A couple words come to mind when I think of the experience we had with Veterans United and specifically with our loan officer, Mason Fast. Thoroughness and professionalism. From the first time I contacted him and throughout the entire loan process ending with our closing, Mason was always available to answer any questions we had. His answers ultimately resolved our questions/concerns. Mason made the purchase of our condo seem quite easy and, in the end, successful. I would definitely work with him again if needed.
The team and TYLER was on top of everything that needed to be done and when we were worried about a issue they asured us that all was good. Excellent job and was a great experience and will be recommending this team to everyone.
The team was excellent and made the whole process very smooth. I always knew what I needed and what the next steps were.
They went above and beyond any of our expectations!!!! Anytime we needed any further information they did not hesitate to get us every detail. Extremely prompt at responding and during the entire process they kept in contact and kept us in the loop. Thank you for everything Veteran United!!!
Yes, I would definitely recommend the team I had to help me maneuverer through the homebuying process. If I had to do it over again, I would want the same team. And Jeremy, was phenomenal, kind, understanding and I felt so confident throughout each phase of the loan. I didn't know about VU, but from this point on I will recommend all I encounter who wants to buy a home to VU.
The team was on top of everything for me and made the process that much smoother, happy to work with them all again in the future!
The overall service was exceptional, providing a comprehensive and attentive experience from start to finish. Patrick and all the staff demonstrated remarkable professionalism and diligence, promptly resolving any questions or concerns I had. I've never received such outstanding service before; the transition was easy . I am truly satisfied with the experience and grateful for the support. God bless you all.
Tonya Dawson and Jimmi Kriz along with everyone else were great. They addressed all my concerns and answered all my questions, but which I had many, in a timely professional manner that I could understand. Tonya and Jimmi were very patient with me and I can assure you I was not the easiest customer they've had. Really appreciate everything they've done and would definitely recommend them.
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Tommy and his team did an excellent job, having the documentation ready and answering questions about the loan. They were very diligent and proactive. Fantastic job.
Bill made the process so smooth. Veterans yook care of more than we expected. Thank you!
Communication was great. Always there to answer any questions I had and guide us every step of the way. Highly recommend!
I had a great experience with Veterans United purchasing my first home using my VA loan benefit. My loan officer, Eric, along with the lending team, were very helpful throughout the entire process and worked through any issues that came up along the way. Communication was great, and I always felt informed about what was needed next. I’m very grateful for the support I received and would definitely recommend Veterans United to other Veterans looking to purchase a home.
Y'all were so nice and helpful. Y'all even helped with not just the house but helping out get our utilities on and had so many helpful information. Thank y'all for all you have done
Veterans United was fantastic. It comes down to the team and this company hires great people that care. I couldnt have asked for a better experience. They even sent a package after we moved in for my family (items I mentioned our child enjoyed and even small things for our animal famil members).
They were very thorough and made everything easy.
Outstanding from beginning to end
The entire team wants you to succeed. Everyone roots for you. They work really hard to help to get into your dream home and I am very grateful for the assistance they have given me.
Unfortunately, our experience with this lending company was extremely disappointing from start to finish.
Communication was consistently poor, and there were multiple instances where we were told things that were either inaccurate or seemed to change depending on who we spoke with. This created unnecessary confusion and stress during an already stressful process. We frequently felt as though we were being asked to provide or explain things that had already been addressed, and getting clear, consistent answers was incredibly difficult.
What was even more disappointing was the lack of professionalism in some of the interactions. We experienced communication that came across as rude and dismissive, and our realtor was also treated in a way that we felt was unnecessarily disrespectful and unprofessional. Our realtor worked extremely hard to keep everything moving and should not have had to deal with that type of communication.
Buying a home is a major financial decision, and you should be able to trust your lender to communicate clearly, provide accurate information, and work professionally with everyone involved in the transaction. Unfortunately, that was not our experience.
We are thankful the process is finally behind us, but based on our experience, I would not recommend this lending company. The entire process caused far more frustration and stress than it should have.
Victoria was diligent. I know she has a lot going on. I wished I had more contact with her, but her workload makes it understandable. Overall she was caring and patient.
