Drew Tee and the Veterans United Team were great to work with! We are a dual military family and they were very flexible, patient, and responsive with us. We had so many questions throughout the process, but they got us answers in a very timely manner to confidently buy a home.
The entire experience from start to finish was first class and professional. The team did outstanding work to make sure everything was in place and squared away. Communication was excellent and everything was explained promptly. The follow up was also excellent. The team made it feel as if they personally cared about getting this deal done. I would highly recommend Tim Spears at the Hinesville, Georgia Veterans United office to anyone trying to get a VA loan and specifically a Georgia Dream VA Advantage loan. A+ everyone, well done.
This is our second time using Veterans United to purchase a home, and the experience has been outstanding both times. The Veterans United portal and to-do checklist make the process incredibly organized and easy to navigate, helping ensure everything stays on track.
A special thank you to our loan officer, Sydney McFall. She helped us purchase both our first and second homes, and we couldn’t have asked for a better experience. Sydney is knowledgeable, professional, responsive, and genuinely wonderful to work with. She takes the time to answer questions and makes what can be a stressful process feel much more manageable.
We truly appreciate Sydney and the entire Veterans United team for their support and dedication. Thank you for helping make our home-buying experience such a positive one!
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
Because of your team turned our dreams of owning a home a reality and I could never have done it without you.
Marcus Crossgrove was Excellent and his team . Marcus worked with us for over a year and helped us with our credit until it was time to purchase a home . He was awesome ! He put a team together for us and everybody checked on us and answered any questions or concerns we had through the process
Veterans United’s customer service throughout the entire process was top notch. Communication was fast, which kept the home buying timeline on track, I could tell work was always going on and nothing was ever at a standstill. My home buying team, Arlo and Natalie, were personable and accommodating no matter how big or small my questions and concerns were. They were the reason I chose VU over other lenders for my loan.
Matt Landis is a man of God first and was an exceptional lender to work with. He made me feel comfortable and was sure to walk me through each step of the process so I understood what was going on. A lot of lenders are just "doing their job" but Matt went above and beyond for me and I would recommend anyone to work with him.
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
Exceptional Service from Brandon Brown & the Veterans United TeamWorking with Brandon Brown and his team at Veterans United has been nothing short of outstanding. From start to finish, they demonstrated a level of professionalism, accuracy, and attention to detail that is rare to find. Every step of the process was handled with clarity and confidence, and they consistently provided information before I even knew I needed it.What impressed me most was how communicative and client‑focused they were. I never felt like just another file on someone’s desk—Brandon and his team made it clear that my needs came first. They took the time to explain every option, answer every question, and ensure I understood each stage of the journey. Their guidance was steady, honest, and always in my best interest.As a veteran, it means a lot to work with people who genuinely respect your service and work hard to support your goals. Brandon and his team delivered that and more. I couldn’t have asked for a better experience, and I’m grateful for the dedication they put into making everything smooth and successful.Highly recommended. Five stars all the way.
Unfortunately, my experience was very disappointing. Throughout the loan process, we were given information that influenced major financial decisions, only to later be told that the information was incorrect and that we should have known it was incorrect because different information had been provided months earlier. That explanation was frustrating and did not address the fact that we relied on what we were told during the process.What has been most disappointing is the lack of accountability. Rather than acknowledging the impact of the misinformation, we were essentially told that nothing could be done and no effort was made to make the situation right.I chose Veterans United because I expected clear communication and guidance through an important life decision. Unfortunately, that was not my experience, and I cannot say I am satisfied with how our concerns were handled after closing.
To be honest this isn’t the best option at all. Communication is so poor, I mean poor poor. I’m grateful I got my new home thru them but rates are horrible, however I didn’t want to stop my train and jump ship to another lender because I was so far in the process.
You have given us home and our forever rest of our lives place to be at place I didnt expert this at our age
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Quick, easy, well explained professional mortgage process. Thank you
Matt and his team were amazing during our home loan process. They kept us updated and worked with us every step through the process. Even when our well water test was 2 days over and we had to get a new one they understood the frustration we had but at least we were able to get the new test completed and rather quickly. Thank you to Matt and everyone that helped us along the way. DOL
The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
Awesome company, and staff!! Extremely courteous, and helpful throughout the whole process!!
