We had our original lender fall through just a week before closing. We had previously gotten pre-approved through VU, so my realtor suggested reaching out to them again as a last-ditch effort. We worked with Don Smith's team, and they were outstanding! They even price-matched the previous lender's interest rate with no out-of-pocket costs to us. They were able to close our manufactured home in just 16 days! They were professional, easy to get a hold of, communicated well, and just fast overall. They took each new hurdle in stride and really fought for us. When it comes to Don's team, I would choose to work with them time and time again. Without them, we wouldn't have our house now.
Many thanks to our very special loan team for all you’ve done to make this an enjoyable experience. We are delighted with our new home and thank you for helping to make it happen. Also, Bella loves her new toys and treats.
I will recommend VU to everyone. Super friendly informative never pushy. Fully explained each step of the process and even respond to texts at the strange times I would send them. The to do list is so easy to use! The insurance co
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
I would highly recommend Veterans United. Mr Landry, Mr Patterson, and the whole team were outstanding to work with!! They were very accommodating to my needs and made every effort to meet those needs. I am now in my dream house thanks to Veterans United. Thanks again to the whole team!!
From beginning to end the process was smooth. The entire team communicated throughout every step. I didn’t feel pressured or rushed.
My case was a little difficult because of the builder. However my loan team stayed in the pocket and stuck with it ensuring that I was able to move my family into a home we love. Philip in particular was very friendly and ensured all of the information he conveyed was accurate and timely.
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Matt Hina is great! Very helpful and kept me informed throughout the whole process. He was always available and answered my questions quickly. I would not hesitate to use Veterans United again. The whole team was very helpful!
I had an excellent experience with Veterans United. I'm a first time home buyer and it's without a doubt stressful trying to learn how it all works, picking the right place, doing the right steps... Veterans United lifted most of the burden so all I had to do was find the right house. They knew the processes, they collaborated with my agent, they reduced the stress, and they were ALWAYS available for questions. Kris, Madeline, and Stephen were fantastic to work with. I cannot stress how awesome it was. My Agent was also impressed! Thank you for supporting me through this process!
Everyone at Veterans United were fantastic & on top of their game!!!!!!!
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
Not knowing about the FLHB grant sooner and being able to track progress of approval would have been very beneficial with an additional $20k
Wes and Bailey made this process as easy as possible. They were quick to answer and any time I needed to get them on the phone or needed a reply on an email or text they were quick to answer. I would recommend both of them for other veterans. I would also like to thank the realtor VU recommended. She helped me find the right people to inspect the property. I have my dream home thanks to Dana Panichella, Wes, and Bailey Best home buying team!
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The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
Veterans United have made the process of hiring a home 100% stress free.
Now that I've moved in and things have calmed down I would not recommend this company. I know I'm an outlier. Always requesting information at the end of the business day. Our loan agent would always call us on his way home from work with no good news. Daily packets from FedEx to sign and return. One day 9 packets to sign with 1 paper in each. Who's running this circus. Real estate agent frustrated with yall. Title company frustrated with yall. Got 5 fedex packets to sign 1 week after closing(I threw them in the trash). Last week I got an email requesting a copy of the mortgage and deed from one of yalls employees. He thought he was emailing the title company. Again who's running this circus. And yall got the gonads to send me a t-shirt. My blood pressure got so bad the va called an emergency. Navy federal next time and will tell all my army buds. Sorry but nope nope nope. Never again
Response from Veterans United
Hi Daniel,
Thank you for taking the time to share your experience. I'm truly sorry to hear the homebuying process left you feeling so frustrated. Buying a home should be an exciting milestone, and it sounds like the repeated document requests, last-minute communication, and lack of coordination made the process much more stressful than it should have been.
I understand why you walked away feeling disappointed, especially if it seemed like the different parties involved weren't on the same page. We value feedback like yours because it helps us identify opportunities to improve both our communication and the overall borrower experience.
I'd appreciate the opportunity to learn more about what happened and review your concerns. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
