Steve Brockman and his entire chain was very thoughtful and professional and helped me and my wife immensely. I would highly recommend him any day of the week. It was a true blessing to work with him and he taught me a lot and guided and directed our home purchase
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
Made everything quick and simple. Answering any questions I had.
Seth, Lisa and the team were great to work with. They were so incredibly helpful throughout the entire process and we appreciate them so much.
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
If I could give my team an 11 I would. They were absolutely incredible and made the entire home buying process such a breeze. I was never confused through the process and they all communicated efficiently.
Possibly open communication among peers. A few times I would hear something from someone and then another thing from someone else or being reach out about the same thing from different people. I believe open communication among peers upon reaching out to the client would eliminate this. But I really did enjoy my overall experience.
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Mickey was outstanding throughout the entire process. The team communicates well and all steps to close were clear and direct. Highly recommend.
Outstanding service with constant communication and a streamlined, well understood process.
Andy went above and beyond for us during this stressful time. He answered his phone after work hours and was their to answer all questions. I really appreciate all his hard work!
The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
The process was very streamlined and everyone was quick to give answers at every step
Loan Officer was difficult to reach several times. Sent me loan estimate before closing without explanation of cash needed to close. Had to call several times to get a clear explanation. Later on my to do list were instructions to liquidate my retirement savings, which is something I had never discussed with anyone at Veterans United, was entirely unnecessary, and I had to ask it to be removed from my to do list. In the two weeks leading up to closing date, I emailed my loan officer twice to make sure closing was ready to go, cash to close was clear. On the day of closing, and on my way to the title company, loan officer called me and said he had not updated my paperwork, and that I would not be able to close that day, and instead would need over $35k in cash to close! Or wait 72 hours and then close! I had emailed twice on the past two weeks and he had acknowledged our plan and that cash would not be needed to close! In the end, he somehow managed to correct the paperwork the same day and we closed same day. But what a terrible experience all the way through.
Overall the team did pretty good and got my wife and I into our new home which is all we can ask for. However, sometimes the process felt unorganized with the amount of different people we had to talk to and seemingly lack of communication between them. I understand that each member is working numerous cases and it can get jumbled up but it’s frustrating when something is said that has already been covered or isn’t relevant to our case.
