Derick and his team did an outstanding job guiding us through our home buying experience. They had great communication throughout the process and provided services that were helpful getting things scheduled for the move that no other lender has done for us in the past. I would recommend them to all veteran's looking for VA financing.
We couldn't have asked for a better lender team than Amanda and Mark. They were ALWAYS kind, courteous and professional. Excellent responsiveness throughout the entire process and kept on track with everything from open to close! I would HIGHLY recommend them to anyone that needs a lender team.
Every person that I worked with during the home buying process has been wonderful. This was my second time using veterans United and would use them a third time if I ever needed too
Ashley and team: Thank you SO much for making this experience go as smoothly as possible! Being able to purchase my great grandmother’s house and get it back in the family is just incredible. I can’t wait for all the memories me and my children will make here. Thank you for making it possible!
Working with Veterans United was a great experience, and we have to give a big shoutout to Nathan Jackson specifically. From the first point of contact on day 1, he was readily available, friendly, and incredibly helpful. He answered every question had (and we had a lot!) and never made us feel rushed or pressured. We really appreciated the easy communication with the whole team.
I had an easy going experience with VU. I have had everyone I worked with looking out for me since day 1. It was great to have such a wonderful and knowledgeable team working to help with one of the most important important purchases of my life. From getting calls on updates to letting me know steps and processes makes it’s just a little bit more stressful. Everyone has a part in this process and they all did it great.
We appreciate all the work Dorian, Sam and Chasity, as well as the entire team, did for us at VU!
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Is was a little difficult at times getting through to talk to somebody. But I know everybody was pretty busy with other projects too. Who is a little confusing for us being first time homebuyers like that but we got through it and they helped a lot on everything I do appreciate them and would recommend them to anybody.
Nick and the team were very helpful and quick to respond. Nick and heather were very good at communicating and guiding me through any questions and concerns, an outstanding team.
Yes, I would definitely recommend the team I had to help me maneuverer through the homebuying process. If I had to do it over again, I would want the same team. And Jeremy, was phenomenal, kind, understanding and I felt so confident throughout each phase of the loan. I didn't know about VU, but from this point on I will recommend all I encounter who wants to buy a home to VU.
VU tracked my progress throughout the process and kept me up to date on what was needed next.
The process was simple and easy to understand, they walked me through the process and answered any questions I had.
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Honestly I would recommend VU to anyone. My only point of feedback is that I never received a call from my loan officer Mike. I guess that’s fine and dandy but I like to know the people working with me. The only person who fed me my info along the way was Nico. Nico was absolutely amazing and honestly hands down the best VU has to offer. Nico hands down helped me close this deal.
Veterans United has been so helpful from start to finish. I started this process in Germany and the communication and questions that I had were just like I was sitting next to them. They did an exceptional job!
Communication was great. Always there to answer any questions I had and guide us every step of the way. Highly recommend!
Matt and his team went above and beyond to get my family and I into our new home! They exceeded our expectations at every milestone.
These people are so nice I did it twice! They go out their way to make sure your home buying experience is explained to you. I loved their “To Do List” because it keeps you on track every step of the way and your calls are always answered by someone. You can expect to be with respect and dignity.
Checklists and easy to follow links really made the process smooth. The team was available for any questions i had.
It’s unclear who the main point of contact is. It becomes very confusing when you don’t know who you’re supposed to speak to because the person you’re told to contact says it isn’t them, and you’re routed to different people. This makes it hard, especially when you’re already stressed, trying not to get screwed over, and the company seems very disorganized. I think they should do a better job of explaining that they are not connected to the government or veteran affairs in any way. I also believe there could be a clearer way to communicate with clients so they know who they’re supposed to contact. Overall, I think this is the biggest issue so far, and I wouldn’t recommend this company because of the confusion, and I wouldn’t want anyone else to go through that.
