These guys were super easy to work with and made the home buying process a breeze! 10/10 will definitely be using them again! Can’t thank this team enough for all the work they did for me!
If I could give more than 10 stars I would! My team (Dave, Tyler, Anna, and Josh) was amazing. Above and beyond the entire process. Always welcomed my questions or concerns, when I was feeling anxious or scared or lost they were all extremely reassuring and helpful and made sure I understood every step. I feel so blessed to have Veterans United beside me through a journey I was terrified of. I would have been lost without them.
Being on time is important and that reflects. I know that’s not solely anyone’s fault but all are still accountable.
Absolutely seamless process, Veterans United sets the bar for what home purchasing should be like.
Great communication and support with some, seemingly complicated issues.
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
The process towards buying my new home started with selling my old one. The sale took much longer than I anticipated which delayed my purchase. The purchase date was very close to the end of my company's relocation period and Veterans United worked diligently with everyone involved around the Christmas Holiday to get me an early close and meet my timeliness. They were beyond courteous helpful every step of the way.
They help me through the process but it’s so hard to contact them. I almost lost the house because they take so long to give my Loan approval. I would recommend it but I think they need improvement to communicate with the builder.
Everyone was very helpful and always so quick to respond.
This is not my first mortgage and not my first with Veterans United. I'm not sure if was the team that was assigned to me was that awesome or if Veterans United improved their process that much. The process was streamed with an awesome web interface. Everything I needed to do was updated in real-time and I was able to submit online.
All I can say, is that if you’re lucky enough to get Mike on your team, your experience will be even better. Veterans United Home Loans is seriously the best loan company to go through and they really have your back. They answer your questions and don’t abandon you when you’ve locked in a home and are closing or in that process. They’re supportive and answer all questions quickly and take care of a LOT of things on their end to make your life easier. I will always recommend. Thank you for helping me obtain my forever home, because I’m so tired of moving constantly and so is my family. You gave us that peace.
The entire team was just amazing. They kept me informed every step of the way. Alan, David and Briana are amazing folks.Keisha Thompson
Amber was super great and was able to answer all my questions in a very timely manner!
Absolutely, Jeremy Arnold is amazing to work with made my home buying process so easy and stress free on me. 10/10 would recommend him to anyone wanting to buy a house
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We worked with Veterans United for several months, starting back in spring 2025, originally planning a move in early 2026. Our timeline accelerated, and their team handled it exceptionally well.One of the biggest challenges was selling our Alaska home, which had a 2.5% VA loan through Veterans United. Their team guided us through the loan assumption process, allowing another veteran to assume the loan. This not only helped the buyer, but it allowed us to capture a premium on our home and move forward smoothly.The coordination was excellent — we closed on our Alaska home and then closed on our new home in Washington just two days later. That kind of timing doesn’t happen without a strong, experienced lender behind the scenes.Our loan officer, Katie Smith, was professional, responsive, and on top of every detail throughout the process. She made a complex transaction feel manageable and kept everything moving.If you’re a veteran navigating a sale, a VA loan assumption, or a cross-state move, Veterans United truly understands how to make the VA system work for you. Highly recommend.
Very easy to work with and very responsive to my questions.
VU made it really easy to for my to understand what I needed to do.
We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.
I had Veterans United a few years ago, due to moving, I have to change lenders; however, I have been waiting for the interest to change to move back to Veterans United. That is how much I think about the people who work for this company. I am so glad to be back.
With Veterans United the closing cost were higher. There were no grants offered.I really feel like I got taken advantaged of and ripped off.There were people that were part of the team that were not needed and I never utilized. So they got part of the closing cost.I also plan on posting on social media about how Veterans United took advantage of me.
I'll make sure to share with active Military, Veterans, Freemasonions, the Fraternal Order of Police, and whoever else will listen.
Response from Veterans United
Hi Eric,
I’m really sorry to read how this experience left you feeling taken advantage of. That’s incredibly upsetting, and I understand why higher closing costs, especially without grant options, would feel discouraging and unfair. I also hear your frustration around feeling like there were people involved who didn’t add value or support for you.
I want to be clear that taking advantage of anyone is never our intention, and I’m sorry that’s how this came across. Closing costs and available assistance can vary based on a number of factors, and we should always do a better job explaining what applies and why, so nothing feels unexpected or unnecessary.
Your feedback matters, and I’d truly like the chance to understand what happened and help address your concerns directly. Our Client Advocate team is here to listen and review this with you. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST. Messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
