Everyone was really helpful and made sure I knew what I was doing and gave tons of heads up for how the process of buying the house works. For a first time home buyer, this was invaluable. They also offered a ton of services that helped me make the move a smooth transition. Thank you veterans united team, you guys were awesome!!!
Katy and her team were great. They were very informative a real big help and made this process super easy for us. I would recommend them to anybody.
Both Drew and Cori were gems to work with. Very responsive to questions, which we had many!! Would 100% recommend to veterans!
I'm very grateful for the outstanding service I received from veterans united i never thought home buying would be so easy but your crew showed me how to properly do things correctly to get it done. I thank all of you
Best home buying experience I’ve ever had. Everyone on my team was so helpful and knowledgeable and got everything in order super quickly. I would highly recommend
Veteran's United helped my husband and I close on a house in under a month. My team was highly communicative and supportive the entire time! I missed way more calls from them, than they did from me that's for sure. Kayleigh, Chris, Justin, and Zachary answered every question we had and if they couldn't they, made sure someone had the answer within an hour. They sent a specialized gift box to us with treats for our dogs and really went the extra mile to get to know us as people. They really helped make this move so much easier knowing we had them working behind the scenes for us.
Went above and beyond nothing could have been done better everyone was helpful
My team of Wesley, Bradley, and Jake absolutely crush it!!! Everyone I talk to says they have never seen a home buying process go so smoothly.Thank you guys
Dominick Green
The entire home buying process was excellent. It was so streamlined and friendly all throughout the journey. I would highly recommend the entire team
Darin has been the best. Second time he helped me close on a house. Very professional, kind and amazing at his job. Always responding in a timely manner. Whole team was amazing. Thank you guys!
Everything was great from start to finish. Always kept me informed.
I cannot say enough great things about my experience with Veterans United Home Loans, especially the exceptional service I received from Christy!Refinancing a home can sometimes be stressful, overwhelming, and filled with uncertainty, but Christy made the entire experience feel effortless. From beginning to end, she demonstrated an incredible level of professionalism, dedication, patience, and genuine care. She went above and beyond to ensure that every question was answered, every concern was addressed, and every step of the refinancing process was clearly explained.What truly sets Christy apart is that she doesn't make you feel like just another customer or loan number. She makes you feel like a priority. Her communication was outstanding, her attention to detail was impressive, and her willingness to go the extra mile made all the difference. It was obvious that she genuinely cared about helping my family achieve the best possible outcome.As someone who has served 20 years in the military, I especially appreciate working with people who understand the importance of trust, integrity, accountability, and taking care of others. Christy exemplified every one of those qualities. Her commitment to providing exceptional customer service is something that deserves to be recognized.Veterans United should be extremely proud to have someone like Christy representing their organization. Employees like her are what turn a good company into an exceptional one. She didn't just help us refinance our home; she made the entire experience positive, comfortable, and memorable.If you're a veteran considering purchasing or refinancing a home, I wholeheartedly recommend Veterans United Home Loans. And if you're fortunate enough to work with Christy, you're in excellent hands!Thank you, Christy, for your hard work, dedication, and truly outstanding service. You have earned my trust, my appreciation, and my highest recommendation!Five stars simply aren't enough! ⭐⭐⭐⭐⭐
The entire team was amazing, rate a 10/10. Team worked quickly to get me into my new home at an earlier than expected date. Communication was great. I have nothing but good things to say.
The underwriting part was horrible! Chad and Jamie were helpful and great though.
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Brandon and his entire team, as always "Go the Extra Mile" and ensure that a smile is always on our faces! Their attitude, professionalism, kindness and care certainly show through the efforts of this team! You never dropped the ball and kept in step with every timeline! There was no pressure, but I can certainly feel your enduring presence! You were always there with the right answers!I'm so glad to be a part of the VU family! Thank you so much!!!😇From a Joyful home owner, Tanja🤗🎉
I felt like I had to do too much of the leg work during the home buying process. I thought that one of the largest mortgage companies in America would have been of more assistance to a first-time home buyer with no experience. When I expressed the need for assistance to Brandon Willis, he just googled services in my area and sent me a link which was not helpful at all. I also received many remarks that were rude, in my opinion, from Rachel Gruber and Brandon Willis, such as asking me if I was still going to purchase my home when I was days from closing and had been working on my loan for months. Overall, I would not recommend Veterans United to friends or family and I intend to work with a different company, that has better customer service, when I purchase my next home.
Too many mistakes
I am genuinely disappointed with my recent experience with Veterans United, especially given the many times I have previously taken out a VA Loan. The process left me feeling frustrated and disrespected, particularly due to several irrelevant and inappropriate questions. For example, I was asked why I was purchasing a new home just fifteen miles away from my previous residence, a question that felt unnecessary and distasteful. Additionally, when I began the loan process, I was advised to wait for potentially lower rates, but instead, rates increased and I received no follow-up from my loan officer. I had to reach out myself to lock in the rate before it increased further, making it clear that my best interests were not prioritized. Overall, this experience was deeply disappointing.
