. We would absolutely work with them again and encourage anyone looking for an outstanding lending experience to do the same!Thank you all for making such an important milestone in our lives such a positive and memorable experience. We are so grateful for everything you did for us. You are truly an exceptional team, and you deserve every bit of recognition and praise!Five stars are simply not enough!- Johnson
The Veterans United team made this process very understandable. The personalized "To-Do" list on the was great for someone who is task oriented (me). The team was always available to answer questions and reached out frequently to keep me on track. I really appreciate Veterans United!
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Overall, I had a positive experience with Veterans United throughout my home-buying process. Purchasing a home while relocating to another state and starting a new job came with its challenges, but the Veterans United team helped make the financing side of things manageable. I appreciated their assistance in navigating the VA loan process and getting everything across the finish line.While there were some stressful moments along the way, I was pleased with Veterans United overall and would recommend them to other veterans looking to purchase a home.
I had tried working with a different lender and months later they and denied me for a loan. I talked to Arlo at Veterans United and had a pre-approval completed in about 3 hours. Everything else through the process was just as smooth and we were able to close on our house early.
I cannot thank Mike at Veterans United enough for helping me purchase my first home! As a first-time homeowner, I had plenty of questions, and they always made me feel comfortable asking them. Their patience, communication, and wonderful service made such a big milestone feel much less overwhelming.One thing I especially appreciated was how quickly they called whenever there was good news. Hearing their excitement and knowing they wanted to share those moments with me made the experience feel personal. I felt supported and informed throughout the process, and those calls gave me even more to look forward to.Mike, thank you for your hard work and for making my first homebuying experience so memorable. I am truly grateful to have had you in my corner and would wholeheartedly recommend you and Veterans United to anyone ready to buy a home!
The entire home buying process was excellent. It was so streamlined and friendly all throughout the journey. I would highly recommend the entire team
Very informative and always kept me up to date. Always answer questions right away. Very knowledgeable.
Toby and Donna were awesome in solving all problems and different issues that came up in past 5 months.
Very on top of things. Would use them again.
Brandon and his entire team, as always "Go the Extra Mile" and ensure that a smile is always on our faces! Their attitude, professionalism, kindness and care certainly show through the efforts of this team! You never dropped the ball and kept in step with every timeline! There was no pressure, but I can certainly feel your enduring presence! You were always there with the right answers!I'm so glad to be a part of the VU family! Thank you so much!!!😇From a Joyful home owner, Tanja🤗🎉
My experience with Veterans United Home Loans was outstanding from start to finish. Brett and his team were true experts throughout the entire home-buying process. Their communication was exceptional, keeping me informed every step of the way and ensuring I always understood what to expect next.
What impressed me most was their professionalism, patience, and understanding when unexpected setbacks arose on both the buyer's and seller's sides. Rather than adding stress to the situation, they provided reassurance, guidance, and solutions that kept the process moving forward.
Brett and his team should be highly commended for their level of professionalism, expertise, and outstanding customer service. Their dedication, responsiveness, and genuine care made purchasing my home not only smooth but genuinely enjoyable. I would highly recommend Veterans United, and especially Brett's team, to anyone looking for a lender that truly puts its customers first. Five stars all the way!
The team is super knowledgeable and helpful
The beginning process of buying our home was phenomenal. Everyone on the team was attentive, provided details, answered questions and was on top of things. After putting the offer in on the home and getting accepted that is when things went south. Matt F. Was helpful getting us over the Eric B. Who was helping with collecting stuff for underwriting. We were told we would be able to close in 30 days. We received things on the to-do checklists and then we heard nothing for a while week. I was then bombarded with multiple things to do on the checklist for things they needed and was told it was time sensitive to close in time. I got EVERYTHING in the same day. Then throughout the days the asked for things here and there. Then we were told everything was done and they were sending off for VA Approval. When they sent it off, we were originally told it was going to take 3 to 5 business days. Once the five day mark came around, we were told it was going to take 5 to 7.. the seventh day came around and we were told 7 to 10 business days. It ended up coming in on the 9th business day. However- they never told us what they considered as the 1st day so we were unsure of what day was what. We did have to speak with a supervisor to get an answer on anything because we kept getting the same answer with just a different way to word it from Matt and Eric about where we were in the process. Steph was able to figure everything out in a couple of hours. She was probably the most helpful towards the end of this process. After finally being able to close feels like a relief of not having to be through this process anymore. After we started the process with United we were actually warned about them and having problems and unfortunately we did experience some problems. I can only hope that the next person doesn't experience what we did and is given accurate information from the beginning.
