Jeremy Landey and Jordan Webber were awesome! Both were very knowledgeable and informative throughout the entire process. No matter what question I had or what time of the day/night I asked, they always responded. They made sure that I understood everything and also went over every form(with a fine toothed comb) to ensure I was receiving every discount possible as a disabled veteran. I'm forever grateful to both of them for making this entire process quick and as smooth as possible.
We are very happy with Veterans United. They helped us from start to finish with the full process, walked us along step-by-step and provided us reassurance throughout the full process.
Everything seemed fine until 18 hours before closing. My "Loan Team" was reasonably responsive throughout the 60-day process--although there were times went it was hard to actually speak to someone. We worked through those communication issues and everything seem like it was on track until 4pm the afternoon before Closing Day when I received a note from my loan officer that said his team was still trying to work out "cash to close" and that the underwriter needed a few more documents from me. Long-story-short---the next 18 hours were absolutely chaotic, frenzied, and stressful to the point of ridiculous. The issues were all on VU's end, and unfortunately, they could have been worked out the week before closing when I asked the team "is there anything else you need from me?" We had to delay closing by four hours. Our real estate agent and title attorney have participated in dozens of closings, and they said they had never seen anything so poorly executed. The reputation of Veterans United was tarnished by our experience. I would love to discuss my experience with the CEO or a C-suite member of the company.
The VU team made the entire process of buying a house extremely easy. They provided tasks and kept me up to date and informed on every aspect of the deal.
I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!
Blake and his team were phenomenal to work with. Responsive, professional and timely.
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You made the process easy.
From start to finish, VU was there for us, building credit finding movers, swapping utilities and even closing. They are a truly all in one deal. We managed to close in 21 days because of the team.
They are a very well run organization to help veterans. It was painless process on my part. I would highly recommend them
To others.
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
Zach and the team were there to help whenever I needed it. The entire process was very easy.
Some departments are better than others ! I’m very disappointed in some of the people that is helping me !
As a first time homebuyer, Zach and the whole team made this process very easy and quick!
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Everything was perfect and easy. Def recommended
Dorian, was great and easy to work with. He kept us informed throughout the process. He provided us with updates and made our process so easy. I would definitely refer family and friends to Veterans United.
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
Outstanding service
We were treated with the utmost respect & they were very patient & willing to answer every question we had, couldn't ask for a better team to help with the Home buying process
My loan officer, Brandon, lied and didn't do his job correctly, and here I am, over 2 months after my loan closed, cleaning up the sloppy job. I will never do business with this company again, and I will warn anyone I speak to against using this company. Previously, I had suggested you to people, and two of my children have used you to buy homes. Lesson learned. Buyer beware!
