Christina Squires was outstanding in all aspects from start to finish. A true professional not AI but with the human touch of compassion and reassurance to remain patient and diligent through the entire process.
every question I had was answered promptly and accurately. At no point did i feel rushed or made to feel pressured. great company.
Torri T. Was a phenomenal help in this whole process and never once did I have a poor interaction with her or any of her team
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
Great job thanks guys
I had an absolutely positive experience with Veterans United. I would recommend them to other people, and would be proud to do so.
The whole team was awesome. Everyone seemed to be very knowledgeable and gave some awesome advice throughout the process. The whole process went very smoothly and I loved the VU app.
Even though the process was little frustrating but my team, patiently bear with me and provided me with all the assistance that I needed. I just want to use this time to also say thanks.
Maybe this is more of the realtor's responsibility, but it would have been nice if someone would have advised us that the seller might leave all their Airbnb furniture and artwork in the house. Then we could have requested for it to be removed instead of allowing them to leave stained and burnt furniture, and weird artwork. I think what happened was the seller decided to leave all their Airbnb junk when we requested a $5000 credit back for maintenance fees. Kind of like "well if I'm giving you a $5000 credit back then you can also deal with all this junk" which I just think was highly unprofessional.
We had a complicated home purchase and the VU team were there for us every step of the way. Shawn is fantastic, he really goes above and beyond, and Maria kept me on track throughout. We have worked with Shawn in the past and he has been a consistent partner for us in every way. Thank you!
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
Steve and team were fantastic throughout this entire process. They made sure we were taken care of, even when unforeseen hurdles appeared. I would absolutely recommend them to everyone. I couldn’t ask for a better experience
The entire team was wonderful. We can’t thank them enough. The home buying process is crazy, but they made it so much easier. Ty, Natascha and Max were amazing. We know there were a ton of others working behind the scenes too!
There are moments in life that you’ll never forget, and purchasing my home is one of them. I can say without hesitation that Veterans United exceeded every expectation I had. From the very beginning until the day I closed, I was treated with professionalism, respect, honesty, and genuine care. At no point did I ever feel like I was just another customer—I felt like I had an entire team that was personally invested in helping me succeed.I want to sincerely recognize my incredible team: Thomas Hall, my Loan Officer; Christie Thomason, my Transactions Coordinator; and Gavin, my Home Buying Concierge. Each of them played a vital role in making this experience as smooth and stress-free as possible.Thomas Hall was simply outstanding. His knowledge, professionalism, and dedication were evident in every conversation. He was always available to answer my questions, explain every detail, and provide reassurance whenever I needed it. He never made me feel rushed and consistently went above and beyond to make sure I understood every step of the process. His commitment to serving Veterans is something that should make Veterans United extremely proud.Christie Thomason was exceptional from start to finish. She kept everything organized, ensured every document and deadline stayed on track, and communicated with incredible professionalism and kindness. She made what could have been an overwhelming process feel effortless. Her attention to detail and ability to stay ahead of every step gave me tremendous confidence throughout the transaction.Gavin, my Home Buying Concierge, was equally phenomenal. He checked in regularly, made sure I had the resources I needed, and genuinely cared about my experience. His positive attitude, responsiveness, and willingness to help made a lasting impression.What impressed me most wasn’t just how knowledgeable this team was—it was how much they genuinely cared. Every phone call, every email, and every interaction reflected a team that takes tremendous pride in serving Veterans and helping families achieve homeownership. That kind of dedication can’t be taught; it comes from people who truly love what they do.Because of this team, what could have been one of the most stressful experiences of my life became one of the most exciting and rewarding. I would recommend Veterans United without hesitation to every Veteran, service member, and military family I know.To the leadership at Veterans United: this team represents the very best of your organization. Thomas Hall, Christie Thomason, and Gavin exemplify professionalism, integrity, compassion, and excellence in customer service. Employees like these don’t just meet expectations—they redefine them. They deserve to be recognized because they made a lifelong dream become a reality.Thank you, Thomas, Christie, Gavin, and everyone at Veterans United. I will never forget what you did for me, and I will proudly recommend Veterans United to every Veteran I meet.
The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
Veterans United has gone above and beyond to take care of my family and I. We love our forever home and are so grateful for our team who made it all possible.
The employees appeared inexperienced and made multiple avoidable mistakes. The process was disorganized, communication was poor, and I had to catch errors that should have never happened. Overall, the level of professionalism and attention to detail was not what I expected.
The staff is friendly but needs serious retraining in the loan/lender department greatly. We had to constantly ask our realtor (who has 20+) years of experiance on what to-do for MANY things and it was only when the loan officers supervisor took over 90% of our case that thing started to smooth out.Our realtor also had to correct issues that shouldn't have even popped up that the loan officer never caught and then she would have to contact the loan officer and have her correct things.We were also given multiple closing dates because paper work was not submitted in time causing us money, frustration and time.They may be the number one VA home loan company in the country but our experiance was mediocre and lack luster at best! I was just as excited to be done with dealing issues that never should have risen and broken promises on time lines. I was just as excited being done with their staff as I was buying our first new home!
