Wish Jake was more reachable over the phone, but thankfully Neisha was! All in all, solid service. Would recommend.
Yes, I would definitely recommend the team I had to help me maneuverer through the homebuying process. If I had to do it over again, I would want the same team. And Jeremy, was phenomenal, kind, understanding and I felt so confident throughout each phase of the loan. I didn't know about VU, but from this point on I will recommend all I encounter who wants to buy a home to VU.
From the first step to the last Veterans United has taken care of my family and I to the fullest. we are first time home buyers and this process can be overwhelming for anybody. Veterans United we're extremely communicative the portal was very user friendly and they followed up every single time multiple times to get exactly what they need so that I can get my house on the date that they promised almost a year prior to highly recommend them especially because they take care of veterans the way that they should
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My entire loan team did an exceptional job! Communication was great and service was perfect. I truly appreciate all of the work my loan team did. Thank you so much.
Kevin Ohlendorf was exceptional! Easy to reach. Took his time explaining things to us. Was patient and friendly. Did not rush us back off the phone. You have a great employee. For that reason among others, will definitely recommend your company to everyone!
Communication was great. Always there to answer any questions I had and guide us every step of the way. Highly recommend!
Was a easy process and they were so helpful. Quick answers to all questions.
Great team and fantastic people! Michael, Justin, Megan, Garth and Andy!
The team I worked with are extremely professional. I had a great time purchasing my home, and most of that was because Janeanne and her team did such a good job. Communication and ease of use with their app is top tier.
Julia, Kayla and Adam made this process so streamlined that it completely got rid of all doubt and nervousness for a first time home buyer. I am overwhelmingly pleased with the assistance and guiding they did and would absolutely recommend them to any veteran friends looking to aquire a home loan! Thank you both so very much for all your help and know it is very appreciated!
The entire team wants you to succeed. Everyone roots for you. They work really hard to help to get into your dream home and I am very grateful for the assistance they have given me.
Karol and her team were valued, added to the home buying process for me and my wife. Many people call themselves experts because of focusing on one thing in one field. Let’s just say that’s the loan process and the loan officer is a so-called expert. What made Karol and her team expert was far more than just doing this as a profession you had to do with showing respect, respect, not just because of me being a veteran for the sacrifice that my spouse made. It’s respect, knowing that veterans don’t know the process in all the details of Home buying the team absolutely are experts and we thank them for showing us the respect during the process.
The team I worked with were amazing the whole experience was great.
Just took too long
⭐ 1 Star — By Far the Worst Mortgage Experience I’ve HadI have worked with multiple mortgage lenders over the years, and unfortunately, Veterans United was by far the worst home loan experience I have ever had.The biggest problems throughout the entire process were communication, coordination, document review, and accountability. Everything seemed to be handled at the last possible minute. Documents and information would be submitted well in advance, only for someone to come back later—sometimes weeks afterward—with additional requests or corrections that should have been identified during the initial review.The constant lack of coordination between the loan team and underwriting made the process unnecessarily stressful. Instead of proactively reviewing information and identifying potential issues early, it felt like everything was reactive and pushed onto us at the last minute.What made the experience even more frustrating was the lack of accountability. Mistakes were repeatedly discovered late in the process, but there was little ownership from the people responsible for reviewing and coordinating the loan. At a certain point, it becomes difficult to accept hearing explanations when the same problems continue happening over and over again.Even the closing documents were not handled correctly. A name was misspelled on the mortgage documents, resulting in us having to re-sign closing paperwork because of an error that should never have made it through the document preparation and review process.This was not a small or insignificant transaction, yet the level of attention to detail and customer service felt incredibly careless. We were making one of the largest financial purchases of our lives, and the process often felt rushed, half-finished, and handled with far less professionalism than the situation deserved.I understand that mortgages can be complicated and that unexpected issues can arise. That is not my complaint. My complaint is the repeated pattern of poor communication, inadequate review, last-minute requests, preventable mistakes, and a lack of accountability when those mistakes occurred.Veterans and military families have plenty of options when it comes to VA home loans and mortgage lenders. Based on my experience, I would strongly encourage anyone considering Veterans United to carefully explore those alternatives.Buying a home is already stressful enough. Your lender should make the process more organized and manageable—not create additional problems because basic communication, coordination, and review are repeatedly handled at the last minute.I would not recommend Veterans United based on my experience.
